Haute24.com

I have been trying to reach them for my orders placed in May'23.
Haven't received most of the products and the sales team only keeps promising refund which is never done and now they have stopped responding.

The refund amount is over a Lakh.

My advice would be to ask for a call and buy from their existing stock if you like anything from those. However attractive the offer seems if your money is going to be indefinitely stuck with them, there's no point. I had a call with a haute 24 executive and picked a bag that was not my first choice but was still fairly ok. I got a really good price and I did not have to worry if the product is gonna reach me. I had a friend at Pune pick up the bag that I saw and courier it to me.

Very bad service … their customer care numbers don't work they don't have any number which can provide u answers regarding ur own order and wats app contacts never reply of your queries …. Delivery service is very poor …. 2 months 3 months late …. Will never order again from haute 24.

I ordered a Gucci bag for my mom's birthday and even after giving me an 8 week delivery option I got it in 4 weeks time and the company was really transparent with their working and policies, great overall experience ordering through this and would surely order again

Firstly deeper discounted goods never get delivered. It is their way of locking your money and earning interest as you go through a long painful process of follows ups and refund which if you are lucky enough you may get through multiple follow ups and threats. The customer service is extremely responsive when you are placing an order but instantly becomes irresponsible after the order is placed. They will keep passing you to one team to another. This is a scam that the team is running and beware to not block your money and get tortured.

Haute24 is a utter cheaters. After making the full payment also not yet received the product. They are not responding to the calls. Its been almost 6 months got over. No response, no phone calls are reaching to them, simply it says switched off. They have not refunded the amount as well. Cheater.

Never gonna shop or recommend anyone to buy from here. My huge amount of money is stuck with them since past 3 months, they sent old LV bags all scratched. Now after 3 months said they will refund but again no replies from their end. They just give fake words and promises. Have been patient for 3 months but now will file a Consumer complaint against them to get my money. Highly unprofessional bunch of people.

I have ordered for 3 bags and my family has ordered for a lot more stuff from them in the past

The websites service is pathetic and their deliveries are not on time. At times they happily even switch your products randomly.

After taking your money they disappear and require multiple reminders for them to send a reply.

Please be beware.

They charged me for asking for an alternate product saying that it's in shipment still my order was late by weeks today I called them the bad wasn't in the right condition never called back so much attitude. The bag looks used!

I had ordered a bag over 3months ago. I have not received the product and no one in customer care departments responds to messages and emails. Please beware and do not waste your money, time and energy.

At starters they lure you in their sugar coated texts and offers you such discounts and after you place an order, they vanished. Their site dose not work, they never send any update, no emails from them, they never receive calls or respond to your whatsapp queries, and if they god forbid respond you, all they have the copy paste answer that the product is in transit. I received it after 3.5 months and the bag had torn tags. Though the quality is good, it is unused and have all tags with it but i never received the invoice and neither i can see it in my account with them. They give you international warranty but when i inquire to the brand they confirmed that they don't have haute 24 as their authorized seller. So i would never suggest such a site. It is better to pay more and get good services from collective or tata cliq.

Fraudulent company, beware, everyone. I placed my order in July and haven't received my order yet. Neither have I received a refund. I am unable to contact customer support, and this is very frustrating. I am sure they just take the money and do not deliver. Don't be swayed by the five-star reviews; most of them seem to be fake. Check the one-star reviews; mostly, all have faced the same issue as I have. I placed the order and haven't received it, neither got the refund. It's a waste of my money.

I'm reaching out to you regarding the Order #******* that I placed on 24th Aug 2023 for a Coach Willow shoulder bag. However, I have not heard any update on the bag status. Deepak form the team is in touch with me who is been promising me my refund since October mid and yet I have not received it.
I'm raising a cyber complaint today.

Do not shop with them, pay a little extra and get your products from collective or Clq Luxury. These guys take the payment and then stop answering calls or Messages. They're absolutely unapologetic, have extremely poor service and the products are seldom original

I ordered bag from their site and it's been 3 months I haven't received by bag.when I call the huate people they start giving you excuse custom mai hai.and after some days when custom excuse don't work they will ignore your msgs and call.and they didn't order of you.if you don't give advance amount now you are stuck BCz you have to wait for them to response my order no is ******* and they will send you link which will show you 2 months more

It has the worst customer service ever. The bag came after 4 months of waiting and several follow ups and still it was the wrong bag. Had to wait another 2 months to get another wrong bag. They dont respond to calls or messages, had to go to their office numerous times to get updates on my order. You pay so much to get this kind of service and the staff could care less, they still dont change their attitude :/

Very exhausting, annoying and most irresponsible customer care! I've tried buying almost 5L worth premi un bags from them it's been 2 months, haven't received them, received one but has quality issues. They don't care how much ever we shop! Very irresponsible! Also the prices aren't that great for luxury products! You can get them directly from store in India itself for very less difference! They act as if they are giving the products for free! Absolute worst customer service! I recommend to stay away as I've been victim to this! The norms are flexible with their terms and absolute worst to ours! Save yourself the misery

Being a first-time customer ( and the last time ever) I placed an order for an item in December 2021 and it got delivered to me only in February 2022. It was a nightmare trying to contact them to find out where my products were. Out of 2 products, 1 of them wasn't available and they took 20 days to finally send my refund. When I asked them when I will receive the other product, they said that because my order is less than Rs. 1 lakh, it will take a really long time to deliver, if I shop for that range, then I would get my product faster. I mean, there's no need to rub it in my face like that, some of us don't shop online thinking that we will be discriminated against based on how "less" we pay. Overall, not a good customer experience. I hate giving bad reviews because I generally shop online a lot and I'm usually quite happy with every other site.

I am sure the marc jacobs snap shot bag which i brought from them is fake or 1st copy. Unless i see the bill from Marc jacobs i cannot believe... terrible company. I got my refund after a long struggle.

The customer service Horrible. Terrible I tell you. I'm really very disappointed.
My order was delayed for over 3 months and after that I received a call from them saying that it's not available. Just unbelievable.
Really Terrible Experience. Would recomend to just stick to Darveys or Tata Cliq. Haute24 is a scam. They just take the money and go unresponsive after that.

They don't respond at all even if they do respond they don't care to find a solution for it they just ignore you. Though the products seem good their team is very bad at getting back when you expect them to. They just leave you on hold and don't bother to communicate or help with the problem.

They don't deserve even 1 star. Horrible site. It's truly fake. I have ordered stuff in December and haven't received yet. They are a bunch of cheaters. Thankfully I had asked my other family members also to order but they waited for me to receive my product first and got saved from these cheaters. Else we would have lost thousands of rupees.
PPL PLS DO NOT ORDER FROM HAUTE24. They are fake!

Shopping at Haute24 has been an absolute nightmare. I have lost thousands of rupees pre booking an item and not receiving it. They are very convincing and responsive when they want you to make a purchase and immediately go missing as soon as your money goes through. They will not inform you about delays, you will never receive any tracking details, you will never know if it's been shipped and through what courier service it's being sent because THEY WILL NOT SEND THE ITEM. I have also not received any refund inspite of following up for weeks. This seems to be a huge scam racket where they will take your money and disappear. Not to mention that none of their sales executives know English or can converse professionally which makes me think they are all under qualified and possibly uneducated workforce. I highly suggest not shopping from here ever!