HeatPressNation

Great customer service when item first ordered. There was a delay due to shipping address but the Rep was kind enough to change to faster 2 day air shipping because of delay in verification process. I love my heat press and it has made my job easier with completing customer orders. Easy to set up and use!

Your system didn't send me a shipping notice at the time. I didn't like that I had to pay shipping but as a business owner I understand. I can buy sub paper for almost the same cost on amazon and have it two days later or next day and it's practically the same quality so I don't know if I'll be buying again.

Hi...it's our company's first order, we are anticipating good thing and mind...:-)
Some days later, the heat press arrived by UPS. It was in a heavy and big box. Thank you for a well packed box. We chose automatic function, which is a great choice we think. So smooth and nice opening. Moreover a drawer model is better than swing models we think.

Appreciated the quick response when I had questions.

Had a website glitch/error around shipping prices on my initial that was promptly ignored when I tried to bring it up with the customer service team.

The minor problems with the press I mentioned in my review were not deal breaking, but are not ideal either.
Overall still a good experience. Thankful for your work.

Wonderful! I have ordered from us cutters before this and they are so very rude and not helpful at all! Your service employee who took my call was above and beyond helpful and kind! Even though you are a little higher in cost than them, i will be using you!

This website provided a VERY thorough description of different styles of products and the pros and cons of going down each avenue. I found the product I wanted and from all of my online window shopping this site had the lowest price. To add to that, the information provided was wonderful. I will be buying more supplies from this company again. They're even considerate enough to shoot you an email asking if you received your order. I call that good customer service! Definitely worth buying from!

Very odd entry and waited for help no one acknowledged me until I walked into the workspace. Maybe there could be a sign or a bell so i don't feel like I am imposing. Once helped, everyone was very nice. They looked very busy which is good. Thanks again and I am looking forward to doing more business there. Very easy and location is close

If you ship anything UPS, you should know that they WILL damage the product. When shipping 1 box, why not put it into another box to help protect it a bit. Bent corners cause huge delays when doing a run. Hours of wasted time, that could have been saved by a $1 box.

Need better communication, especially around delivery. I did not receive delivery notification when I called that was advice of something totally different. I was told my package is coming from California however it came from New York and was received a day earlier than what the phone rep told me. The package isn't delivered until two days after I placed the order.

Quick and easy to order the machine. Chat window opened while order to see if I needed any assistance. No problems.

We are a printing/packaging company and purchased this machine to use to laminate plastic film over printed proofs so our customers can determine how the laminated film will affect the color of their printed package. Seems to work ok for that.

Shipping took way longer than I expected. I really need my vinyl quickly so I'm going to try purchasing again after the holidays to see if that played a part. If its still not fast I will probably use another company for delivery reasons. Other than that I was very happy with the products I received.

I was initially very unhappy bec my printer arrived without ink, had to go to a ups center 4 miles away to get it. But your team redeemed itself by being as helpful as possible once the problem was explained ( I had a customer waiting for finished product).
I would buy from you again without hesitation.

Talked with Customer Service and the person was very polite and helpful discussing my order questions. Placed order and can't wait for my machine to arrive! Will post an update once I receive my order.

Item is still in the box at this time as we are working on a stable area for us to place the heat press.

Shopping was easy, let's hope customer service is as good and better. Can't wait to get my heat press... thank u guys. (update) 12/17/19 had a few bumps in the road w the hit press but I guess is part of the process when u but online. Customer service was helpful. They also had some problems of their own but were able to help me pretty quick...

I ordered the heat press expecting it to arrive in a few weeks...it arrived at my door within one week. Easy to use. Pretty much pulled it out of the box, set it up, read the manual and started using it. This is so much better than an iron!

This product works very well the only thing that I will wish it would do is have the bottom plates slide out for safety reasons. It would make it easier to place your garment without burning yourself.

I would rather wait and receive all items at once as I pay 5.00 for each parcel delivery at the broker. This delivery cost an additional 10.00 as it came in 3 deliveries. Otherwise everything was good

I called to ask why I should order from Heat Press Nation and the associate could not give me any reasons. He also told me that he could not price match. I really hope this product holds up! Otherwise expect a return and a lot of negative feedback.
I finally got the heat press in the mail after getting the run around by customer service who gave a different reason for the delay each time that I called. Delivery took 9 days! I need a bunch of supplies, But I won't be ordering them from Heatpressnation. The press I ordered seems to be a good deal for the money but customer service and delivery time was unacceptable.

Love the website and the videos that are available to learn about your products! I was a little disappointed in the damage that the housing had, but I don't think it's nothing some superglue can't fix, so not a deal breaker in my book. The machine seems like it was built pretty darn tough and I can't wait to start doing some transfers later this week when they arrive!

Not happy that it took two day after order was placed before it shipped out of IL warehouse. Might as well come from CA warehouse because they delayed shipping two days. Would love to rate the product but, I can't because I don't have it.

The shipping on my order was very quick and the htv is the perfect size for my silhouette machine. I would recommend this company to everyone! Plus I even had a personalized note on my receipt. You just don't see things like that from companies.

Disappointed that product orders cannot be filled the same day, especially small orders, customer service said there is nothing they can do about it. Haven't used the product yet but it looks great and I am excited to use try it

Good quality material and good customer service, delivery was okay takes a little too long for things to be delivered but is ok, will need to give some discounts to customers, like show some appreciation once in a while or so.

Products came in fast, our order for Vinyl came in damaged but we called customer service and it was replaced and sent to us pretty quickly. Other than that little issue, we will continue to do business with heat press nation.