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Haute24.com has a rating of 2.4 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Haute24.com most frequently mention customer service problems. Haute24.com ranks 249th among Perfume sites.
My advice would be to ask for a call and buy from their existing stock if you like anything from those. However attractive the offer seems if your money is going to be indefinitely stuck with them, there's no point. I had a call with a haute 24 executive and picked a bag that was not my first choice but was still fairly ok. I got a really good price and I did not have to worry if the product is gonna reach me. I had a friend at Pune pick up the bag that I saw and courier it to me.
I have been trying to reach them for my orders placed in May'23. Haven't received most of the products and the sales team only keeps promising refund which is never done and now they have stopped responding. The refund amount is over a Lakh.
"Really great service, fabulous communication and an overall great quality product. Thank you so much to Haut24 for all your help throughout! Cannot recommend enough! I loved it my both bags.
Date of experience: October 9, 2022
I loved the bracelet and it's quality. It's quite versatile and can be worn every other day. Soft and yet statement. The delivery took a month though which was a lot of time.
Tip for consumers:
The products are amazing but shipping time is long.
Products used:
A GUESS bracelet
Date of experience: May 25, 2022
Thank you so much for your sharing experience
I ordered a LV bag and a dior footwear i never recieved any of the items and asked for a refund she gave me half the amount that too after calling and messaging every alternate days and the remaining amount i have still not recieved and the response is my team will get back to u.
NEVER BUY FROM HERE THIS IS A FRAUD WEBSITE
1.5 years back i ordered tory slippers it went out of stock and that amount also i have not recieved
Tip for consumers:
plz do not buy and if you do so 99% they will fraud you.
Products used:
nothing
Date of experience: March 25, 2022
Hi Ruchika, We’re sorry for the inconvenience caused. Your refund was processed successfully. Please contact us at info@haute24.com if you have any other concerns.
I'm extremely satisfied with the products I bought from Haute24.com Its a trusted site and I highly recommended it for online shopping of branded products.
Date of experience: May 26, 2020
Thank you for your review
Pathetic service from the team. Have messaged and called everyone but unable to get a definite answer as to when I will get my order. I have made a big mistake ordering two bags.
Date of experience: October 5, 2021
Hi Prachi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.
I ordered in May and I still haven't received my order, neither is anyone giving me a date when I will get my order
I am sick and tired of running behind the team. This is really disgusting
Date of experience: September 22, 2021
Hi Ananya, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.
I ordered marc jacobs bag. They really give some amazing deal. I got the bag within two days bcoz they had available in their pune location. Overall it's worth it
Products used:
Bags
Date of experience: May 9, 2022
Thank you so much for the positive rating
They took 1.5 lakhs for a high end bag. Did not deliver. Do not take calls. Did not refund. Maybe they deliver 20,******* walle products, else they r thieves. Waiting for karma to attack them.
Products used:
None. I never recd anything
Date of experience: August 19, 2023
I have bought bags and sunglasses from Haute24 and am very happy with the quality and service! I have found the answers to my online shopping, well done team and keep up the good work.
Date of experience: May 26, 2020
Thank you so much for sharing experience with haute24
I just love it. Really lovely design and the quality is amazing. Never thought I could get an authentic product in India at such a good price.
Date of experience: February 2, 2021
Thank you so much for the positive rating
After taking a big amount from me now they are not picking up phones for a refund nobody is cooperative at all
Date of experience: September 22, 2021
Hi, Mariam, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.
No response to any of the numbers or emails available. Nobody to give an answer to the online order placement. It has been more than 2 months now
Date of experience: October 11, 2023
Worst service, no one there is interested to help you and your issues related to their products or services.
Date of experience: March 24, 2021
Hi Garima, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.
Great experience n worth to buy your favourite product on reasonable prices n with authenticity…highly recommend haute 24 to my friends
Date of experience: May 26, 2022
Thank you for sharing your experience with haute24
My experience while shopping on this website was amazing the staff is very friendly and cooperative there stat salesman is Deepak
Products used:
Bags and shoes and clothing
Date of experience: March 14, 2023
Thank You for being a valuable customer. We appreciate you taking time to give us an awesome review. We look forward to serving you further.
Ordering online actully saves time and sitting home if you getting everything. Then why not order online?! Products are worth buying
Date of experience: July 6, 2020
Thanks you so much positive ratting
They don't have authentic stuff... it's fake and when you complaint than they say it's 1 out of 1000 pieces that comes defective.
Tip for consumers:
Don’t buy products....they sell fake.
Products used:
Bag
Date of experience: June 8, 2021
All the products offered by Haute24 are 100% authentic. We provide full money back guarantee on the authenticity of the product.
Authentic products guaranteed at a very affordable prices and good quality. The company also has a good customer care services.
Date of experience: July 7, 2019
Thank you so much for sharing experience
I loved the belt I received and also the personal shopper and everyone is always there to help at haute.
Date of experience: May 25, 2022
Thanks so much for sharing your experience with us
The shipping is delayed for months.
The order is then cancelled and at last the refund is delayed too..
Date of experience: November 14, 2022
Hi Irfana, we’re very sorry for the inconvenience caused. Your refund was processed successfully. Please contact us at info@haute24.com if you have any other concerns.
They have a Great collection of Watches, Belts and Wallets! 100% Authentic! Love the watch I brought!
Date of experience: October 8, 2019
Thanks for the feedback
Did not reply to emails about delivery estimate and status of the order. Seems like a shady company, stay away.
Date of experience: August 6, 2020
Hi Shivani, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.
They have trendy collection from top brands with great discount. 100% authentic and good return policy.
Date of experience: June 25, 2019
Thank you so much
At HAUTE24 we are committed to bringing the best of US & Europe luxury products and sales to the global audiences. Our mission is to make the US & Europe flash sales instantly available to the entire world. We believe in making authenticity and pricing transparent. Create a hassle-free shopping experience by extending US & Europe policies of returns and warranties to the global shoppers.
Virtual Mall for Global Shoppers - Video Shop from 100s of US and Euro Luxury Retailers from your home. First Virtual Shopping platform for South East Asia and Middle East. More than 35,000 Global customers, more than 100,000 Luxury Goods delivered.
Thank you for sharing your experience with haute24