healthcare.gov

One of the Supervisors hung up on me made me cry if youre having a bad day make sure you dont take it out on a pregnant lady. I was on the phone for 45 minutes when she started to scream at me and hung up I couldnt believe how bad her additive was. I dont have any respect for this company because of that and messing up my account so many times. No one seems to know anything about their job. Also its defiantly not affordable Obama screwed everyone up. Praying President Trump will be able to help us get this healthcare back on track.

Sent hard copy twice! They called yesterday and said they never got it, do it online.
I got on the phone with them, the support person really shouldn't have that job, Now I'm
Not even sure my wife still has coverage or if she has 2 policies. I'll pay one but is she covered? I don't know!

Just don't! I called to cancel, first I was on the phone for an hour. When I told them I wanted to cancel my membership they tried to talk me into staying. When I said no they continued to tell me I should wait. When I told them no again and I want to cancel, she finally gave in. Then they asked a whole bunch of questions about the new insurance I was on. I asked them why they needed that info And she told me that they had to put the info in to cancel. I have never had to this before it was very
Frustrating, Not to mention they put me on hold about 4 times. I finally got them to cancel after
Some time saying no and telling I dont need the insurance any more. I am super chill person, but this was the worst experience with a carrier ever. Not mention the person that signs you up, you never hear from again to help out they just give a customer service number, that hard to get ahold of. I felt like this was a scam and after reading other reviews i am glad I canceled.

I found a plan on healthcare.Gov for $217 a month. It was the worst insurance I have ever had. My doctor was listed on their site as if he was in network. I found out later that he's not in network. I ended up needing a medical procedure so I called and asked can it go toward my deductive. They said no. So $3k out of pocket plus other visits associated with the surgery. I received the next bill and thought they'd cancel due to non payment. Nope. They sent another bill. Now they think I'm going to pay them $430.
This $#*! should be illegal. Oh, it's the government so it's ok that it's not legal

I have no health insurance now and am now age 60 on disability, yet cannot go to the doctor because of making a mistake while signing up for this year's coverage with the same insurance company! It is inexcusable in the USA to be fined for not being able to pay a high rate. Healthcare.gov has no sense of human error in signing up for a policy that is useless to the insured. The insurance company was exceptional and together we tried to keep my plan from last year even though the premium went from $22 to $117 per month. Just because a mistake was made in choosing plans, I was not allowed to correct my choice. I will be on disability Medicare May 1, yet will be unable to pay for insulin pump and continuous glucose monitor supplies that are needed now because of having hypoglycemic unawareness. There is no control over my own health decisions and it is not the way any U.S. citizen should be expected to live.

What a joke. Covers absolutely nothing until you pay thousands in premiums, co pays and deductibles. I am barely making a living and it quoted me close to 700/mo with a 7,500 deductible. It's pretty clear. The middle class is screwed. I'm furious. Going to pay cash for medical services because a) I hate health insurance companies b) I'm disgusted by healthcare.gov and c) it's a whole lot cheaper.

Wife gets in accident, becomes addict due to pain. Finally FINALLY find 1 place in 50 miles that accepts insurance for treatment to stop addiction. Rep judges her every step of the way, refusing to believe that detoxing can kill even though it happens all the time. We are still working on getting the insurance switched so she can become a better member of society and be herself again. Literally reps laugh at you and your requests for help. And we are being calm and polite but they dont care. They hate their life and their job and will try to make you hate yours. I hope anyone who reads this will keep your head up and get the help you need. Its hard, and big business i mean government makes it harder. But you got this.

Every single time I call the marketplace- every employee tells me something different. I have wasted hours upon hours talking to incompetent individuals from Healthcare.gov who cannot help me. The information that I'm given is so inconsistent that it doesn't even seem that healthcare.gov/Obamacare employees are trained. Through these phone lines- I've received the worst customer service I've ever been provided with.

I initially couldn't even sign up and ended up going to a local agent to get government required health coverage. Now the IRS is holding back my tax $ and threatening to charge me because they didn't receive a form which I never received from H.C.gov
I can not retrieve this form with the website because of reasons unknown to me and the customer service. Why is the IRS unable to just retrieve this info from healthcare.gov? It's like a circus. Oh yea it is because excessively over paid 500 or so top government employees can't, won't just don't work together...
Thanks for nothing!

Horrible website. Leads to multiple sales calls and robocalls. Eight or more calls a day from different numbers. Live sales people are pushy. Robocalls late into the evening. They state they are responding to your request for them to call yet you did no such thing. You simply looked up some health plans online. AVOID using this site if you can.

I lost my good humera plan at the end of the year. I signed up for a healthcare.gov higher dollar "silver"plan because it said it covered my doctors and most of the drugs that I was taking. I paid cash with the help of my family.
The first time I needed any help I was shut completely down. After spending over 4 hours on the phone and visiting my one of my former health care providers I was informed that I'm not covered. Ok, so what help can I get? They set me up on a telephone call with a "health specialist" next Friday at 5:30 to see if I qualify for an appointment which means nothing.
This is social medicine. Wait 6 months. If you're still alive good luck.

In short the marketplace cannot figure out how to apply my tax credit for 4 days, this has caused my health insurance to cancel this week, very scary since i now have organ problems and cannot fill any prescriptions also had to cancel may doctor appointments, they gave me a tax credit of $872 per month but a glitch happened where the tax credit wasn't applied for 4 days causing my premium to be $925 for that period instead of $84 which it should be, i've tried for 2 months and filing multiple appeals but no one there can figure out how to apply the credit for 4 days, i'm scared especially with this pandemic.

Not very friendly customer service representatives. I have had several representatives put me on hold and never returned because they don't want to attempt to solve my issue or even transfer my call to a supervisor, apparently this is their new way of hanging up on you so that you don't get to answer the reviews at the end of the call. They want the customer to hanging up first. One time I was placed on hold for 3 hrs, yes you heard it right. I had to end the call. You need to do better this is about people's health coverage.

MOST the reps do not care about helping you nor do they even know what they are doing. It is impossible for me to look up my own application, and no one knows why. Here I wait for the forms to turn in to my accountant, and time after time, they do not come. I absolutely HATE dealing with them.

Y'all see these commercials on tv? People paying $13 a month? People paying $34 a month? The best deal I can get is $345 a month and I barely make minimum wage.

Don't even waste your time with these wolves and sheeps clothing. You will get eaten alive!

I see all these commercials about people paying $49 and even $0. Mine was going to be almost $600 for just ME! I guess I need to be on Medicaid to get free health care! I would give it 0 stars if I could!

I am an agent who helps people to enroll in health plans via healthcare.gov. The first 2 years were fine. Then later they changed or terminated some of my client's health plans. Start from this year, they changed and terminated a lot of my client's health plans without sending notices to my clients. My clients found their plans either changed or terminated when they see doctors. Some got huge medical bills and thought that's my faults. It's obviously affect my business, trust, reputation!

When you leave your number for them to call you back, WHY don't they every call back. I have called for the past 2 days and when they ask me to leave my number, the recording stated that, "you won't lose your place in line". BullS! I have left my number 4 times and never got a call back.
If you can find another way to get health coverage, do that instead. The coverage itself may be ok, but going thru all the hoops to get there is a HEADACHE!

Worst customer service ever. Wish I could remember the man's name. Total a**. Asked a simple question and he went on a rant about how people never report things right and expect them to fix it, etc. All I did was ask how many paystubs I needed to send in, because I already sent 2 and got back a letter saying I needed more proof. Like what more proof do you need? I get same check every 2 weeks... do the math people.

Worst place ever I spent hours and hours trying to get my account corrected they auto-enrolled me twice. They're holding up my taxes for 2019 because they never generated a 1095a... I'd give them zero stars if I could

Charles was so helpful in explaining the different coverages, and getting all my information in an efficient and quick way. I have affordable health insurance that now all because of him! Answered all my questions. Thanks again!

I retired early at age 58 from nursing to care for my terminally ill husband. I signed up for insurance through this government run establishment. I followed their guidelines and every time I withdrew money to live on from our retirement accounts I reported it to healthcare.gov, either online or by phone. However when tax time came around the following year, healthcare.gov claims that I never reported these increases in income and thus owed them $14,000. AARP was able to negotiate it down to $12,000. Because I didn't record the phone calls or take pictures or make printouts of my reports of increased income to them I have no proof that I did so. That was in 2017 and I am to this day still making installment payments of $199 a month to them and will be for the next few years. It's very hard to do on a fixed retirement income.

Yes, I agree, one star is way more then they deserve. I have the same issue, every time you call you are told whatever they want to tell you so they can move and lie to the next caller. It's like they have a quota of lies they must tell in a day. I too now owe my insurance company because of their lies.