Hayneedle

Ordered hot tub 7 weeks ago and still not here! Ordered "room of choice" delivery option but the tub was shipped via a carrier that does not offer this option. Also Hayneedle called me about 8 times in a 48 hour period stating somehow they did not capture payment and I had to go back online and re-place the order - seriously? I replaced order but still have not received my purchase nor have I received an update on the resolution of the delivery issue. I will never order anything from this website that I cannot carry into my house myself!

Bought a table from them through Amazon. Then, purchased the professional assembly service extra. Hung around the house for 3 hours and their contracted service provider never showed up. He/she never called to try to reschedule. My instinct tells me it was bogus. I wanted to return the table which was never unpacked. Plumstruck insisted I pay $75 for pick on take it to a Fedex location and still pay $18 myself for return shipping. Amazon had filed a complaint on my behalf. However, the trouble this company has caused me is unacceptable.

Some of their products are trash but if you stick to the reviews you can usually avoid bad items and actually land some really good deals. One of the bright spots of Hayneedle is their eye-catching website, which begs you to turn the page and keep shopping. Hayneedle is pure fun, good on you!

However, this immersion begins to fade a little when you make the 888 call to their customer support, which feels more like a group of people who can only see what you see. Each interaction yields inconsistent results which begs the question of standardization within the company. Their actual ability to modify orders is surprisingly limited. Level 1 and level 2 representatives are unable to change anything or combine orders placed within minutes of each other. "Made a mistake? Cancel the whole thing and try again" is the approach here.

We have not tried to return an item before, fortunately we haven't needed to.

Total farce. Not sure what business they are in, but they can't be up to any good. They lure you in with attractive prices, take your order and your money - then its up to you to follow up. After several "delays" in fulfillment, I cancelled my orders. Meanwhile they had my $3,000. Total waste of time and aggravation. Remember the old saying "if it sounds too good to be true, it probably is". I cant believe people who work at Hayneedle can look themselves in the mirror when they wake up in the morning.

We ordered a computer desk from Hayneedle for our kids to use. The desk arrived while we were having work done in the house so we waited to open the carton. When we finally did open it there was a large crack near where a leg would go.

It was well past the return or exchange window but I contacted Joseph at the company to ask about a return. I was not expecting much assistance because we had not found the damage within the return window. We were about a month late as a matter of fact.

After a couple of pleasant but business like email exchanges we were provided with a free return shipping label and the company sent out a new desk for no additional cost.

We are extremely please with our purchase from Hayneedle as well as our interactions with customer service.

If Hayneedle has a product that matches our need in the future we will buy from them without reservation. This is the way business should be done.

Steve

I Shipped a crib to Alaska that no other big box or online store including amazon would do. I asked for verification of my order because of some of the bad reviews. I got a very pleasant reply the next day and another response to confirm my shipping charges because Alaska is an extra charge. The shipping charges were reasonable, the delivery was spot in and I cannot say enough of the professionalism of this company. Job well done!

Accidentally ordered a wrong item. Confirmation e-mail came shortly after the order within minutes. It had been paid immediately. When I read the confirmation I realized it was a wrong item. Called customer service immediately. She said she can not do anything. Sent and email. She said it's been shipped already, yet 24 hours later the email came from the shipping department that it just had been shipped. What is the customer service doing in 23 hours and 30 minutes. NOTING! THEY CAN NOT CORRECT. They need to get a job picking strawberries instead. Never again! Stay the... away.

Ordered a pair of out door curtains, paid and waited and waited for the order to arrive. Each one arrived in a different package and one had cream strip and the other had bright white stripe. Never even opened the bag - called customer service and told 30 minute wait so I got comfortable, after 20 minutes they hung up on me. Left a message through the return notice service and never heard anything back. But to return you have to pay to ship back. So they made a mistake and I paid for it. Its back in the mail and waiting on my credit! But found the same thing at Amazon, quicker shipping, and cheaper price. My first and last try with Hayneedle and they don't seem to care.

I ordered a $375 outdoor 2 person orbital lounger ( one of two) in April. This past Saturday I was sitting in it with my daughter when we heard a loud snap and then the chair fell about 4 inches lower. We jumped up and saw the the large ball joint that supports the chair had broken in half. I emailed customer service and sent them a photo of the defective chair then called them directly. I was told it was past the 30 day warranty! I said that this was a VERY expensive outdoor chair that is obviously defective and dangerous. I asked them to contact their vendor to see about replacing it since it is one of two matching chairs. I received another email back today stating that it was past 30 days and they would offer me 10% off of another chair! I am APPALLED! I have never had such horrible service in my life! This company needs to be taken to small claims court for my case! $375 for a chair that broke in 90 days? I am furious!

My item arrived fast, even before it was scheduled to arrive. There was a problem, I emailed right away and received a response right away. It was all taken care of in less than 24 hours. Would definitely recommend.

I purchased a set of supposedly 'white' curtains but upon arrival they looked more 'cream' than white. I called up the customer service and told them that I didn't receive the correct color that I ordered. I was already prepared to return the wrong item, instead I was told that because it would cost too much for the company to pay for the return shipping charges thus I get to keep the wrong item and Hayneedle will issue me a full refund as well. How awesome is that! I ended up with a free set of curtains albeit they are sitting in my basement now.