On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
We monitor reviews for authenticity
Very satisfied so far. Heat time good. Good outcome with both HTV and sublimation. Love the larger size.
I absolutely love HPN, the products and customer service! Packaging (and labeling) of products could be better. Identifiers are used for internal purposes, I'm sure, but I'd like to see more of an actual product name on the label when items are being counted out and repackaged.
Good quality tiles and timeframe for delivery.
Refund for damaged parts. Just need the photos. No questions
The ordering process is so simplistic. The experience is excellent. He presentation makes you want to continue shopping their site because of the simplicity and structure.
Everyone from Technical Support to Sales has treated me like a VIP. I really appreciate the attention to detail, follow up, and consistent availability of the items I'm looking to purchase.
Everything was well packed and received in good condition. The only issue and it's a small one was, there were no machine screws in the box for the extended handle. I am very pleased with everything so far.
First order they sent in a paper env that tore on the way here and those expensive ink cart. Are just floating around in a truck somewhere. Why didtn they tape the ends? Or send in a box? 2nd shipment they taped the ends, but still in a cheap paper env, a silly way to send $200 worth of ink! A box is smarter, esp to alaska!
Easy to figure out what printer i needed along with purchasing it. Printer seems to be sturdy and will hold alot ink for printing.
Well the wood that was underneath I guess some of it was broken up. For whatever reason the sliding tray table only stays out when I push it in it doesn't click to like stay, the things underneath the grip things one of them broke off so my press sits lop sided and I tried sitting something underneath to make it even out and yeah doesn't work too good…. This was my second machine from yall and it cost too much for this. I'm a bit disappointed to be exact. Like and Fed Ex y'all need to find a better more careful delivery service to handle packages better! Especially paying over $1000 for something
I got the heat press for a hobby project that I wanted to start. I made my first airbrushed t-shirt and am very happy with it. The only negative - FedEx. The idiots at FedEx looked like they drop kicked the machine. Luckily it was super well packed. The box was destroyed but the machine was undamaged (checked it before signing off on receipt). Please DO NOT USE FEDEX. THEY ARE KNOWN TO DROP KICK EVERYTHING.
I have not unboxed the heat press yet. Waiting for the electrician to make proper power source before installing.
Excellent experience. Quality service and product. Great follow up support.
I have always had good service with HPN. Love the new press. Could wish for more chat availability on weekends though
Each time I have ordered it has been easy to order and always on time or early
My heat press came damaged, the handle is bent but I don't think it's a really big deal, so I didn't feel like it was worth the hassle of returning it for new one. Heat press seems to be good quality though.
Shipping to Canada is very expensive so I wanted to ship to a parcel holding facility at the border. I was notified they do not ship to these locations. This meant i had to find a residential address in the US and drive there myself. I wasn't terribly pleased with this outcome but I did receive my package and the heat press its self is great. Wasn't the best experience as a Canadian buyer though.
I ordered a second set of sublimation throw pillow covers because the first kind I ordered did not work for what I needed. The second set, though ordered late in the month still arrived in plenty of time for me to make my Christmas presents! Very pleased.
We love your sublimation mugs for our business. Excellent quality.
Great printer and oven! I'm happy with my purchase 👍🏽
Quality service and products. Very happy with the heat press we added to our shop
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.