Hayneedle

I ordered a replacement tarp and paid 9.99 for 2 day shipping I was mad when I found out it has 3 day processing time. But then they got there within 5 days and the item was perfect. I am very pleased and happy with the product.

I ordered the "Coral Coast Parkway 47 in. Outdoor Wood 70-Gallon Storage Deck Box with Cushion - BOX*******010" directly from HAYNEEDLE.

I was contacted by hayneedle through sitejabber. They apologized and refunded the amount that I had paid. They suggested to discard the item. The box sways a little since the holes are bigger then the screws (probable because repeated assembly and returns) and not safe for me to sit (I am quite old, almost approaching 70). SO i will discard it. However, hayneedle was not only prompt in responding but refunding the purchase price was a very good gesture. They have again gained a customer and earned my sincere appreciation.

Ordered a Boraam Pub table and 2 chairs and it arrived on time. Order # was ************** for $362.38 total cost with shipping. But then the problems began. One chair was broken out of the box and there were not enough bolts to complete the assembly. The top of the table has a very fragile finish and came with paint blemishes along the edge. Cheap finish on the table. Called customer service and they were nice enough, and promised to get back to me, but never did. I sent them a rather harsh email explaining my frustration and asking for help. Guess what, I never heard back. At this point no surprise there. Hard lesson to spend about $350 and get broken junk. I spent three hours repairing the chair the best I could - not perfect. Set looks nice from a distance. Ha Ha. I will obviously never order from Hayneedle again.

My son got at most 2 hours out of a $600 gas powered Scooter that we bought through PlumStruck/Amazon. When I contacted the seller for an exchange or return, they wanted me to take apart the scooter and make some adjustments. I asked if this would void the warranty and never received a response. After several weeks I contacting them again about the warranty and they referred me to the manufacturer! I'll NEVER buy anything from PlumStruck again.

I bought 3 kitchen stools from Hayneedle. I paid over $700 a stool They all broke within 6 months of receiving them. After going back and forth with the company, getting new ones, returning broken parts, they wouldn't help me after 366 days of owning the junk that they sold me! Don't do business with this company! The underlining problem is that this store buys its JUNK from China and then sells it to us!

We purchased a gazebo from Hayneedle. Com and it came with parts missing and no instructions on how to put it together. After one E-mail to them, I got the instructions on how to put it together, but not the missing parts. Numerous E-mails to them and still no missing parts, just excuses and some money back. So, we now have a 90% assembled gazebo in our back yard that we cannot finish putting together. I would have to agree with most of the posts that this company has about the worst customer service I have ever dealt with. Thank you Hayneedle for not caring about your customer and giving very poor customer service.

I ordered a cabinet from hayneedle that arrived looking like it fell off a truck twice. After you receive product that is completely destroyed, it will be on you to transport this to where they tell you to return it. Which will mostikely be a FedEx warehouse, and if one is not close to you, have fun hauling a 200 lb box to the next town.

Ordered a Krups coffee maker over a month ago. They proceeded to debit my bank account, but then cancelled the transaction without ever notifying me of it. Terrible company, do not do business with these people. Ive lost a month waiting and waiting...

This is a terrible company. We ordered a vanity set for our daughter and they sent us two of the same side mirrors and a lot of the wood was scratched. Obviously they sent us a used one. When we contacted them for a replacement set they offered us a $20 credit to go purchase a new piece with another store. Well $20 isn't going to get us very far and when we asked to return the set for a refund (at this point, after 6 emails, it wasn't worth arguing with them) they ignored our request and 4 more emails later we still have not gotten a response back. Now we are sitting here with a box full of wood that we can't use and our daughter is without her Christmas present. Terrible company, with terrible customer service. Don't waste your money!

Ordered and received 2 sets of 2 (total 4) Ventana outdoor patio chairs, they arrived as expected, undamaged, by FedEx, on time. Because they were so inexpensive I thought they might be shabby but am delighted with the appearance and quality. The negative reviews must be the only people who bothered with a review.

DO NOT ORDER from this company.

I ordered chairs a little over a month ago and have not seen my order.

I have spent weeks calling Hayneedle. Customer Service has been a joke. I've gotten pushed around and was then told to call their contracted shippers.
Called them and got no where.
I've been on hold for over 40 minutes each time I have called and have decided to call it quits!

I am canceling my order today and hopefully will have no troubles doing so!

I will NEVER order anything from this company again. I highly recommend you look at your local furniture stores for items because this has been a horrible experience and could have all been solved if I had just dished out some extra $$$ to stay local.

Please stay away from these crooks! I ordered something, it never arrived... I called 2 weeks later to check on it and they claimed my bank declined the transaction. I asked why no one ever called me about it. They couldn't explain. This company is disgustingly shady. Their "supervisor" basically told me to shove it. BUYER! BEWARE!

Misleading online advertisement on a dining room set which turns out to be just the table itself. I was livid. I advised the delivery company to ship it back and contacted Plumstruck for a refund and they wanted to charge half of the price plus tax as a shipping fee! WTF! I demanded a full refund and ensured my bank get my funds back! Ridiculous! Don't buy unless you want problems!

Update: I was stunned to hear back from hayneedle offering me the right quilt free of charge... amazing, absolutely amazing. Original review: I ordered a king quilt and they sent the wrong item (their fault, not mine) and I can't seem to get my refund. They want me to send THEM proof that THEY recieved my return, which is just insane. I have now done that and still no refund. They were a third party on wal-mart.com so I am filing a complaint with wal-mart... terrible, terrible mess. Do not order from hayneedle.

Really bad. I wish I red more reviews before ordering my blankets through Walmart. I did not know that the site distributes through other companies. So to return and get my credit has been a hustle. Really bad customer service

Bought some bar stools and was overcharged for shipment. After discussion with shipping company they informed me that Hayneedle had entered the wrong information. Contacted customer service provided documents showing overcharged amount after several weeks they refunded me the amount.

PlumStruck should be called plumSTUCK... with junk. Very poor quality merchandise and customer service. Ordered a heated mattress pad for the winter. The main problem with this pad (there are many) is the wires protruding... not very comfortable for sleeping. I love shopping with Amazon, but using outside companies like PlumSTUCK have to be watched very carefully. Come on Amazon watch out for your customers.

After posting my reviews, Richard from Hayneedle's Escalation team contacted me, had the trucking company contact me and set up delivery, and also contacted Affirm to advise them the merchandise was being returned and to start the refund process. I appreciate the concern finally, just wish this could have been done to begin with. Nothing so dufficult just right. Thank you Richard

Ordered several plastic containers - had to return one due the incorrect size. Hayneedle DOES NOT pay for returns or provide return labels. Because the item was large, it cost over $20 to return a $15 item. Customer service was short, rude and abrupt. Will NOT purchase from a company that does not accomodate returns.

I only have one order through this company. Initially they kind of bungled my order. They refused to meet the lower price for the same item available through another vendor. Eventually a higher level service rep intervened and did meet the competitor's price.

Wife ordered an umbrella. Failed to come with all the parts. The parts that came are not well made and are crap. Now have to try to send all the pieces back. Waste of time and money. Buy elsewhere. Would give them zero or minus stars

Ordered a rug that according to their site was "in stock" on 2/10/13. Was supposed to receive by 2/21/13 on 2/19/13 I received an email from hayneedle cancelling the order that they could not fulfill! Will not use this site again, not worth the $20 savings!

I would give Hayneedle a -10 if I could. They promise that customers will be satisfied with products or they can be returned. From their website: "We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund." What they don't tell you is that they deduct for shipping. I was quoted a 10.00 cost for the return but they ended up deducting $17.00 from what I paid. They customer service rep. Was a moron and the company misrepresents itself. I can't believe that in this day and age a company would not stand behind it's customer service and refund the cost of the item. This company is horrible!