HeatPressNation

All was fine, But you folks need to improve your notification process when a product ships. We ordered the press and did not get any email from you folks that it shipped. It just showed up on our door step a few days later. Other than that all is good.

The site explained everything simple enough where a child could understand, and everything including the reviews checked out, so made my shopping experience even better. Thank you! Will be shopping again with Heat Press Nation!

Product works great. Customer service not to be bothered over the weekend which is just pathetic if you run an online business. Since the shipments can't be sent out together and no heads up makes me never want to shop here again. It would take a great price to make me what to come back. I will not rely on you to do any delivery on time.

Things take too long to ship. I didn't even get a confirmation or tracking number until my stuff was already at my house and that came a day later. Little advice is to have more options to get things then the ground shipping, it's 2017 use Amazon prime of something to move products faster giving better service and faster delivery because UPS ground is just too slow when you can sign up for amazon prime and let amazon handle your orders.

Very good service and delivery. Would make one recommendation is that you use the tubes for delivery because once it leaves your place even though u put do not bend the post office does (maybe cause they get so much mail or don't care, not sure). I know not all post offices do this but some are not so kind. But your services are great and I have ordered before and will in the future thanks heat press nation. Great Job

It took awhile for my white htv to arrive but everything else came fast. I did have an issue with how my first set of cutting blades arrived, but I emailed heat press nation about the issue and fixed it right away. Great customer service!

Was nervous about buying a heat press- I'd never used one before. But the features and quality of the machine I got convinced me to take the plunge. It was simple and easy to use. Thorough instructions. Every shirt has turned out perfect so far. I'm truly loving it!

Fast shipping, heat stays pretty constant only varying ups and down by a couple degrees. I highly recommend this heat press. One thing, the powder coating was cracked and peeling in two places. Nothing to call the company about, but still annoying. This does not affect heat press working.

I have had a super experience with heatpressnation.com! Great customer service! They answered all my questions right online while I shopped. Fast shipping! Purchased on a Thursday, shipped on Friday, and received on the very next Wednesday. California to Ohio.

Shipping cost was the main factor in choosing you to purchase my cutter from. Many other sites charge outrageous amounts for shipping, and as someone who ships things back and forth often, I just can't stomach paying 2-3 times more than what it actually costs to ship something. So thank you for having a realistic and fair price for the shipping, although I would like to see more options for cheaper albeit slower shipping methods to Hawaii.

This site was very easy to order from and make my shopping experience very pleasant. I did have to call them because they didn't send me a tracking number after about 3 days but I received my package that same day I called. So shipping was quick & everything came nicely packaged. I will be purchasing from them again!

Although this Heat Press cost a little more than I wanted to spend it was worth every penny. It is well made and I love the features of the slide out drawer and auto open. The heat is distributed evenly but tends run warmer than temperature indicator when tested with heat gun. I haven't had to use the customer service department yet with any issues but if I do I'm hoping they are just as great.

Had exactly what I was looking for. I just hope it gets here at a reasonable time frame.

Follow up: I got here faster than expected. I can't remember to whom I spoke with, but he checked on a closer warehouse and it was shipped from there. Got it in just two days. Thank you, so much!

Now have questions about the item, which the book doesn't cover.

Too many steps for someone who knows little about a computer
Received unit 3/10/2015, seems to be in order, haven't tried it yet. My concern was no conformation of order for 2 days, was expecting a scam but you came through. Thanks.
Will let you know if it meets my expectations later.

The heat press works great. Everything I have done with it so far had come out perfect. It's worth the money though. I look forward to the rest of my future projects and hopefully getting more equipment in the future. I would definitely recommend this product. Easy to use and that helped big time because im a first time buyer and user.

So far so good. Arrived in apparently good shape. Well packaged. No damage to boxes.
Might need to inform customer at order time that not all UPS depots will deliver a 150# box. Luckily mine did
Can not test them yet due to a delay by my electrician.

I picked the heat press as I live nearby. Jason was an excellent CSR. He took care of my order and processed it quickly. Jason also had great CSR skills when I first spoke with him over the phone. I will be back for future supplies. Eric Nelson

I placed my order as a Christmas gift for my daughter on December 19,2018. However, the press was not received until January 17,2019 although my credit card was charged. After two follow ups, I was told my payment method needed to be verified although I had been charged the full amount and had not received communication of verifying the purchase.

Hopefully this incident will aide in training if staff and practices of Heat Press Nation. Customer service is a large part of running successful businesses.

Easy to find what i was looking for but took a little while to be delivered and did not receive a tracking number or email regarding shipping until after i had to call customer service. Also think there should be free return shipping if the color is not exactly how it appears on the website.

Emailed for approximate order filled/shipping expectations as a new customer and received prompt response and met expectations on everything. Ordered one day before a similar order from a competitor who shipped slightly faster but we're having quality issues with one of their products and the slight delay could be postal/distance issue outside of your control. Your products have worked great for our projects. In comparison to competitor and overall direct experience with you- great job!

Great customer service! The one I originally ordered ended up being out of stock. When I called they told me my different options and I replace my order with another heat press that was the same price. Very quick shipping, great customer service and would definitely recommend to a friend. Prices are higher than what you would find on Amazon however, having customer service and buying from a reputable company is worth it to me!

So glad I purchased these. This is one of the best prices I have seen for a set like this and much better deal than buying individually. Shipping was fast and arrived on schedule. Very pleased with everything about HeatPressNation and sure if I have any questions or concerns about this or the previous t-square it purchase, they will be addressed quickly and satisfactorily.

To hard to add multiple colors and nobody responded on live chat. I like all the options you have and price seems fair. Hope it all comes in quick and as described.

Updated: Delivery was a little slow but products are great. I will continue to order.

My experience so far has been great.m

EDIT (after receiving products ordered): the heat press works amazingly, the mugs were worth it regularly the quality. My customers are happy. Will shop here again.