Hayneedle informed me that the fee for expedited delivery was per order and not per item. Wrong. They charged me per item of furniture. Hayneedle informed me that I would receive my expedited shipment by a certain date. Wrong. The items were not even shipped out by that date. I then cancelled the order but the manufacturer sent it out anyway. Hayneedle is a website for a variety of manufacturers. They have no idea when the orders will ship and have no authority over the order once it is sent to the manufacturer. Wait times for customer service are between 35 and 45 minutes. I will never shop with them again.
Absolute garbage. Bought a desk, comes to me busted to hell with bad packaging. One corner is bashed in an inch, nicks all over the sides. I live in NYC and it is a PAIN to bring a big package home from work to a walkup, so to find out what I bought is broken it is very unfortunate. Will never buy from here again.
I ordered my grandsons Christmas the first of October. It never came so I began making numerous calls about it. They kept assuring me it would be here by Christmas. I called again today 1 week before Christmas and was told they have no idea if or when I will get my order! I cancelled it immediately and will NEVER order from here again!
I ordered an item from Hayneedle through Walmart.com. Upon receiving this item I discovered that i was shipped the incorrect item. I requested a refund, then began searching around. I discovered that they had the incorrect item listed as the item I ordered on walmart.com. Upon bringing this up to them they informed me that they do not have an exchange policy and I would have to re-place my order (which is hooked up to the wrong item). Their customer service was very responsive, however they could not assist in delivering the item I actually ordered.
I do not suggest purchasing from Hayneedle, especially through their shop on walmart.com. Overall, i've had a very negative experience.
After leaving a low review I was contacted by a hayneedle representative who seemed genuinely concerned. They offered to re order the item for me with a discount for the prior inconvenience. Since I already re ordered the item elsewhere I asked for a coupon code which they were kind to offer for the next purchase. The rep was very kind. I appreciate that a lot.
I order a basketball hoop that was listed as in stock. Then I waited three weeks and when it came to the promised delivery date the item never came. I looked up tracking number. Item was shipped back to seller with the note being "item undeliverable." I got a refund. Bad communication. Slow shipping. I was waiting in vain for this hoop. I never knew item was returned to sender. I was planning on installing this hoop on the new roof so the roofers could help me install but thanks to the long wait time and cancellation I doubt it'll make it on time anymore and I'll have to pay separately for someone to install on the roof. I also ordered a mounting bracket. After two weeks nothing came so I sent an email. They emailed back right away saying item was cancelled due to a computer error. Just bad service do yourself a favor and order from Amazon. It may be slightly more expensive but they actually HAVE the item in stock and are better in every way.
Just got off the phone with Hayneedle. I have never had an issue with credit card fraud until I placed an order with this online company. Now my credit information has been hacked and I have a fraudulent charge on my card. Hayneedle of course denies all responsibility. I will never order from this company again. When asking them about the "Heartbleed" security breech they knew nothing about it.
I had purchased an indoor fountain. The pump broke after 6 months, and one month after warranty expired. I was very disappointed. I had to go out and buy a new pump at a store and Hayneedle reimbursed me for the pump I had to purchase. I am an absolute believer in the honor and integrity of this company. Very grateful and now a loyal customer!
I went to check on the status of my order and it says cancelled... no email to me notifying me of this, no reasons, no nothing?! This on top of the fact that they didn't accept the coupon they sent me due to "exclusions" when there are no exclusions listed on the coupon! Finally, the email us option on their website works about 10% of the time. So you go through the trouble of typing out the issue for it to say "sorry... to working"
I found the item I was looking for at Hayneedle at a significantly lower price than anywhere else I found. I had never heard of Hayneedle so in researching the company I was brought to this site. I was a bit concerned with all the negative reviews and also noticed that Hayneedle seemed to only respond to positive reviews and not acknowledge the negative ones. Despite this I decided to order said item by telephone. The gentleman was courteous and helpful. The item arrived on time and in good condition. The financial transaction was seamless. The only advice I would give this company is to respond to some of the negative reviews such as the ones here and not just the positive ones. That almost kept me from buying from them. Hope this helps.
Thank you very much for your kind and thoughtful review. While we do not always publicly respond to every review, we do reach out to our customers for more information and do our best to resolve issues and address our customer's concerns. You are correct, however, in stating that seeing this exchange would be beneficial to our potential customers (and our loyal customers) as it would build confidence when placing orders with us. Moving forward, we will do our best to not only privately respond but to also publicly acknowledge our customers so not only they, but others, know that they matter.
I purchased $130.00 worth of curtain valances from PlumStruck vial Walmart. They came in several colors, including burgundy and chocolate. I ordered the chocolate, and they sent burgundy. I emailed them - there is no phone number available - and told them that I wanted to exchange the valances. They refused to do the exchange, and said that I had to send the valances back and then go through the order process again. They did provide and paid shipping label through FedEx. I sent them back promptly, and they arrived about two weeks ago. So far, no refund. I have emailed them twice, and they refuse to email me back. Horrible company. Do not do business with them.
Overview
Hayneedle has a rating of 1.8 stars from 463 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hayneedle most frequently mention customer service, credit card and delivery date. Hayneedle ranks 663rd among Furniture sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is wonderful to hear, thank you so much for taking the time and sharing your purchase experience Allison.