- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Haute24.com has a rating of 2.4 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Haute24.com most frequently mention customer service problems. Haute24.com ranks 249th among Perfume sites.
My advice would be to ask for a call and buy from their existing stock if you like anything from those. However attractive the offer seems if your money is going to be indefinitely stuck with them, there's no point. I had a call with a haute 24 executive and picked a bag that was not my first choice but was still fairly ok. I got a really good price and I did not have to worry if the product is gonna reach me. I had a friend at Pune pick up the bag that I saw and courier it to me.
I have been trying to reach them for my orders placed in May'23. Haven't received most of the products and the sales team only keeps promising refund which is never done and now they have stopped responding. The refund amount is over a Lakh.
My advice would be to ask for a call and buy from their existing stock if you like anything from those. However attractive the offer seems if your money is going to be indefinitely stuck with them, there's no point. I had a call with a haute 24 executive and picked a bag that was not my first choice but was still fairly ok. I got a really good price and I did not have to worry if the product is gonna reach me. I had a friend at Pune pick up the bag that I saw and courier it to me.
Products used:
Coach Rowan satchel
Date of experience: December 24, 2023
I bought a Coach bag for my wife its not just authentic but is really very affordable. Thanks to their helpful team they give you personalised shopping experience. They'll let u know the best offers and deals.
5 starts for them.
Date of experience: May 25, 2020
I've bought some really great stuff from Haute24! I would highly recommend them if you're looking for a trustworthy store that sells luxury items. The delivery time is also worth noting. All in all I'm highly impressed and would definitely use them again.
Tip for consumers:
I just love it. Really lovely design and the quality is amazing. Never thought I could get an authentic product in India at such a good price
Products used:
Wallet
Date of experience: May 30, 2022
Thanks for sharing your rating with us
I have purchased around 3 times from this site …and trust me they sell authentic and genuine products on deal …if you waiting for the sale for luxury items and never ever got a chance to put your hands on just go and check out this site.
Date of experience: July 28, 2023
I am really satisfied with my purchase. I use to buy fragrances from outside, as I could never trust the authenticity of the product bought here in India because of my few interesting experiences from the big name shops, but now that's taken care of, with haute 24, I got the original fragrance and I am happy about it. Definitely recommend this place!
Date of experience: May 25, 2022
Thank you so much for sharing your experience! We are so happy to hear that you are enjoying your fragrance
I love shopping from this site. This is my second time and I absolutely love the products and prices. Plus they have range of merchandise so it offers a lot of choice for gifting also.
The only issue is- long wait time from order to delivery. But I guess that's because their products arrive from US/UK which also ensures that I am getting authentic stuff.
Tip for consumers:
Please order well in advance coz the delivery time is long.
And use their personal shoppers for any questions, they are super efficient.
Products used:
Bag and bracelet
Date of experience: May 26, 2022
Thank you so much for your review
Purchased the product on December 30th of 2022 and got it delivered after literally 2 months. Never received an update, unless i kept on messaging the customer service. Apart from that the products are really good. After sales support could be miles better
Date of experience: March 4, 2023
Hi Vivek, We are very sorry for the inconvenience. Thank you for your genuine feedback. We source all products from the US and Europe on order basis. Our international delivery time is 8 weeks. Currently we have not opened international tracking on our portal. But we provide the domestic tracking information once the item is shipped out from our India fulfillment center. Please contact us at info@haute24.com if you have any other concerns.
I have recently purchased one Michael Kors, Kate spade and two Tory Burch bags from this website. At first I was very sceptical. But now after receiving my goods I feel very happy about my correct investment. This is the perfect website to get really amazing deals from outlets. I suggest, Guys go and buy yoir first. Now it will be my permanent place to shop, thank you Haute24 for making me smile
Date of experience: February 24, 2023
Thank You for being a valuable customer. We appreciate you taking time to give us an awesome review. We look forward to serving you further.
It's a lovely bag. Very stylish, versatile and spacious too.
All the products are original. I was amazed with the discounts and options available on haute24.
It's one of the best site I've come across with wide range of luxury product at best price.
Tip for consumers:
All the products are original and available at best price comparatively to other sites
Products used:
Bags and cosmetics
Date of experience: May 13, 2022
Thank you for sharing your experience with haute24
Haute 24 never fails to surprise me with their wide range of products. Their prices are unbeatable, I often try to compare their prices with competitors. Their sales team is very professional and provide a personalized experience for my shopping. I will definitely continue to purchase accessories from Haute 24.
Date of experience: May 25, 2020
Thank you for sharing your experience with haute24
I have been a regular customer of Haute24. Till now I have purchased many brands from them like Michael Kors, Tory Burch, Burberry, LV, and Now I have received my Jimmy choo. I just got that also checked with the Delhi Store of Jimmy choo. I got the store receipt also from their team. I am supper happy with my collection. Thank you guys. I will recommend this website to all.
Products used:
Jimmy Choo wallet
Date of experience: September 6, 2023
In love with the website and their team. They have very happening offers every day. I bought Tory Burch from them and asked Tory Burch to verify and they confirmed that it's authentic. I am very happy with my purchase. Will definitely recommend to purchase. Thank you Haute24
Date of experience: July 26, 2023
I have order many things and none of it was even an inch below my expectations
All were exact as shown in the picture on the website
Just love the products as well as the haute24 service
Keep the good work going
Date of experience: September 30, 2022
Thank you so much
Title: Terrible Experience with haute.com
Rating:
I recently had the most horrendous experience with and I feel compelled to share my story to prevent others from going through the same ordeal.
I placed an order in july for a handbag with great excitement, expecting to receive the item I had carefully chosen. However, what followed was a complete nightmare. The company informed me that the handbag I ordered was not available coz Micheal Kors have no chains...which was completely lie.And they r not giving my refund too.
What infuriates me the most is that they stopped answering my calls and half of them r switched off.This is a fraud website and they sell luxury brands so u can imagine how much money people have lost.I have posted my invoice also.This is not how customer service should work.
I believe in fair and ethical business practices, this website has failed miserably in this regard
I urge anyone considering shopping with them to think twice. Please don't buy from them.Save yourself the frustration and disappointment that I endured. There are plenty of other reputable handbag companies out there that value their customers and uphold ethical standards.
Tip for consumers:
Please don't buy anything from them.Its completely fraud.
Products used:
Michael Kors handbag.
Date of experience: September 30, 2023
I order a bag in the month of June where they guaranteed the delivery before 30th August which is anyways more than 2months. After skipping the deadline/timeline they asked for another 10days and again I waited and now they have no answer or track of the product. I asked for the refund and its been 25days and they still dont have any answers or track. Their customer care team takes days to reply and the replies are also too vague.
Pathetic and exhausting process.
I wish there was an option of 0 star
Date of experience: September 29, 2023
I placed an order with haute 24 2.5 months back and till now there has been no update on the order. Nobody is giving a concrete answer as to when my order will be delivered.
Date of experience: September 14, 2021
Hi Shreya, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at info@haute24.com if you have any other concerns.
They have ridiculous delivery they take more than 3 months to deliver the order also I have asked refund for my order they too more than 2 months to refund and still I haven't received my money of ******* I would never request anyone to order from this site
Products used:
Worst site I have come across request everyone to Never order from this site
Date of experience: October 11, 2023
Its been months crossed the estimated time of delivery, neither my product is delivered nor the customer service is ready to reply,contacting them since months but of zero help
Date of experience: December 19, 2023
I did have a hiccup with my order but once Srushti took charge, she ensured that my experience was A1. She was constantly in touch with me and was extremely prompt with my request.
While I did not get the bag I was hoping to, I now have the Coach Signature Canvas Print Crossbody and I'm excited to see my sister's reaction, since this is a gift for her. Thanks team Haute24. Cheers.
Date of experience: May 21, 2022
Thank you for sharing your experience with haute24
Easy pezeey, comfortable shopping from the comfort of your home. The staff including ganesh, rohit and deepak are so helpful and experts. It takes barely 2 minutes to order. At 85% off the prices and all the brands of the world. Keep shopping!
Tip for consumers:
Buy before it goes out of stock
Products used:
Bags
Date of experience: October 27, 2022
Horrible Experience with the people. They have the worst customercare service, you have to wait for days to get their response and even the response is so vague, i ordered products 2 months back and still i havent received my products.
I asked for refund and the time frame and they arent sure when they can refund back the amount.
The more they make me wait, the more i tend to take an aggressive decision in filing a cyber crime case
Please Donot shop if you want a streefree shopping
Products used:
No products
Date of experience: September 3, 2023
The Haute24 store at Gurgaon has improved in a short span to time have a lot of collection and good in store offers. Last but not the least Rohit was very helpful in understanding my choice and showing the collection accordingly.
Date of experience: March 15, 2023
Thank You for being a valuable customer. We appreciate you taking time to give us an awesome review. We look forward to serving you further.
I purchased a MK belt from this site buckle was damaged and now my belt is damaged in 2 weeks. And their customer service are worst. I would recommend everyone to not buy from here
Tip for consumers:
Don’t buy from here
Products used:
MK belt
Date of experience: December 25, 2021
All the products offered by Haute24 are 100% authentic. We provide full money back guarantee on the authenticity of the product. If you have any concerns regarding your purchase please get in touch with us.
I bought some bags and footwear from this site. Haute24 never fails to
Surprise me wid their huge range of options. Price is affordable and authentic product. Very helpful team.
Date of experience: May 15, 2022
Thanks so much for sharing your experience with us
At HAUTE24 we are committed to bringing the best of US & Europe luxury products and sales to the global audiences. Our mission is to make the US & Europe flash sales instantly available to the entire world. We believe in making authenticity and pricing transparent. Create a hassle-free shopping experience by extending US & Europe policies of returns and warranties to the global shoppers.
Virtual Mall for Global Shoppers - Video Shop from 100s of US and Euro Luxury Retailers from your home. First Virtual Shopping platform for South East Asia and Middle East. More than 35,000 Global customers, more than 100,000 Luxury Goods delivered.
Thank you so much for positive review