HeatPressNation has a rating of 4.4 stars from 8,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service. HeatPressNation ranks 327th among Industrial Supply sites.
I received my printer quickly just in time to create family reunion shirts and bags. Plus I received an awesome sample pack in which I was able to make extra gifts for family and friends Very satisfied
Bought a press on Amazon. Waited 3 days and heard nothing about shipping. I contacted the store directly and 3 hrs later they canceled my order. They are still selling presses on Amazon.ca but claim they have no inventory yet they sold 5 of 1 type of press in 2 days. So which is it you have no inventory or you didn't want to pay for the shipping?
I would have liked there to be an option for a 1 yard rook of vinyl instead of having to buy three 12' sheets. It still got the job done though, but I wasted alot of vinyl that I could have cut and saved.
Great selection! The only thing that kept me from giving five stars is that a few of my vinyl sheets were damaged in shipping. They were slightly crushed and wrinkled along one side, but it wasn't so much that I couldn't still use the sheet of vinyl. I will definitely order again!
Love Heatpress Nation Excellent products, great customer service, best vendor to have on your side if you have a business to protect your reputation by only using the best leading products in the industry without having to pay out so much! So grateful thanks Guys!-Agape Marketing Pros
I thought the dimensions for cricut would be 12"width Instead it's like 9" width. Can't cover my cut mat! So I must always resize the image smaller than I want to! Other than that, product is of great quality!
I was sent a discount code but when I tried to use it, the cart said the code was invalid.however their customer service was very good and gave me an offer to make up for it. I am very satisfied and will shop with them again.
I ordered dark and white garment photo transfers. I specifically bought a inkjet printer and I am still having trouble with them transferring correctly and the dark transfers start to break off before the transfer. I contacted customer service and it still has not been corrected.
Always great service and customer service. Product prices are on point. Also when ever you need assistance with any thing about product knowledge or assistance in purchasing product, the customer service agents take time to give you what you need. Much love to Heat Press Nation!
Plenty of product info on the website to help per-purchase decision making. I enjoyed the comparison ability between the product lines and felt very knowledgeable of the product I choose, before purchase. Seamless checkout, timely delivery, very well packaged for shipping, quality purchase! Very satisfied customer!
Thanks to Estevan for his help on the phone with technical questions about the machine I just purchased, we love our first Heat Press Nation machine and we're looking forward to our second!
Your help in guiding me to purchase the foam and also the pictures shared on how to secure the foam under the heating element have greatly reduced the "denting" on my trucker foam caps.
Great customer service. Very knowledgeable and willing to discuss any questions and concerns. Helped me to chose the right machine and provided great suggestions and reasons behind the suggestions made. Reassured me that they were available and happy to provide support if ever I need it.
The product is great to work with and because it is so thin it really adheres to the fabric nicely. I did experience the vinyl come off when I mistakenly touch the t-shirt with the iron after I was done. So I don't know if that is going to be an issue later after washing and ironing the t-shirt.
These orders took forever... not sure I can continue working on this timeline. Plus, I have another order that has yet to arrived that was ordered the same day as my other order. Not thrilled about that.
The products are great and the customer service is also great. The only problem I had was I ordered two different htv's and both were in stock when I ordered them but only one came in the order with a note saying the other was out of stock. It was resolved quickly and I ended up getting it within two days but it was for a job I had so I was panicked. They just need to update online better. Other then that I order all of the time and it's always a great experience.
So far I am loving my mpress! It did not come with a dvd or manual but after contacting HPN I received almost immediate help and was send the manual via Facebook. The product itself has ran great so far and seams well made. It does need to off gas so I'd suggest a filter in the space your using it in for a bit while it goes through the off gassing process. Also be sure to order Teflon sheets!
I was shipped the wrong item. I had to wait to get all of the boxes in the shipment for it to be fixed and the correct items to be sent. I placed another order recently containing more black and white mugs and I am thinking we are having issues again. Not pleased about that.
I received my heat press with the switch in the 'on' position. Not a big deal, since I assumed it had been tested; however, it did not work once plugged in (and I had to tighten the plug into the machine). There was no heat and the computer/temp screen did not come on. I troubleshooter after reading the instructions. Still nothing. Since both of those parts were not working, I chose to open the back and investigate. Both of those components were unplugged...as noted by the diagram in the booklet. I plugged them back in and everything was then working. Note: either those components became unplugged during transport or they were not plugged back in after testing.
Everything was great. Love the videos for every product. Hated that the big item I wanted to order was out of stock. I had to call in to ask when it might be filled. It was delivered in about 3 weeks.
It was pretty simple. I purchased a refurbished press and it looked practically brand new. The only issue I have is that it didn't come with any press or set up instructions. I had to go online and find that. A
Easy ordering and a quick search is always good. I ordered and someone messed up on shipping cause I didn't get my package until 4-12 and I ordered it on 3-28. Almost a month for two packs of paper is stupid.
Got a great deal on a great heat press and it works amazing! I regret buying a cheap one from amazon before this one! I suggest buying from heat nation because the quality is great and easy to get a hold of someone if you have any questions!
The material was easy to find and order. I did not receive everything in the shipment but contacted the company and the company responded very quickly. They immediately shipped out what was missing and I had it in a day! Great customer service! Will order from company again.
Extremely quick delivery, especially given the holiday season, extremely well packaged and great product. HPN support is great to work with and ready/willing to answer any questions I have. Strongly recommend this company.
I was very disappointed with the customer service representatives that I talked with on the phone concerning my order. It took entirely too long for my order and even though it was already purchased and monies taken. I was still not satisfied with the order being shipped late which caused me to lose orders.
Order the vinyl systems specialist, I guess during the shipping the blade motor thing came off the track. Contacted customer service, they were great at helping me out and identifing and helping direct me how to fix it. Doesn't matter how good a product is, customer service will make or break a product, and their service is one of the best I have ever dealt with.
The press is very heavy and seems to be made of quality material. It shuts and locks tight and even. It heats up quickly. It seems to be getting as hot as it reads but I haven't tested that yet. There are a few typos in the directions and the control center is a little difficult to use. After reading the instructions, it seems I really need pads to lift the area being pressed to avoid seams and buttons and it advised a protective cover. My wife says she had a hard time with her first shirt (Personal hobby not a business) due to the seam and she needed the pad. I feel if it was necessary then it should be included. All in all, I did my thorough research and am not disappointed at all with my final choice!