Hayneedle

Possibly the worst service I have ever had anywhere. Looooong hold times. Cancelled my order without a phone call to fix a minor issue they caused. I recommend not doing business with them!

I never ordered anything from this company, but was charged $133.98 for a product that was delivered to MA (even though I don't live there, have never lived there, and don't know anyone from ther. I disputed the charge with my credit card company, who in turn disputed the charge with Hayneedle. Needless to say, they still claimed it was a valid transaction. Ultimately, I will litigate if I have any more problems with them. DON'T DO BUSINESS WITH THIS COMPANY!

Ordered four directors chairs online from Wal-Mart with an estimated delivery date of March 2-4. Upon reviewing my order confirmation I noticed that the chairs were actually coming from Plumbstruck.com. Had never heard of them before so a couple days later I looked them up. Wow, read some very scary reviews. My immediate thought was "Oh man, my wife is going to kill me". Lessened learned here for me, read all the reviews not just the negative ones... So here's my review. The chairs arrived ten days earlier than expected, professionally packaged, absolutely no damage and all parts were included. Assembly was a piece of cake. Note, when mounting the foot rest, insert the fixed post in the hole and hold in back from the chair leg approx. 3/8 to 1/2 of an inch. Doing so makes it a lot easier to thread the screw on the other side. Chairs are well built, very comfortable, look great and an excellent valve for the price. The chairs are everything and more than the advertisement claims. I highly recommend this product and Plumbstruck. I'm very happy with this purchase but more importantly my wife is happy too!

My wife has ordered from Hayneedle a couple times and never had any problems/issues. Recently, Feb. 8,2018, I ordered a sewing table for her thru Hayneedle. The item arrived three days before it was due! Ok, this was a first for any product we have ever ordered from anyone. Great!

The item itself had sustained minor damage in no less than 10 areas due to packing punctures. Shipped through Fedex we were not surprised but were very disappointed. We have had this problem with Fedex deliveries, i. E., beat up packages.

However, the problem began with the manufacturer, South Shore Furniture. They did not securely package the item to help prevent damage in case of package puncturing.

Hayneedle customer service gets an A+ for handling our product problem. A more than 50% refund is being processed. We think this is very generous. The assembled item will stay here. Difficulty of returning a 144lb., box of MDF pieces was too much. We will ignore the minor damage.

The product from South Shore Furniture (see my review here) had missing parts, some vagueness in assembly instructions, cabinet drawers out of square and ill fitting in the cabinet structure, holes not drilled and so forth.

This is their issue NOT Hayneedle. If anything I encourage customers/readers to NOT buy South Shore products. One of their customer service reps basically "blew off" our attempt to help them with packaging feedback. We essentially got the middle finger over the phone. True.

We will order again but next time fully research the product manufacturer's rep before purchase.

Product came damaged. Upon reading other reviews it seems they have a tendancy to send out damaged items and charge a large amount for return shipping or will not refund completely.

I bought 3 kitchen stools from them. All of which fell apart after 3 months... the screws completely fell out. They wouldn't take back the product or even offer a store credit. AWFUL! Buyer beware!

I was excited to place my first order with Hayneedle using a 10% new customer coupon code that was emailed to me on purchases over $50. I had a $146 item purchase and went to apply my code only to find out that the item I chose did not meet the $50 minimum? I then had to call customer service to find out this item was an "exclusion". The coupon did not state what those exclusions were. I was placed on hold for a lengthy period of time only to find out that in fact they would not be able to honor my coupon. She was pleasant and apologized for the "inconvenience" (which turned out to be about 45 min of my time) and I told her they really should list the exclusions before putting people through all of this waste of time. I asked if they value feedback like this and she connected me to a supervisor who absolutely could't care less about my concerns. She placed me on hold for another lengthy period of time also to come back and speak very condescendingly to me that if I would have simply clicked on the coupon, it would have listed the exclusions? They obviously don't care about customers or value their time. Sorry Hayneedle, you lost what could have been a great customer who would have spent a lot of money over the years, I will give my business to someone who cares.

The product was just as depicted. I love the wind chimes
Sending it to best friend states away to celebrate her 60th birthday.Its beautiful and shipped so quickly.

Short version:
Placed an order hoping to get it in 2-3 weeks later, after 20+ emails and calls and 6+ weeks, our order was canceled since it was lost in transit.
Long version:
I wish we had researched Hayneedle before placing an order with them. We were re-directed through Amazon, so we thought that they were a reputable company. My recommendation to any friend would be to avoid doing business with this company at all costs. All of the poor reviews that we have read online have resonated with our experience. We ordered patio furniture from them due to cost, function and delivery date. It was ordered 3 weeks before a party and the estimated delivery date was 2 weeks, giving us a 1 week buffer. It's been 6 weeks and they can't even give us a status on our order (which was already charged to our card). The website proclaims 2 days shipping all over it. However, if you read reviews online then you'll see that every customer is complaining about the long shipment times and lack of customer service when trying to locate placed orders. Now, summer is half way over and we have no patio furniture for our new patio. It's so frustrating! We have called Hayneedle about 5 times and each time they claim that they will research it and get back to us. Of course, we are continuously calling back for a follow up in which they say that they don't have an answer for us. The most inept and frustrating customer service that I have worked with in memory! And shame on Amazon for promoting such a incompetent company!

Robin, ne need to reply with your form letter since I already reached out to you with no positive result.

I have requested consideration on two different instances. I ordered a $500 cabinet (top was not even finished) and a day later received 12% off. Asked if it could be applied to my purchase which had not even shipped yet. Was told no...(have had other companies tell me absolutely they would apply the sale price). Made a second purchase totaling nearly $800... used the 12% off which was only applied to two smaller purchases (got like $20 off). Found a credit for $30 that could be applied to our credit card... again, 2 days later and before shipment American Express had to call Hayneedle to see if the credit could be applied and they of course said no. American Express apologized profusely. Complained to Hayneedle yet a second time and got a coined response that basically said... sorry... policy, nothing we can do! I am terrified of the quality of the product if their customer service is this bad.

After writing this review Hayneedle contacted me and asked me for my order numbers. I provided them with emails and replies and the order numbers and they never replied back! Their response (or lack thereof) confirm earlier complaints!

Terrible! Ordered bunk beds and trundle. First bed shipped to us and multiple pieces were cracked and damaged, totally unusable. Was a nightmare to deal with customer service and then had to miss work so that the freight company could pick up the entire order (that I had to repackage for them) and then miss again to accept delivery on the new bed. The new bed was fine except for a cracked guardrail. Again dealt with rude and slow customer service trying to get a replacement guardrail. They refuse to replace just the one piece and say I must send back the guardrail AND everything else that was in the box with it. This means I'd have to disassemble the entire perfectly good bed to replace the one guardrail. Ridiculous. I am not doing that. I guess the next step is to file a BBB complaint. Don't shop here - no hassle guarantee is a joke.

Don't buy from Hayneedle unless you are absolutely sure you want to keep the product. If it's too small or doesn't fit you have to pay to send it back. Supervisor was rude on top of it.

I bought a Dog Sweater from Walmart who uses PlumStruck... and they are terrible... need to return it and cannot speak to customer service. I would rate this company as a big "0".

I was thrilled to find a great looking indoor / outdoor rug at a good price & even more thrilled that it arrived (as promised) before July 4th. Unfortunately I immediately noticed my blue rug was black so before unrolling it, I look and find it's not just the wrong color, it's a completely different (& ugly) rug. I call customer service and start the loop of "experiencing unusually high call high call volumes" and that my call is "very important". 59 minutes and 18 seconds later a human answers. I tell her the situation and am told the company (not them apparently) may have changed the item number, guessing that meant it's on me that I ordered an item with a picture but that item is not that...? She tells me they won't be able to contact anyone with the actual company. After everything I am lucky enough to get a label emailed to me so I can haul this thing to the shipping company and send the wrong rug back and, just 7 - 10 days after they receive it they can refund my money or try again to send the right rug (as there is still no concession that the picture they show is related to the item number on the site). Lucky me!

I had written a bad review regarding my experience with the purchase of a coffee table from Hayneedle. Within 30 minutes of posting on sitejabber, I received an email from the Corporate Escalations Liaison (KariA) from Hayneedle who has pledged to get this resolved ASAP. Not only was this resolved in a timely and professional manner, they went out of their way to compensate me of the trouble I had to go thru (I didn't ask for it), At the end, they have won my future business because of the World Class Customer Service they provided to get my issue resolved!

I ordered a from the website telescopes.com by mistake (I actually wanted to go to telescope.com). In fact it was a Hayneedle shop, but they had it in stock, and even said I'd get it by a certain date if I ordered it NOW. So I did and paid for FedEx 2 day delivery. I received an e-mail with the order status. I checked it a little later and the status said Shipped. I waited a couple of days and checked the status again and it still said Shipped. But I wondered where was the tracking number?
I called them to ask about the status of the order but they said they couldn't determine this and asked the telescope people to get back to me. They did and I found out that the telescope wasn't even in stock and had been backordered. I would probably get it 2 weeks later. I canceled the order and will not shop at Hayneedle any more.

I PLACED A ORDER TOLD ME 2 WEEKS SAID OK BECAUSE IT WAS FOR MY DAUGHTER BIRTHDAY AFTER 2 WEEKS THEN THY SAY THY NEED ANOTHER 3 WEEKS TOLD THEM CANCEL THEN HAD TO GO TO ATTORNEY GENERAL TO GET MY MONEY BACK. BE CAREFUL THERE ARE BETTER COMPANY'S INSTEAD OF SCAMMING ONES LIKE THIS ONE

HAYNEEDLE IS A DISASTER! DO NOT BUY FROM THEM UNDER ANY CIRCUMSTANCES!
My wife bought an OVERPRICED $200 wooden box from them that came unfinished and unassembled. It was made out of the cheapest flimsiest wood you can find and when I was assembling it with their horrible directions the crap wood split when I tightened the screw. I complained to them and first they said they'd send a new box but then sent only a piece, which was the WRONG PIECE. Then they harassed me to send the broken piece back or they would charge me for the replacement piece. Horrible quality merchandise and terrible customer service.

Purchased a bistro set for a friend housewarming gift. The table was delivered split in two and I've been trying to contact this company since 11/22. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Horrible and disappointing experience.

I don't normally write reviews but the customer service at Hayneedle provided a speedy response and excellent customer service which I feel needs recognition. Thank you Deborah S!

I have been waiting for a refund since May 10th, it's July 1st! First of all, what company sends a check to refund your money. Not Amazon, Not Overstock. I paid with PayPal. I have call them so many times and the keep assuring me, "the check is in the mail." I WILL NEVER ORDER FOR THIS COMPANY AGAIN. I WOULD RATHER PAY MORE THAN EVER DEAL WITH THEM AGAIN.

I recently ordered a dining table from Hayneedle. It was to be delivered yesterday. However what I found left on my porch was not a dining table, but it was a TV STAND. Two completely different products. All of my order confirmations showed a picture of the table and read "Farmhouse Dining Table." I call customer service and they say, "You're right, you did order a table and not a TV stand." Yeah, obviously, hence the phone call. The only option I was given was to give them my credit card information since I had paid with Paypal and they would put a "hold charge" for the TV stand until they were able to have fedex come pick it up and the hold charge would drop only after it was delivered back to their facility. Then said if I still wanted my table I'd have to wait another week to have it delivered. When I asked if they could expedite it or put a rush on it they simply said, "No." Why would I be willing to give a company my credit card information when they already broke the trust by sending me an entirely different product? And why would I be willing to wait another week before receiving the product I originally was supposed to receive? Only to receive another completely random item? I will make sure to let my friends and family know to NEVER order from this company and I will leave this review on every platform possible.

I ordered a desk with attached bookshelf from Hayneedle on 1/17/15 online. Four days later I received an email saying that the order had been cancelled. I called their customer service line and the rep said there had been a problem with my husband's credit card. I expected that might have happened because his card had been compromised right after the order and his bank had shut that account down and issued a new card. So I reordered the same desk right there on the phone on 1/21/15 using my own credit card. Immediately I received an emailed confirmation with a new order number. The email said Hayneedle would email me a tracking number when the order shipped. I never received a tracking number. The 1/21 email said the expected delivery date was 1/30/15. It is now 2/1/15 and a Sunday so their office is closed. I logged into my Hayneedle customer account to check the order status. Lo and behold, Hayneedle also cancelled the second order I had placed. They never emailed me about this cancellation. Their website does not give a specific reason for the cancellation. I checked my credit card account and thankfully they did not charge my credit card. Please do not order anything from this vendor. It is the worst online order experience I have ever had. Now I am wondering in addition whether it was from Hayneedle that my husband's credit card was compromised.