HeatPressNation has a rating of 4.4 stars from 8,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service. HeatPressNation ranks 327th among Industrial Supply sites.
I received my printer quickly just in time to create family reunion shirts and bags. Plus I received an awesome sample pack in which I was able to make extra gifts for family and friends Very satisfied
Bought a press on Amazon. Waited 3 days and heard nothing about shipping. I contacted the store directly and 3 hrs later they canceled my order. They are still selling presses on Amazon.ca but claim they have no inventory yet they sold 5 of 1 type of press in 2 days. So which is it you have no inventory or you didn't want to pay for the shipping?
The webpage shows all types of vinyl so it is easy to choose what I need quickly.
Click here and click there and ordering was done.
Shipping prices were available before checkout so choosing between companies to buy from is made easier also.
The website would not let me login into my account. I had all 33 items in cart and tried to log in and it deleted my entire order. Very frustrating. Other than that prices are great. My package was opened when I received my order. Shipping was very slow on this order. 6 days for shipping is forever when past orders I receive the order in 2 days.
My experience with HeatPressNation.com has been excellent thus far. My heat press arrived exactly as expected, and the instructions & CD were clear and easy to use. The machine seems to work perfectly.
Great prices, free shipping over 34.95. However, it took quite awhile to receive the order. Most places I order from, I receive the product within a couple of days. When waiting for the materials to fill orders, I would think twice before ordering from here again, or at least just order from here to replenish often-used supplies.
Love the customer service as well as the packaging and the ease of shipping. They sent out tracking numbers and each item arrived as expected. This is my second large purchase with them and I will continue to shop with this company for my future sublimation and heat press needs. Highly recommend.
Too long shipping time. When I called, the solution was unacceptable. But a manager called me later that afternoon and did everything in his power to keep me as a customer and make me happy. He came through for me. He has definitely made me think about remaining a customer with HeatPressNation.
My husband ordered a gift for me for Christmas and didnt realize we didnt change our mailing address. When I contacted customer service I was informed it was my fault and I needed to go track it down at a strangers house. Not safe in todays world. Thank goodness i knew and old neighbor that met the person. Not impressed after spending hundreds with your company.
Heat Press Nation's customer service went above and beyond to help me receive my order, even though there was miscommunication involving email, they then called me to set things straight. It was refreshing.
My ordered has not been delivered yet. It's scheduled for today. I purchased 5 items on the 31st of march and o my 2 are scheduled for delivery today. The other 3 items I was told won't be here until next wed. The delivery time is definitely lacking since the first of this year which will make me look into other companies that can deliver faster.
Heat Press was not delivered to the correct house. They dumped it at my neighbor's house and didn't even bother to knock or confirm anyone was home. Luckily my neighbor is very nice and notified me as soon as she found it. Very disappointed in the delivery (I realize your company is not at fault - just giving you an FYI.) Maybe you should require a signature for delivery in the future to prevent this from happening to someone else who doesn't have nice, honest neighbors.
Why sell and advertise something that is 10' in height when it's not? No one measures this or someone cuts it out and says 'oh this is close enough'. Too good of a price to go to another supplier. I will have to tell all my clients I can make anything 10x11 because it's not 10 inches.
The first press I received was broken and had to be replaced. I would recommend that even if you don't plan to use your press right away, take it out of the box and make sure it's intact and works. I learned that the hard way and it was almost too late. Otherwise, it came very well packaged. I finally got to the right person to help me and everything was good from there.
Great product! It was on back order so it took a while to come in but once the factory received the product they were very fast with getting it shipped out to me the next day to be exact! I upgraded from a amazon heat press and I would highly recommend saving up and getting this heat press its worth the extra money for the quality its a very heavy and well built heat press!
I am in a very small town. There is no mail delivery â€" we must all get our mail from the post office, so my billing and shipping addresses are different. If you mail to my street address, the mail will be returned. If you ship to my post office address, the shipment will be refused. Although your site requests both mailing and shipping addresses, they both appear the same no matter what I do. So I have included both addresses in both places. Sure hope my heat press gets delivered.
Post-order: Delivery was VERY fast! I haven't used the press yet, since I didn't know it required a 20-amp outlet until I read the instruction book – so I'm waiting until my office complex manager confirms I can use it with the existing electric service.
I only wish I had tracking information mailed to me sooner and wasn't kept on hold for 45 min- an answering machine to leave a message with a call back number would have been much less frustrating.
I am very happy with orca products and glad that I could purchase them and that they came in a timely manner and boxes are in excellent condition.
Heat Press Nation is an amazing company. The prices are great and delivery is super fast. I am so pleased with this company. HTV used to come rolled with tape and it teared off some of the vinyl/glitter. They listened to reviews and now they come shipped flat with cardboard to avoid creasing. It's perfect. Thank you for always improving your products and customer experience!
I felt shipping was a bit expensive. The heat press alone was pricey. Your company should offer something like spend $200 and get free shipping on products. I spent $369 before taxes and shipping plus I purchased the extra 1 year warranty. Then add shipping to that. It's pricey.
I ordered a refurbished product. The product came damaged which I think was a result of shipping. I called customer service as soon as I seen the product was damaged and within 10 minutes customer service had emailed me with directions for pickup/repair. I'm not sure if I received a whole new machine (refurbished) or if they repaired it that fast but within approx 2 weeks I had my heat press at my front door. It's worked great so far.
Delivery time was fast. Heatpress was sold as refurbished with cosmetic defects, but it looked brand new. Heatpress works well and is lightweight and portable. Dye in blue pad can slightly transfer with first dozen or so presses so careful with that if you doing white.
Received my heat press- was packaged great once unpacked no damage all was great. Was missing a rubber foot piece for the bottom. Called customer service and they said they would send out- still waiting on that piece. Overall experience has been great so far. Love my heat press!
Upgraded shipping to got the press before the weekend only to find out it still wouldent be here until Monday why even offer it if ups won't deliver on Saturday? Also to top it all off the package required a adult signature when both me and my wife work all week and could only pick it up at the main ups hub an hour away
Seems to be well made except for the extended pressure arm handle, very cheap design and has already broken. Just grabbed it when opening it up and the nut broke out of the hollow tube handle. The handle is a very poor design. Other than that, all seems to work as advertised. Have only pressed one shirt and all worked well.
My order did not ship for several days. It only shipped after I sent an email inquiring about it. The vinyl roll was taped together towards the end of the roll, leaving me a small scrap on each side of tape. Thus I was out 12' of usable vinyl. Overall I was very disappointed.
I appreciate this company. I always appreciate the great service at Heat Press Nation. I have an issue with the Orca-Coated 15 oz mugs I recieve having a tacky looking sticker instead of the permanent stamp on the bottom. Maybe you can not do anything about this but in the end it hurts my business, and it embarrasses me.
Worked as advertised. My wife has had no problems doing her shirts. Set up was easy if you just read the instructions which my wife is not proned to do. Ordered right before Christmas 2017 and was worried if I ordered soon enough for her Christmas present. Shipped next business day and received just in time.