Order arrived very quickly. The packaging is absolutely amazing! Love this site! I have been using the equipment I purchased here from day 1. You can be up and running within minutes of its arrival. Love the heat press! It produces wonderful sublimated items. Thank You.
The heatpressnation sites is very user friendly and easy to find what your looking for. It has items listed by manufacturer and has a complete color sample of material. The materials specs and application information is conveniently located on the page. If you have questions you can call, email, or even chat with them.
I wish the prices were lower, but I understand margins so it's understandable. If things start to sell better and I need larger quantities of vinyl I hope to be able to get some degree of savings for bulk. Still an excellent experience though! Just tough on my college wallet.
All was fine, But you folks need to improve your notification process when a product ships. We ordered the press and did not get any email from you folks that it shipped. It just showed up on our door step a few days later. Other than that all is good.
The products are excellent. The shipping department messed up on my order. This caused me to loose an order that then lead to losing other orders from negative word of mouth contact. The late shipment was only enhanced by the second shipment being wrong again. Finally the third shipment was correct. Thank goodness. There seems to be a communication gap between order department and shipping department. However, they did make it right after many minutes spent on the phone and myself handling disgruntled customers.
Shipping and delivery were good. The product is 'alright.' You truly get what you pay for. If you plan on doing this as more than a hobby, save up the money to invest in something more sturdy. I have not used any of the other pieces besides the shirt press.
Customer Service is without any doubt better than any other I have ever dealt with. They take your concerns seriously and address them in a very expedient manner. Their staff is well versed and can find a quick solution to any issue than may arise. Keep up the Great Work!
Received my order quickly. The set up was super easy to follow. I ready and printing within the first hour.
Very good service and delivery. Would make one recommendation is that you use the tubes for delivery because once it leaves your place even though u put do not bend the post office does (maybe cause they get so much mail or don't care, not sure). I know not all post offices do this but some are not so kind. But your services are great and I have ordered before and will in the future thanks heat press nation. Great Job
The site explained everything simple enough where a child could understand, and everything including the reviews checked out, so made my shopping experience even better. Thank you! Will be shopping again with Heat Press Nation!
It took awhile for my white htv to arrive but everything else came fast. I did have an issue with how my first set of cutting blades arrived, but I emailed heat press nation about the issue and fixed it right away. Great customer service!
I have had a super experience with heatpressnation.com! Great customer service! They answered all my questions right online while I shopped. Fast shipping! Purchased on a Thursday, shipped on Friday, and received on the very next Wednesday. California to Ohio.
Fast shipping, heat stays pretty constant only varying ups and down by a couple degrees. I highly recommend this heat press. One thing, the powder coating was cracked and peeling in two places. Nothing to call the company about, but still annoying. This does not affect heat press working.
Was nervous about buying a heat press- I'd never used one before. But the features and quality of the machine I got convinced me to take the plunge. It was simple and easy to use. Thorough instructions. Every shirt has turned out perfect so far. I'm truly loving it!
Shipping cost was the main factor in choosing you to purchase my cutter from. Many other sites charge outrageous amounts for shipping, and as someone who ships things back and forth often, I just can't stomach paying 2-3 times more than what it actually costs to ship something. So thank you for having a realistic and fair price for the shipping, although I would like to see more options for cheaper albeit slower shipping methods to Hawaii.
Too many steps for someone who knows little about a computer
Received unit 3/10/2015, seems to be in order, haven't tried it yet. My concern was no conformation of order for 2 days, was expecting a scam but you came through. Thanks.
Will let you know if it meets my expectations later.
Had exactly what I was looking for. I just hope it gets here at a reasonable time frame.
Follow up: I got here faster than expected. I can't remember to whom I spoke with, but he checked on a closer warehouse and it was shipped from there. Got it in just two days. Thank you, so much!
Now have questions about the item, which the book doesn't cover.
This site was very easy to order from and make my shopping experience very pleasant. I did have to call them because they didn't send me a tracking number after about 3 days but I received my package that same day I called. So shipping was quick & everything came nicely packaged. I will be purchasing from them again!
Although this Heat Press cost a little more than I wanted to spend it was worth every penny. It is well made and I love the features of the slide out drawer and auto open. The heat is distributed evenly but tends run warmer than temperature indicator when tested with heat gun. I haven't had to use the customer service department yet with any issues but if I do I'm hoping they are just as great.
I picked the heat press as I live nearby. Jason was an excellent CSR. He took care of my order and processed it quickly. Jason also had great CSR skills when I first spoke with him over the phone. I will be back for future supplies. Eric Nelson
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.
HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.