Wife gets in accident, becomes addict due to pain. Finally FINALLY find 1 place in 50 miles that accepts insurance for treatment to stop addiction. Rep judges her every step of the way, refusing to believe that detoxing can kill even though it happens all the time. We are still working on getting the insurance switched so she can become a better member of society and be herself again. Literally reps laugh at you and your requests for help. And we are being calm and polite but they dont care. They hate their life and their job and will try to make you hate yours. I hope anyone who reads this will keep your head up and get the help you need. Its hard, and big business i mean government makes it harder. But you got this.
What a joke. Covers absolutely nothing until you pay thousands in premiums, co pays and deductibles. I am barely making a living and it quoted me close to 700/mo with a 7,500 deductible. It's pretty clear. The middle class is screwed. I'm furious. Going to pay cash for medical services because a) I hate health insurance companies b) I'm disgusted by healthcare.gov and c) it's a whole lot cheaper.
Every single time I call the marketplace- every employee tells me something different. I have wasted hours upon hours talking to incompetent individuals from Healthcare.gov who cannot help me. The information that I'm given is so inconsistent that it doesn't even seem that healthcare.gov/Obamacare employees are trained. Through these phone lines- I've received the worst customer service I've ever been provided with.
I initially couldn't even sign up and ended up going to a local agent to get government required health coverage. Now the IRS is holding back my tax $ and threatening to charge me because they didn't receive a form which I never received from H.C.gov
I can not retrieve this form with the website because of reasons unknown to me and the customer service. Why is the IRS unable to just retrieve this info from healthcare.gov? It's like a circus. Oh yea it is because excessively over paid 500 or so top government employees can't, won't just don't work together...
Thanks for nothing!
Horrible website. Leads to multiple sales calls and robocalls. Eight or more calls a day from different numbers. Live sales people are pushy. Robocalls late into the evening. They state they are responding to your request for them to call yet you did no such thing. You simply looked up some health plans online. AVOID using this site if you can.
In short the marketplace cannot figure out how to apply my tax credit for 4 days, this has caused my health insurance to cancel this week, very scary since i now have organ problems and cannot fill any prescriptions also had to cancel may doctor appointments, they gave me a tax credit of $872 per month but a glitch happened where the tax credit wasn't applied for 4 days causing my premium to be $925 for that period instead of $84 which it should be, i've tried for 2 months and filing multiple appeals but no one there can figure out how to apply the credit for 4 days, i'm scared especially with this pandemic.
I lost my good humera plan at the end of the year. I signed up for a healthcare.gov higher dollar "silver"plan because it said it covered my doctors and most of the drugs that I was taking. I paid cash with the help of my family.
The first time I needed any help I was shut completely down. After spending over 4 hours on the phone and visiting my one of my former health care providers I was informed that I'm not covered. Ok, so what help can I get? They set me up on a telephone call with a "health specialist" next Friday at 5:30 to see if I qualify for an appointment which means nothing.
This is social medicine. Wait 6 months. If you're still alive good luck.
Not very friendly customer service representatives. I have had several representatives put me on hold and never returned because they don't want to attempt to solve my issue or even transfer my call to a supervisor, apparently this is their new way of hanging up on you so that you don't get to answer the reviews at the end of the call. They want the customer to hanging up first. One time I was placed on hold for 3 hrs, yes you heard it right. I had to end the call. You need to do better this is about people's health coverage.
MOST the reps do not care about helping you nor do they even know what they are doing. It is impossible for me to look up my own application, and no one knows why. Here I wait for the forms to turn in to my accountant, and time after time, they do not come. I absolutely HATE dealing with them.
When you leave your number for them to call you back, WHY don't they every call back. I have called for the past 2 days and when they ask me to leave my number, the recording stated that, "you won't lose your place in line". BullS! I have left my number 4 times and never got a call back.
If you can find another way to get health coverage, do that instead. The coverage itself may be ok, but going thru all the hoops to get there is a HEADACHE!
Answer: Same happened to me. So agent at marketplace switched me from PPO to HMO without telling me and completely mislead me last December promising me that this new plan was the one I needed. As it happens, it is the worst plan from Florida Blue. These so called "agents" at the marketplace have no idea what is going on, many can care less, they know that we, the consumers, are powerless to do anything. They apparently are not allowed to give their employee ID number and names do not suffice to place a formal complaint against any of them. Health Marketplace went from being a dream come true to the worst nightmare. I hope you finally solved your issue
Answer: Oh YES. And I have tried to dispute the claims my insurance is rejecting. The MP agent whom I got in December in order to renew my plan completely mislead me and the plan I have on is the worst plan Florida Blue is offering. According to Florida blue agents, they have no control over what the Marketplace decides and claim that the Marketplace refuses to communicate with them. I suspect that Florida Blue is also taking advantage of the situation. I pay twice as much as before and my copays are 3 times what they used to be. And my network is quite restraint now. Many of the specialists I used to see are no longer in my network. I am kind of relieved to see how many people are unhappy with HMO. I started to wonder if it was me who in fact was wrong and who misunderstood or…
Answer: BECAUSE THEY ARE UNEDUCATED IGNORANT PEOPLE THE FEDERAL GOVERNMENT HIRED. TRUMP NEEDS TO FIRE ALL THEM AND SHUT THIS DOWN. THEY HAVE YET AGAIN SCREWED UP MY PLAN AND MY DAUGHTERS 15 CALLS LATER AND I RENEWED IN NOVEMBER... THEY DELETED ME AND PUT MY DAUGHTER... JERKS THEN GAVE HER A MESSED UP PLAN
healthcare.gov has a rating of 1.3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with healthcare.gov most frequently mention customer service, insurance company and market place. healthcare.gov ranks 14th among Affordable Care Act sites.