HeatPressNation

Easy to order, exactly what I wanted and delivered in good timing

Great service. Fast shipping. Heat press is just what we needed and works amazing.

I love it so far, no problems was easy to set up and started using right away

My husband bought me a sawgrass and extra ink. When I received it today I noticed the ink doesn't match. I did not want the subli-ink because you have to use easysubli paper and the item can only be washed 10-15 times before the image is gone. It is the initial installation ink that is subli ink. I called to see if they could just exchange the initial ink but no because it's a bundle I have to send all of it back pay for shipping (that's fine) 20% restocking fee ( thats robbery I haven't even removed the tape or opened the ink). Then they said if I install the other ink I bought from them it will void my warranty. Good to know because I can buy 3rd party ink from Amazon instead of through them for the next two years (under original warranty I would not do it). I wish I knew my husband was going to buy from them before he did as I've had problems with my heat press from them also!

I had a few different issues with my heatpress. They walked me through everything until I got everything fixed.

I received the order on time and everything ok.The merchandise I bought is very good

I received my order and unfortunately some of the mugs I received had some serious flaws. I contacted the customer service department and sent them pictures of the mugs that were flawed and they compensated me for the flawed mugs. I will gladly order more mugs from Heat Press Nation.

The website is easy to use. The tracking was easy. I left a not for the Fedex driver. They followed it to the T. The box was in great shape. The box was HEAVY. The set up was SUPER EASY. I have only used it a couple of times. VERY EASY TO USE. I LOVE THE PULL OUT TRAY AND THE AUTO OPEN.
Customer Service answered my one and only one question within seconds of me asking it.

I received my vinyl in a timely and love it! Works great on my craft items.

My heat press was delivered rather quickly; it was neatly packaged in padding and double boxed. It was easy to set up... pretty much a plug and play. I love it!

Terrible customer service. My mugs were poorly packaged and therefore 6 were damaged during transit but since it was over 3 days (ridiculous amount of time for quality check) they won't even do a store credit. Company I won't be doing business with anymore.

Placed an order during black Friday on sublimation ink. Waited over three weeks for one color to arrive. I needed to exchange it and was told they don't except exchanges. That I could return it but it would cost me $15 and then I would have to re-order at full price.
This was my second engagement with this company. I should have known better after purchasing a heat press barely used after 14 months it failed and was told there is no warranty. Money grab and go philosophy. Buyer beware

I ordered a pink ES mat for my pink cameo 5 and a pink tool kit to match and they arrived SO quickly and in perfect condition. Thank you!

I ordered ez off because of videos I seen and being recommended to clean heat press ever so many months depending on usage. I have had mine for a while and never cleaned. I haven't tried yet due to allergies waiting for help from husband.
I got parchment paper because I messed up and have used my Teflon sheets which now have unseen designs that come on to items pressing. My first t-shirt job pressure not hard it was medium pressure. But seems lines in paper come through. Hopefully I will get the hang of it soon. I know it's me as seen lots of people use parchment paper no problem.

This particular company has one of the worst return policies. Just ordered paper (sublimation) the first time, paper came in damaged but I used because I was in a rush. Ordered again, and came in same shape damaged from the corner.
To request a return or refund you need to email them and they will give a ton of excuses in order to accept the product.
I gave up with them, they can keep my money, Just no more business for them.

I've was gifted a Sawgrass SG500 years ago without the ink. It's so expensive! But I snagged them on sale, and now the last few days, I have been booming with orders. This machine, your ink, creates beautiful work. Quick order and delivery. Great product. Thanks!

I have tried several times to watch the Master classes that I paid for and cannot locate any files except those that are not available yet. I am new to this and really like what I've learned so far from YouTube sessions and want to get better at sublimating.

I always order vinyl from heat press nation and it's the best. I'm a beginner at heat pressing my clothing brand and love the vinyl. Gonna try the puff vinyl next and give another review super recommended!

I am disgusted with this company. I ordered a sublimation printer and it arrived broken with loose pieces. To top it all off, I did not received what I ordered on the site. I opted for the bundle which included ink and paper at a slightly higher price. When the order was sent, the invoice indicted that I purchased a kit at the higher price! So no paper and no ink. Was told these would arrive separate from the printer by one representative, and was told it should have been in the box by another representative. Wow. Beware!

Not a professional company. I previously had a partnership and would order from another company in the east coast. I am opening my own business and decided to go with a company closer to me and after research decided on Heat Press Nation. I placed a big order and after a week did not receive order or call about my order. I called to complain and they ended up sending next day but not complete order. I had to be calling because they will not get back to me. I had never experienced anything like this. If an item is on backorder you let your customer know and give them an estimated time. Well I was the one calling until they gave me news on item but at that time had lost clients because did not have main item the heat press. Now I am working on returning everything as I am very upset for loosing customers. I will be going back with old company (Pro World) as I never had issues with them and customer service was great would always call if something was delayed.

Good. Service, good products, reasonable prices, just Sawgrass ink expensive for one. Would like to have different metal clipboards in sublimation, been looking for one to give as a gift for my nephews.

I had a bad reviewed of a heat press here. BUT, HeatPressNation after refusing to exchange it, offered a return(at my expense over $100.00 to ship). It is a CraftPro model. After some calibration I have it working great. I did buy a bigger press for my large projects but, this little press is so much easier to use and I get great results. I'll be keeping it for my smaller projects.

Not too long ago I took into consideration the reputation Heat Press Nation had but sad to say they are completely awful. I waited days to expect my 16x20 signature heat press but it turns out it never ended up in my hands. FedEx lost my package and to make this worst they nor heatpress nation will replace the lost one for me. So I lost almost $1000 investing here and I am left with no heat press and no money

Beware I say beware!

I ordered my sawgrass sg500 kit and it said it included the paper and blanks. I received my order without paper or blanks. I reached out to customer service and was told that the paper and blanks was a promo that started after I ordered my printer. I sent emailed them a screenshot of my order confirmation showing the full kit and the representative told me their website would have updated my email with the "current" promo kit from their website.