Hayneedle

I searched for barstools on the web and came to Hayneedle. Before ordering from them, I saw the previous reviews and was frightened that I would have a very bad experience. Therefore, I called customer service before ordering and got the name a direct extension of the rep. (who had been there for 5 years), so I could call her back in case anything went wrong. When I called, she put me on hold and confirmed with the actual supplier that the barstools that I wanted were actually in stock (and in the country) even though the website also said they were in stock.

I did a coupon search on the web and nabbed another 15% off the order, ordered the stools (which were very heavy), and THEY SHOWED UP WITHIN 6 DAYS. Reasonably easy assembly and they were AWESOME. (Other retail stores said the furniture would take 6 to 8 weeks.)

I want to thank the previous reviewers, b/c I think they legitimately had a horrid experience with these guys, and their warnings motivated me to take the right precautions to make sure my experience was excellent.

Overall, I think when Hayneedle is good, it is very good, but when it's bad it's awful.

We ordered two pieces of furniture from Hayneedle, a TV stand and a bookshelf for about $450.00. Now we have assembled furniture we've purchased before and know that occasionally a screw or piece of hardware may not be in the box. My son and I spent 3 and a half hours assembling the stand, and near the very end, were trying to put the second glass door on, but it wouldn't fit the opening that it was meant to go in. So, here we have this TV stand with one glass door hanging open.
I thought, ok, just call Hayneedle and they will replace the door. Nope! The people at "customer service" actually suggested that our options were to accept a $45 credit (10%) OR... take it apart (YES -TAKE IT APART), REPACKAGE it and send it back and we can have a refund! WTH? Seriously? This item weighs 150lbs, and took 3 and a half hours for us to put together. Sure! I'll just go spend several more hours to disassemble it, a few more to repackage it and then have someone come and TRY to put it on a truck to send it back, without developing several hernias.
Great way to treat your customers, Hayneedle.
I will NEVER shop there again! The same items can be found on Amazon for the same price and Amazon has always rectified any problem with the customer's best interest in mind, and a view towards keeping the customers they have.

I purchased 2 Linon Countertop Height stools in black successfully IN January of this year. I wanted to purchase 2 additional ones. I went to the confirmation email from my previous order and clicked on the link. It brought me to the Hayneedle site with a picture of the same stool in black. When I ordered 2 of them, I got a confirmation email which indicated they were being shipped in red. I immediately notified customer service and they said it was too late. That they had been shipped already and there was no way to cancel the order. After receiving them I took the steps to attempt to return them and it was then that I found out that they charge for returns. Basically I would get half of my purchase price back... and furthermore the black version was not only NOT in stock but also almost twice the price! OUTRAGEOUS! This NOT LIKE AMAZON TRUST ME. LET THE BUYER BEWARE! I will NEVER shop on Hayneedle again!
Updated to be fair to Hayneedle...
After placing this bed review online I was contacted by Hayneedle and was actually issued a complete refund of all my money. They told me to keep the merchandise as well. This was a classy move and actually way more than I expected. Their lesson learned should be to treat the customer right the first time around.

Do not buy here. I ordered an armoire, one drawer came with damage and they did not replace it, the send me a refund of $20.

I have unsubscribed over 20 times and they keep sending stuff every day. Never again with this company. They constantly ignore my requests.

We purchased a dining room table in early December to celebrate Christmas with the entire family around. We were assured delivery by Christmas. On December 19th, EFW left an automated message that the delivery would occur between 1-5pm on December 21st. I took off from work and waited. At 8pm, I called EFW and were told the local freight delivery runs behind. I call daily between the 21st and 24th. Each time EFW tried to reach the local delivery and no one answered the phone or email. Christmas came and went with no dining room table. Our family christmas (my uncles's last, btw) was spent around folding tables. I continued to call daily and same thing, the delivery does not answer EFW. I called Hayneedle, was told they would get this resolved. More days passed. Its now January 3rd, we've now had Christmas and New Years without the table to eat at as a family. I am furious and do not know if this will EVER arrive. I am never ever ever ordering from this company again and making sure everyone I know and all of my social media connections hear about this horrific experience.

THIS IS AN AWFUL DEAL, I ONLY PURC. B/C I THOUGHT THAT IT CAME W/ THE CHAIRS (AS IT SHOWS IN THE PICTURE) BUT AFTER ALREADY PAYING FOR IT, AND IT BEING IN TRANSIT SOMETHING TOLD ME TO JUST CHECK AGAIN TO BE SURE. AND VERY SMALL UNDER FEATURES IT TELLS YOU TABLE ONLY. WELL APPARANTELY THE COMPANY WANTS YOU TO PAY $50 TO SIP BACK TO THEM AND THEN THEY MINUS THE SHIPPING FROM REFUND. READ THE REVIEWS, IVE HEARD THEY ARE SCAMMERS. WISH I WOULDVE BEEN MORE CAREFUL. I JUST TRUSTED WALMART, AND I DIDNT PAY TO SEND BACK B/C ALOT OF REVIEWS SHOW PPL SENDING BACK FOR REFUND AND NOT BEING REFUNDED, THEY HAVE NO CONTACT # ANYWHERE ONLINE.(SERIOUSLY) SO I DIDNT WANT TO RISK NOT BEING REFUNDED. THIS SHOULDVE BEEN $100 AT MOST... NOT $160 WHICH IS WHAT IT COMES UP TO WITH SHIPPING. THE CHAIRS ARE MORE THAN $50 IM SOO PISSED! BUYER BEWARE

I had ordered $1400 worth of outdoor furniture on Memorial Day and was still waiting for it on June 30th (more than two weeks later than the estimated deliver date at the time of purchase). I received half of the patio furniture on July 1. Then I spend about 2 hours online and then on the phone between Hayneedle, Associated Global Systems (AGS, the distributor), and the local delivery company trying to track down the other half of the shipment. Hayneedle and AGS said the local delivery company had the other half of the shipment. The local delivery company said they had nothing more for delivery to our home address. It is Saturday, and I have been told that I must wait until Monday to hear back from the local delivery company (who says they don't have it). The AGS staff was particularly reluctant to help and kept telling me the local delivery company was "Closed" (even though they were delivering and I was able to reach them on the phone multiple times). In addition to this frustration, I will have to take more time off work so that I can be home to sign for this second shipment. The initial delay in the delivery from Hayneedle, the hassle to try to track down this package between AGS and the local delivery company, and the multiple days I had to take time away from work to receive my purchased items was ridiculous. I will not be ordering from Hayneedle again.

Hayneedle is the worst company that has ever existed. I'm going to make it very brief but beware DON'T EVER EVER EVER BUY FROM THEM. I purchased yesterday 8 items, as a first time user, and the the amount totalled to $2209. My debit card was charged for $2209 and I thought that's it. This morning I wake up and I start seeing charges on my account for 3 of those items again but this as 3 separate charges. I called hayneedle customer service and I asked them what is going on. So this is where they explained to me that first they hold $2209 (which came out of my account already the day before) and as each item gets shipped I am charged for that item and they release the money that they took yesterday with 4 business days, but they only release the money for items that got shipped. So pretty much in order for me to buy from them I would have needed in my account $4418, luckily I have the money so I didn't go in overdraft but this is the most ridiculous policy that I have ever seen. I buy online all the time and this is the first time that something like this happened to me. WORST COMPANY IN THE WORLD, I WANT PEOPLE TO BE AWARE ABOUT THIS POLICY. I KNOW I AM NEVER GOING TO BUY FROM THEM AGAIN. I WILL POST MY REVIEW ON EVERY POSSIBLE WEBSITE AFFILIATED WITH HAYNEEDLE. SCREW THEM ALL!

I was looking for a pair of Gators sunglasses wich i found in Amazon through the marketplace, seller was Plumstruck, i place my order and was supossed yo be delivered in a little more thah a week. Nothing happens until i get a mail from Amazon saying that the seller fail to process it in the appropiate timeframe Happens twice to me so i don't know how Amazon can advertise such a lousy company, i send an e mail to the seller asking uf they were going ti delyver the sunglasses, instead they refer me to they sister company Hayneedle for the same sunglasses, but after reading the reviews for that company y decided not to but anything from them either False advertisement us they speciallity

Unlike those who have posted caustic comments about Hayneedle, my experience with that merchant has been superb. When an item I ordered turned out to have a defect, Hayneedle's customer service department (which was very easy to contact by telephone) moved quickly to solve the problem. The rep was polite, professional and very helpful. I got no negative attitude at all. It was a very pleasant experience that left me feeling that Hayneedle, unlike too many businesses these days, truly wants to provide good service to its customers. I wound up returning the patio umbrella that I had ordered because it had a couple of broken ribs. Hayneedle promptly gave me a full refund along with a label to allow for free return shipping. I reordered the same item because I really liked it. The quality seemed top flight and I was convinced that Hayneedle is a class act.
I have enountered scam merchants on the Internet so I know that they indeed exist. But based on my experience, Hayneedle is not one of them. On the contrary, this company provides fine merchandise at a good price and its customer service is excellent. My advice to all who read consumer reviews from places such as this is to decide for yourself. As long as you use a credit card, you can always put a transaction in dispute if something goes wrong. Better yet, use Paypal, which provides even more protection. In any event, if you buy something from Hayneedle you will be able to determine whether my experience with that company is the exception or the rule. I'm pretty sure it was not at all atypical. It's just that satisfied customers don't speak out nearly as much as uhappy ones do.

Honestly I have never had so much trouble in dealing with a company before I had the unfortunate experience to order from Hayneedle. I wish I had written down the name of every person that I spoke with during the dozens of times I've called customer service, but naively I'd thought my problem would be solved with "one (more) phone call."

To make a very long story short, we ordered a greenhouse. It arrived in pieces—tremendous assembly process that took days to sort out parts/pieces & finally put together (and was not described as such online). The packaging was terrible & were 80-100lbs each (3 boxes) delivered by FedEx Ground. The doors, which were packed between layers of metal poles, arrived broken. I called the company, waited on hold & was transferred to several different people. The only solution apparently was to send out an entire new greenhouse (all three boxes), which didn't make sense. So far I've received 4 different shipments and the cheap plastic corner connector in the door is always broken. I can't even replace it myself because the thing has "one way" spike-things that won't allow me to remove it from within the metal.

I have sent several emails and have yet to receive more than an auto-reply response. Several people have promised to call back about this or that detail, and have not.

Furthermore, the credit card was charged again without authorization. I received an email about this, days after the charge. The situation has been ongoing since May 23rd, and it is now mid-August. I cannot even begin to convey the frustration I am feeling not only with the broken pieces that continue to arrive, but most of all with the customer service representatives that do not seem to care. They do not even attempt to provide new solutions. I was even asked rudely, "Well how would YOU like this to be solved?" I was told they would ship with new packaging, different carriers, and yet the boxes are still flimsy cardboard and shipped with FedEx Ground, and are still torn up when each delivery arrives. NEVER AGAIN.

I would give zero stars if possible. This company is a huge ripoff. We bought a canopy bed and paid an extra $150 for their "white glove delivery." The company that was supposed to deliver the bedframe had a "truck breakdown" so they didn't show up until 8:30PM when their normal window was (1pm-5pm) upon arrival, the company unboxed and wished us well putting it together... we were like "uhh no that's what we paid you for." we then find out that the "white glove delivery' that we paid extra for only includes a set up on things with "no tools." AS the representative points out, that it is explained in bullet points under more delivery info which you have to knowingly click on. It is not clearly stated on the website under delivery options. Why say they will build something that takes "no tools" as a perk? As the representative told me..."oh, they only do things that take no tools like putting a mirror on a table." Are you kidding me? How are you a furniture store if you don't put things together? Stay away from this company, they have no customer service skills. They are a joke and will argue with you regarding wording on a website instead of actually helping to resolve the issue.

I first came in contact with this company through Amazon when I ordered a Finley Black Corner Desk with an optional Hutch. (THE HUTCH IS SUPPOSE TO COME WITH IT!) However due to the negligence on the seller's end, I did not receive the whole product and it most definitely was not as described online. MAJOR FALSE ADVERTISEMENT. I proceeded to contact the seller only to find out that it was their mistake, however, THE COMPANY could not send the hutch they shorted me. I laughed for a long time at their message, I have never felt so ripped off. I felt like I had no other option as I couldn't even take apart the terribly constructed desk (again not good quality furniture) to send it back. So I accepted a measly 20% back even though I paid 173+ for literally a plain black desk. That's not even good quality. ALL I WANTED WAS THE DANG HUTCH. That's all. So now I will most likely cut my 173+ loss and take it as a learning experience, most likely toss the desk in the garbage this week. The bottom drawer on it doesn't even fully pull out.

Take my advice and run the other way if you see this company name. Terrible customer service, false advertisement, but prompt delivery... the one thing they have going for them.

I ordered a Keter Tall Storage Cabinet from Hayneedle on March 1st. The
Web site showed the order in stock and I received an email with the
Order number and an arrival delivery date of Arrives by 03-13-2019.
March 13th came and went and on March 14th, I contacted Hayneedle via
Their chat window. The agent checked and said the order had not even
Shipped from the supplier. I asked for the order to be cancelled and I
Was told a cancellation would be submitted to the supplier and I would
Have to wait for the supplier to "approve" the cancellation but it would
Take 72 hours to do this. Also, my payment would be held for up to 4
Days. I feel lied to by Hayneedle and given the run around on how they
Are handling my order. If they can't deliver an item, they collected the
Money so they should refund the money. The cancellation should be a
No-brainer guarantee rather than we will ask for a cancellation and see
What happens. I will NEVER shop this vendor again and I urge anyone else
To look for items from a different seller.

UPDATE: March 19,2019 - I have purchased a similar item from a different seller. It HAS been shipped and is due to arrive on March 22, something Hayneedle couldn't do. I urge shoppers to look elsewhere if you want to know if and when your purchase will really arrive.

I ordered a dining set from Hayneedle. I should have known when the address was incorrect on my package that this was only the start of bigger issues. Once Hayneedle worked with FedEx to add my apartment number to the box, I was shocked when I received it. I'm not even sure you would call the packaging a box. It was very tattered and worn cardboard. Of course upon opening the package, the dining table was cracked in multiple places. Since I had already spoken to Hayneedle regarding the shipping debacle, I called right back to let them know the table was broken and sent images via email. They let me know that the supplier would be shipping a replacement tabletop and gave me a FedEx tracking number to track it. Over a week later, the supplier had still never even sent the tabletop to FedEx. I contacted a few times to inquire about the status and ask Hayneedle to contact the supplier to get my item sent out. Hayneedle gave me the run around and said to wait two more business days before they would refund me if the item wasn't set. The tracking finally updated, and the package was out for delivery today. Well guess what? Hayneedle forgot to give the supplier my apartment number AGAIN! FOR THE SECOND TIME! It is Saturday and Hayneedle customer service is closed until Monday morning. If I ever do get the table top, I probably won't even be surprised if the second table top. In fact, I am expecting that to be the case. This has been a stressful and completely horrible experience. To spend hundreds of dollars on something and to feel like you are getting scammed is the absolute worst. I wish I would have looked up reviews on Trustpilot before purchasing from this retailer. DO NOT PURCHASE FROM THEM! You will definitely regret your decision.