Hayneedle

I ordered a light I needed for a house we are building from the Amazon web site. They said they had 30+ in stock and it would ship in 2-3 days. A week and a half later I emailed, they looked into it and they said that the Item was discontinued and to bad for me.

STAY AWAY from here! We spent $3500. 00 for a Pergola. We recieved the wrong one. We were told it was only a matter of getting a few parts that were different. We have been waiting WEEKS and still no parts. We get the same canned responses from hayneedle. I have a crew of guys working at my house waiting for the parts. This company cannot survive. NO WAY!

After posting my review on multiple sites, including BBB.org, I received an offer of a small credit to cover my additional costs from Hayneedle's Customer Service Escalations department. The rep was also named "Rosemary" as other have noted.
While I certainly appreciate the response and result, I should not have had to go to such lengths to get a response from Hayneedle, especially after contacting them directly. I updated my rating to 2 stars because this overall experience still remains below average in comparison to other online retailers.

I ordered a pair of tv trays, one of which arrived broken. I contacted Hayneedle, they responded right away, and refunded the money. They were very nice and I have no complaints and would shop Hayneedle again.

I am not able to review the item I ordered from Hayneedle because I never received it. I ordered a dresser and it was shipped quickly but it sat at a local FedEx facility for two weeks and every time I called FedEx about it, it would change to being delivered that day and of course never was, now it just disappeared into thin air. I am not sure what actually happened to it or If it was never shipped and I got a fake tracking number? Hayneedle only response was to refund my money through their extremely slow email costumer service, which of course was nice of them but it would have been even better if they used a shipping company that actually delivered the item! UPS delivered a similar sized item very quickly from another online company, no problem! Needless to say I will no longer order from Hayneedle because of their shipping company!

Ordered an "In Stock" Better Homes & Gardens Rustic Country Desk. Received a confirmation. Received a ship date. Received a revised ship date a week later. This morning, two weeks later, I was informed that my order has been cancelled because it's out of stock.

Ordered laptop desk and clip light on May 4. Fed X label created for laptop desk on May 5 but it never shipped. Funds were taken out of my bank for it but it was not shipped until May 13 after I called all week and they could not tell me why. Clip light arrived today and although I ordered and it was confirmed by delivery ticket that I ordered black, I received bubble gum pink one. This is the second clip light I had to order because one I ordered on May 4 was really not in stock and they cancelled it so I ordered a different black one. These gifts are for a 75 year old man. A hot pink clip light was not what I had in mind to coordinate with the laptop desk. If I ever receive it at all, wonder what color it will be? I will not be shopping with Hayneedle in the future.

I ordered bar stools from Hayneedle. They arrived quickly and in excellent condition. My friend ordered a kitchen island from them and was also very pleased. From my experience, this is a great company.

I ordered a rug from Hayneedle that arrived and the coloring was much different from what was pictured so I had to return it (per my clients request). Well, for returning the item Hayneedle deduct $150 from your refund for return shipping when you only paid $39.99 to have it shipped to you! I will NEVER order from this company again. Wayfair all the way.

FOLLOW UP: After posting this review Hayneedle reached out to me and exchanged the freight return for a FedEx return fee and are going to reimburse for the 39.99 Return shipping. I have changed my review from 1 star to 4, but shouldn't have had to go through this process in the first place.

Unlike most online vendors such as Amazon and Zappos, Hayneedle does not provide pre-paid shipping charges for returning an item purchased from them. Even obtaining the correct address to which you can mail the item back was a challenge. Hayneedle was proposing to charge me $10.50 to cover them for accepting the return shipping charges. I had paid $22.00 for the item! Losing half of my money to cover their charges was unreasonable. Ultimately, I finally did receive an address for merchandise return. I took the item to USPS and mailed it for very significantly less. I was refunded the cost for the item but not any of the shipping charges to ship the item to me, and most certainly not for returning the item to them. A great deal of stress -- and not up to the standard of major online vendors.

Awful. I ordered 2 outdoor chairs in slate grey. A free table was offered. What I got was 2 dark brown chairs and NO table.
Customer service said, they were out of stock on the table & would give me a credit. He said if they sent the table later - I would be charged for the table & shipping. What?
The supervisor said they sent the brown, because they had no slate grey. What?
Never again. Terrible.

A week ago I ordered a shower door for a client who's bathroom is undergoing a renovation. I received a confirmation of my order. Today when I realized I never received a shipping confirmation I went to their site and found out they cancelled the order! I got no notification. When I called and even talked to a supervisor they said it was out of stock. This incident made me look like a fool in front of my client and I will NEVER do business with these people again!

This is the worst company ever. I purchased $200 Patio Umbrella and it broke when I wanted to open it for the third time. I got $100 a use out of it to expensive for my taste. I bought this through Walmart and I guess that I should have read the reviews on this company before buying this item. When I contacted PlumStruck all they send me was an email stating that it was past 30 days and I could not return the item. I can't believe that a company can get away with this. I will contact the BBB to make sure that more people are aware and will not purchase items from this company. I don't have just $200 laying around to waste on nothing I could have bought me something nice that lasts.

We ordered a ProForm Hybrid Trainer on Dec 15. We didn't receive it until Jan 14. But it was the cheaper model with the hard seat back, rather than the more expensive model with the soft seat back that we thought we were purchasing. It took several inquiries to actually get the item shipped at all. Now I am faced with an inferior product.

On further examination, it appears that the pictures were of the Hybrid Trainer Pro, but the item ordered is the Hybrid Trainer. This is the classic bait and switch.

I ordered a crib that was on sale and they sent a mattress. When I called prior to delivery to ck status of crib, even after receiving an order confirmation WITH Crib description the manager informed me they were not liable to send it for the price I was given. Refund only and that was supposed to be immed when the mattress shipped. Nothing yet. Furious

After being very anxious about the reviews I read, I was very pleasantly surprised with my purchase from Hayneedle. Not only was the product very well made, it arrived in just 2 days. I will order from Hayneedle again. My experience first experience was great!

I have been waiting for a month for this company through Amazon to deliver something. Every time I asked they kept changing the delivery date. So finally I sent them an order to cancel it. Then they reply to the cancellation order from Amazon and tell me, seriously, that they didn't receive the order to cancel it! I never laughed so hard. Then they don't know if they can cancel it because they don't know if they shipped it! At one point one of their reps sent me an email saying he was sorry his fellow employee lied to me about the delivery date! I think these guys run this operation out of their garage. I would never ordered anything from them or Amazon again. They should be called Plumsuck.

Purchased cabinet thru hayneedle because the delivery date was the fastest and the price was the same as other sites. Item was not delivered on that date and now site states it is on backorder. My paypal account has been charged for the order. Unable to find out when item will be delivered.

I bought a table from them in December. It was delivered to my house and after a week I decided I didn't like the quality for the money I paid. I began the return process in December... and it is now mid February and I still do not have my refund. It took forever for someone from Hayneedle to pick the table up. Now, the company is telling me they cannot issue a refund to me until the table arrives back at their warehouse. I'm not sure why the delivery service they sent to my house hasn't returned the table to their warehouse and that shouldn't be my problem. They have held $1300 of my hard earned money and not refunded because of a glitch on THEIR END. Please be aware that this company does shady business and you may not get YOUR MONEY back from them for months on end. They keep lying and telling me 2-4 days and the money will be in my account and it never happens. Please think twice before you make a major purchase with them!

Do yourself a favor and do not buy from this company. I ordered two beds. The first was packed well. The second was not packed well, missing parts, and I'm not talking about nuts and bolts, actually wood pieces, and some of the wood pieces were cracked. They said they would order the parts and send them to me but it could take up to 21 days. I said I would rather return the bed and have them send another one since they arrived 10 days after I ordered. They said they would refund me $100 to fix it myself. Seriously? The bed is made of wood, off white, and was missing pieces of the actually bed! I'm supposed to find someone to remake the wood pieces?

I ordered two pillows from Hayneedle that were delivered but were the wrong color. The order had a 30 day return policy. I used the Hayneedle Refund Web page to request a refund and return authorization within 2 days of receiving the order. The Hayneedle refund page (shown below) looks real, but is unfunctional. After multiple tries it would not advance to the next page. I then sent an email to them explaining the problem and that I wanted to return the item. Hayneedle did not respond by email. I called on two different occasions *******884) and both times spent over one hour on hold and they never answered. Thus, I am unable to contact Hayneedle to obtain a return authorization.

Ok I did not read all the negative reviews before I placed an order for my Clear for Life 35 gallon hexagon aquarium. I was purely drawn by the great price including shipping for the tank that I have seen elsewhere for so much more. It wasn't until after I placed the order I started to read the negative reviews and I must say it made me very nervous. I was in desperate need for this tank as a replacement for a leaking older one and needed it fast since I had fish living in a makeshift tank in a five gallon bucket. I did wait a whole week for the order to finally ship and I have to admit I called customer service repeatedly to check on the status. Every advocate I spoke or emailed was friendly and cooperative. They assured me my item was in stock and was scheduled to ship from the supplier. When it did ship by Fedex I was emailed a tracking number immediately. The tank came and is beautiful! I will not hesitate to deal with this company again!

Love it! Sturdy and packed so well! It was just what I wanted for the new bedroom. Easy instructions for return if necessary (it wasn't!). And easy to install on bed frame. Only wanted headboard and it was the one site where the description fit the final product. And it arrived a day or two prior to date which was not a problem! Happy as a clam!