Hebeos

I will say I was hesitant at first due to the bad reviews. However, I decided to give it a try and I'm so happy I did. The dress came before the expected date, it was described and pictured perfectly. The only thing I had added was a hook on the back so I could carry the dress on my wrist and got it pressed.

I searched and sesrched for just the right dress. Finally I stubble upon Hebeos site
I said yes to the dress I ordered. But when I received it and tried it on I was disappointed. It didn't fit. On top of that trying to send it back was of no avail. Company told me several times to donate the dress, use it for another event or take it to a seamstress. Lastly if return at my expense I would only get 23% refund. I am distraught with this purchase and this company. This was supposed to be my dress for my big day. I am very displeased. 😢 A dress I can't do anything with.

Hebeos is saying they won't take their too small merchandise back. I was told to donate it, pay to have it altered when I spent $145 + shipping and taxes for a total of $162. They claim if I return the dress and restocking fee, cleaning fee, and a sanitizing fee will be deducted from my refund. Also, I the consumer will have to pay for the return of the dress. I read their return policy thoroughly and none of this is mentioned. I would NEVER order anything from them again, EVER! I wear a size 12, I'm 5'3" and I weigh 160 lbs. I ordered a size 14W because of my buttocks and hips. The dress wouldn't even come over my buttocks/hips. I ordered a size up and wide trying to be safe and that still didn't work. I wouldn't order anything from them ever again. I'm going to contact the Better Business BUREAU about this company, horrible experience!

The top fits well, but the breast cups are too obvious and draw too much attention to that area. Also, the color of the whole outfit is way darker than expected. I ordered two sizes over my normal US clothing size, which fits me too snugly.

We had a disappointing experience with Hebeos due to their strict and unfavorable return policy. Unlike retailers such as Amazon, their policies make it difficult to return items. My wife ordered an expensive dress for a wedding, but unfortunately, it did not fit properly. When we reached out for a return or exchange, the company only offered a 20% discount rather than a reasonable return option.

If you are considering purchasing from Hebeos, be sure to review their return policy carefully before making a decision. We strongly recommend thinking twice before ordering, especially if proper fit and flexibility in returns are important to you.

The dress looks like the one we ordered but it was too big in the bust and the hips. Although we sent measurements, they weee not followed. The length was perfect but the sleeves were attached to the dress preventing movement and too big.

When I saw this dress, I immediately knew it was "the one". Ordered it with hopes it was the same in real life but it's not… it's SOOO much better😍😍 It feels like an expensive designer dress. Thanks Hebeos!

My experience was great I received my dress on time well actually I received it earlier that expected. The dress quality is great and it fits me so well.

The order arrived earlier than expected and the dress fit beautifully. My daughter is 5'4" and ordered the size 4. Although a little long, with heals the length will be perfect. My daughter loves the dress and the color.

I placed the order on Feb 12th received on the 28th. The updates about the dress were great. The delivery time was awesome, however, my daughter tried the dress on the 29th and I immediately requested a refund on the website and via email. I sent a follow up email on 3/7 and I received a response that evening. The response came from an email that had a bunch of numbers and I thought it was a scam. My initial review stated that they did not respond at all but that was incorrect. The dress is very heavy and would also require additional tailoring which would not be a major issue if it was the dress we were wanting. I am updating my review to reflect that customer service responded on the evening of 3/7. Our thoughts on the dress have not changed but they did reach out and asked how they can fix the issue.