Hayneedle

Terrible people backing this site. Bought over $1,000 worth of "wind resitant" umbrellas. When they arrived, it was clear the aluminum poles were thin junk. Sure enough, the "wind resistant" umbrellas wound up bent (in one case almost 90 degrees) in the wind. Absolute garbage. Even after sending customer service pictures, they deny any responsibility. Oh, and after submitting a negative review for the product, guess what? It never showed up in their "reviews" section. What a bunch of scammers. A roll-up backed by venture capitalists, and smells that way...

Ordered 2 Boraam Magellan 24 in. Swivel bar stools through Walmart/PlumStruck. ( Hint: don't pay for fast shipping) I rec'd the stools in 4 days, in good shape, well packed. Took 15 mins. To assemble! Wow, have put together a lot of furniture lately( new house) and this was a dream compared to most things I've ordered. Sturdy with a nicely done finish, good padding on seat.

This was one of the worst experiences ever. I'm very disappointed. The order took FOREVER, I've had to deal with multiple charges against my card and several holds. Frankly, I've ended up with overdrafts, missed work waiting for shipping, and have been prevented from other tasks and purchases as a result. It really turned my life into a private hell for two months monetarily. Your HR and accounting needs a complete overhaul. The face of this store is appealing but unfortunately the experience behind the product was terrible. They attempted to give us 20% off to restart the service and purchase but that ended up in complete failure as well. NOT HAPPY.

Very bad experience. Tried to buy a student desk and after three days, they canceled my order with no clear direction for next steps. The biggest disappointment is their customer service, who have no interest in trying to resolve a problem and only want to cite procedures and standard speak. Will never try it again.

I ordered a storage bed; footboard was severely damaged. First three inquiries were never responded to, but after another inquiry an agent apologized & said they would send a new footboard. Instead they sent a credit to be used at their site (without notifying me that it was a substitute for the replacement~ I thot maybe it was a good will offering- not!), but they don't offer a matching separate footboard, so I'm stuck with no replacement for the cracked & chipped one. The product is good quality, but somewhere during storage or shipping it was very carelessly handled, and they should make good on reasonable claims in cases of damage. I would NOT recommend this firm and will not use them again.

Two weeks ago I ordered a table and 4 chair set. Yesterday I received an email stating that my item was now on backorder with a new 'estimated' delivery at least a month out. I attempted calling customer service yesterday but ended up needed to end the call roughly 20 minutes into the call. Called again today and it has been OVER AN HOUR and I'm still on hold. Mind you, the item in question was not 'out of stock' or 'on backorder' to my knowledge when it was purchased. Had it been so, we would not have ordered it. We even paid extra for the faster shipping. We will not ever be using hayneedle again and fingers crossed that we can get through to cancel our order and receive a refund...

Worst customer service Ive ever seen! Hayneedle delivered someone elses item and their representative made ZERO effort to sort this out. She suggested that delivery company calls me next Thursday ( which is a week from today) in order to arrange a pickup in another 3-4 business days. That makes it almost two weeks that i have to keep someone elses HUGE package in my living room. Moreover, i wont get my refund until the return (+ another 3-4 business days). That was the only solution heyneedle suggested. Then she advised me to take another day off from work so i can return the chair that i never ordered, otherwise she cant arrange a pickup for me! Not only they made zero effort to understand what happened, but also made the situation ( that was caused by company's fault) much worse. Take my best advise, Never shop with this company

FYI as I worked in customer service for a short time... their customer advocates as they call them are far from PERFECT... not even close. They receive very little training and are thrown onto the floor to cover all kinds of duties. They are underpaid in a company that makes huge profits and most in my training class spent far too much time on their cell phones while supposedly learning the little knowledge they receive. Suffice it to say the bulk of their expertise is garnered from old google search... lol... we are told if you don't know about the products... which we didn't then just google it... lol... that's what you get for 10 bucks an hour...

Stupid me! Should have checked reviews of this web page.
Ordered shed. Delivery in 3 weeks. No problem will wait.
After 3 weeks checked the status - Back order.
Whaaat? Are you kidding me?
And i have 2 pending credit card charges of $1,100 instead of 1 for 3 weeks already.
This is a joke! People - buy from different site.

PS forget about calling them or emailing.

I ordered 2 items via Walmart website. Both came damaged. I contacted both companies with pics and details. Here is what happened.

1st item from Hayneedle: "Sadly, due to restrictions on Marketplace orders, we are unable to offer partial refunds. So our first option would be for you to keep this as is." Continues to say I can return and reorder.

2nd item from "Best Deals and Bargains": "Sorry for the damaged item. We are sending a replacement with better packaging today. The tracking is USPS # "

Which would you prefer to do business with?

Darren Hendricks

My experience with Hayneedle.com is excellent. The product I ordered online from them arrived with defect. I was disappointed since it is a present for my husband. But when I called Hayneedle's customer service I was helped by a very friendly employee, who also gave me his direct line in case I would have further questions or would need more help. They apologized and immediately sent me an e-mail with instructions on how to return the item with FedEx, on Hayneedle's expense. I had paid the item with Paypal, and although the item wasn't picked up yet by FedEx and send back to Hayneedle, my money was refunded right away. Okay, so the item I ordered was defect, but that can happen with any company you buy from. Customer service was excellent and I just ordered the same item again. I'm confident this time it will be in order.

Horrible! I ordered a table, got an order confirmation with an estimated shipping date. I called them a few weeks later to find out the actual shipping date, but I was told that my order had been cancelled due low inventory! No one bothered to inform me. After that, they sent me someone else's order confirmation with the other customer's name, address etc... Order elsewhere!

I purchased a kids ride on SUV for my childrens birthday. I have had nothing but issues with the piece of junk and yet Hayneedle refuses to return or exchange the $300 product 50 days after purchase. I have had the manufacturer even send a replacement tire due to an issue I thought might help fix the charging problem, but it made no difference. Being a nice guy trying to do my due diligence instead of just returning the product is now screwing me over. Hayneedle.com sucks and I hope this piece of $#*! company goes out of business

We recently purchased this product. The website shows the image with table and chairs. There is nothing in the first page of the product which says that the chairs are not included. Only when you click the next tab product description it says that it's only the table. There are about 7 tabs in the product info. So it's not easy for shoppers to go by each and every tab to know about the product. This is very misleading. And when i try to return the product, looks like i need to pay a $40 for returning this again. At the end of the day I lost my $40 for shopping with you and I got nothing. I'm very disappointed with this. Please help to waive off the return shipping charges. The actual product cost is $100. Now the current price is $85 in website:(
And i need to pay $40 for nothing of it :(

I ordered a product shipped to my father as a Christmas present, delivery date 12/12. When I visit over the holidays I find that the item never arrived! Apparently my order was cancled due to inventory issues and I was never informed. Hayneedle was unable to even send me an email informing me that my gift would never arrive.

This didn't, however, prevent them from sending me 28 emails over the past month detailing their special offers, sales, etc; this has happened despite me specifically opting out of promotional emails when placing my original order.

This has been an absolutely awful experience and I would recommend that no one else should do business with them again.

We have been waiting on this bed for 11 days. The FEDex tracking number showed that the bed was delivered to Ohio not Illinois were we live. I sent Hayneedle an email with my order number checking on the status of my delivery and they send me instructions on how to return the item that I never received.
I called customer service and this "tough guy" says it was damaged in transit and they refunded my money. I asked him how would I know that if I didn't call today? He said "I should have received an email". They sent me an email to review the product(the absolute gall). I put him on hold while I checked my credit card account to see if his claim was true, it was not.
NO bed and NO refund.
BUYER BEWARE.

I ordered without reading all the reviews first. When I saw the review I was very nervous. I had input my email address wrong and had to call customs service to have it corrected. I spoke with Mark and he fixed it for me that same day. Then My item was delivered 3 days prior to the initial delivery date. I am happy with my experience and thought a positive review was deserved.

They want to cash your check and could not care less about your satisfaction. Placed an order Sunday afternoon, payment still pending due to bank not open, called within an hour to cancel following reviews, refused to refund (its already out on the truck)?! Yeah, you dont have my Monday but youve sent it out for shipment on a Sunday within 60 minutes? Doubtful.

Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices!

I purchased a 900gsm towel set from them. At 900 grams per square meter you would expect the towels to be the thickest on the market. What arrived was thin like beach towels and certainly not worth the money I paid for them. I asked them for a refund as was told I would have to pay for shipping. They told me I would receive a return address label within 24 hours. It has been a week and I am still fighting to return the cheap towel set.

Read the reviews on this site before placing order, but I must say I had a wonderful experience, and would order from this site, again.

First off, item was backordered about a week, but the shipment was speedy, in fact I received my order A WEEK earlier than expected. (A little annoying, since I had coincided mattress delivery, but we made due). No issues with shipment, FedEx to my doorstep for an extra $5.

I ordered during Labor Day sales, but forgot to include the code! I tried calling customer service, but Sunday/Monday were a no-go. I said the hell with it, only an extra 10% off. Imagine my surprise when I received an email crediting me the 10%! I'd say that's pretty legitimate sales.

I'm extremely happy with my experience, and there are hundreds on Hayneedle's site that would say the same.

Odered a patio swing thru Amazon at the cost of $350+ It came a million pieces, had to hire someone to put it together. Turned out that in doing so found a piece that was dangerously unusable, a supporting metal piece for the swing that was dented and defective. Company can not send a new part, need to pack up 2 heavy boxes, tape them for return. Refused delivery of a new swing primarily because company does not even have phone number and it took 3 days to answer my e mail. Wish I had read this e mail before ordering from this company. Stay Away!

Order a bed in early January for my 4 yr old bday. It was suppose to arrive on his bday party day. That day came and went. We are now in March. Guess what no bed... My husband and I called over & over. Bed was "sent to wrong distribution center". Over and over. It could never be located and no return calls from the company. I call to cancel and you can tell customer is use to it. They are rude and short. Good luck on getting your money back quickly. Do not use this company. I wish my husband would have checked reviews 1st. Terrible company & it shows.