Overstock.com

Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing.

Do not buy any electric or battery operated items. We'll just don't buy from them period! Cheap stuff. I'm stuck with a broken Della portable air conditioner cause it broke after a few uses. They want you to pay for return! Unbelievable! I'm disabled and can't do that. I don't drive. Sick company!

I will never buy from this company again, received my dining room table in Aug and today Oct 7 still waiting for missing part. I've been calling since then with no results or able to talk to corporate or supervisor Z they claim there is none. Now trying to return and haven't heard from them. Please do your homework before buying from this company I usually don't write reviews and if I do it's always a good one but in this case I feel you should know what it's like.

They're mostly good but one thing prevents them from being a 4 or 5 stars company, their return policy.

I bought a chair, it arrived and was total trash, had a yellow stain on on the white center, legs were uneven, just garbage but on top of that, I get banged out for $22 to return it.

With the risk of an online purchase not meeting expectations,I won't be buying anything again from Overstock if I'm on the hook for shipping costs.

Been trying to get a refund for 2 chairs that never came for days now. Been on hold over ten times for hours and they can't even find a supervisor within their own company. Overstock took $220 off my debit and won't return any $ although no item came and they want you to talk directly with an outside vendor. Overstock is horrible to deal with.

All I can say is the moment you place an order you better be %100 sure you want it since their return and cancellation process is basically impossible. They happily told me that they could not help me either. Terrible customer service. I will not ever use overstock again.

I receive a table and 4 chairs that were damaged. I sent 3 separate emails along with pictures to customer service and I received no response. They are very careful not to give out a phone number on their site. You can find a text number and when I used that it said it would be 4 hour waite. Don't bother buying from them there are way to many reputable sites to use that have good customer service.

I purchased a "cherry solid wood" coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard (see image).

Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description.

Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com.

It took more than 15 calls and emails before I eventually gave up on trying to get my issue resolved. They were so disorganised, having multiple reps call me about the issue and yet no one ever being able to resolve the issue or following up on it. The item I ordered was damaged beyond repair when it arrived. When I filled out the form on their site to get it replaced, they didn't process the order TWO times, then it was a 2 week wait for replacement, and there was not accurate information about delivery. My concerns were not acknowledged, they did nothing to try to fix the situation, and made it seem like they would be helpful—only to do nothing over and over. It should not take this much effort to replace the item that arrived beyond repair. Never want to shop with them again!

Overstock does not vet the independent sellers they have on their platform and they do not monitor their behavior either. Sellers can ghost buyers and avoid the return process by simply replacing buyers names with (null)(null). If this is done, a return cannot be started through the website.

Want to report a seller? There is no reporting system.

Overstock sold their customers out.

Over Stock has all the items a person may need everything from clothing to gadgets and furniture. Fast shipping and nice people customer service are top line five star so feel safe feel comfortable and shop even on the phone there happy to help don't get discouraged they have it. I love them Overstock awesome...

Before Amazon, there was Overstock. We've received a couple of nice things from them, but these people don't know the meaning of the phrase "customer service." Was your package ripped open in transit? They don't care. Wrong item? Broken or defective product? No refund. No acknowledgement of any problem. Write a bad review on their website, and your words get deleted. Finally, Overstock = Overpriced. Their "deals" involve "refurbished" items and cheaply-made things one can buy anywhere for less. Bottom line: Avoid at all costs.

Where to start... placed an order ($1300 worth of furniture) over 10 days ago. Was supposed to be delivered already and order has never left the "processing" status. Have talked online to their "customer service" and get the same canned response. "Most orders are delivered within 3-5 days"... which I wonder why you tell someone that when they've been waiting almost 2 weeks now!... then to make matters worse... they try to sell you something at the end!... really?

Buyer beware... all I can say...

I spent over $2600 on a living room sectional. After 5 weeks it supposedly arrived in my town. A week later im getting the scarecrow from Oz excuses as to why 2 parts out of 5 can't be found. Thanks Overstock for a crappy performance with your shippers. Never again..

Read Everything, buyer beware. There policies fall somewhat out of normal expectations. Id rather stay mainstream, than go with this particular online option, they have trash customer service, and hopefully all goes well because you're screwed once you order. Buyer Beware

We ordered an Eco Wash clothes washer from Overstock. It was covered by a 1 year warranty. After about 7 months it broke down and broke apart. Overstock refused to help us with either an exchange or a refund because their 30-day return policy had passed. We have been customers of Overstock for over 10 years, but no more!

I purchased a $500 chaise lounge couch which lasted me all of forty five days before it buckled due to a defective internal frame. Overstock wouldn't provide a refund or a replacement. They took no accountability and their customer service is all through text. Buyer beware!

I would rate -5 stars if I could. I ordered a grill and freezer and changed my mind within one minute. Went back on and it said it was in transit. I called immediately to ask to cancel it. Too late. When it arrived, I had to order a return label for both. Both were almost as much as the product. Then, if I had them pick it up, would have been an additional $160. The entire thing cost me about 75% without having their product and just returning it. I read that they actually make more money charging for their poor items than if you keep them. The worst service I have ever experienced. Buyer beware. You could pay for Amazon Prime 3 x's over for returning 2 items. Never again. Lesson Learned!

The delivery period is much longer than told
You don't get all of your items in one delivery one today maybe another the next day If your lucky
God forbid you move not only does it take twice as long but your items never get delivered to your current address
However they know where to send the bill every month!
Horrible, unprofessional, unpredictable, careless lazy service! Not happy not impressed with overstock I have a very large credit line with you however that will be no longer! I'll shop somewhere else

Frustrating and unacceptable customer service. Ordered a nightstand and it arrived with damage. I expected a refund or replacement. They took no responsibility for resolving. Customer rep said I must communicate the issue with the vendor. So for the last week I've been emailing with a company rep in China whose English is barely literate. No options…they want to replace the damaged piece: "it need to shipping from another countries to your end.
Usual it will need few time to you end. Please no worries, we will push courier more fast to you end." It's already been 2 weeks since my original order with a dozen pieces lying on the floor. This is a joke. Why am I not laughing! Never again.

Been a customer several months. Love the variety and high quality of their merchandise. If a return is necessary, they make it as painless as possible. I get reward points which I can cash in for products.

I have purchased my bed from Overstock. A good quality, well packed, instructions included, no parts missing, easy to put together. Fast delivery right to my door. I still sleep on this bed and love it.

Will shop at the Overstock site again if needed. Highly recommended.

Bought 8 curtain panels. Seven (7) were the right size and one (1) was not. All were packaged with the same item number so the problem was at the China factory. Did a chat with Overstock, told them it was not their fault, it was packaged wrong. Problem, overstock should have just SENT ME the correct panel. INSTEAD they created a whole return process that would take my time, two delivery times and their warehouse personnel working twice. Where is their logic? Who knows, sticking with Amazon.