Landing

As a Host on the platform I would like to weigh in on my first impressions. The first reservation was not good...at all!

I fully read and understood everything. I spent over $500 peparing for the reservation. The Hello Landing rep visited and gave me the green light! Well that went completely wrong.

Five days later I get a nice call from Hello Landing stating the reservation had moved out. On the feedback the reservation sited "smelly, loud, and misleading," in addtion to "I had to get a hotel room because I could not access the apartment. No one was available to let me in." This was after the reservation alerted me BY CALLING ME that I needed to replace a key card. I orderd the new key card the same night and it was ready before 11AM the next morning. The reservation called me from my apartment that he was in. I could see him entering on the security camera.

I blocked my calender for weeks so I could be accomadating for the reservation. I spent days peparing and making sure my space was perfect. I even bought Welcome gifts. I still did not measure up.

I know there is more importance for a reservation but as a Host that is just a regular person budgeting every dime for a space they take pride in and other guests have been comfortable in, "This was not a good first impression." This was a lesson that everyone needs to be aware of.

VERY EMBARRASSED to say that I worked with this company a year and a half ago. After being on the team and working so closely towards the business model, I had to step out of the company cos of visa denials but then myself and my husband stayed with the network to call it our home for a year and a half. We had no problems until one fine day we hear our neighbors moving out cos Landing asked them to leave due to their fall out with the HOA. We open our App to see if our lease was still intact and guess what, it was a red, highlighted message box that said we have to move out in a couple of months too. A piece of communication that involves a move should have been communicated via an email or call from the Landing team and that DID NOT happen. We had to call and find out what the issue was. Fine, we accept it and move out in two weeks and they charge our card for $942 without any notificatio or receipt of what the charge entails. Again, we call and they make up the numbers on the phone without a paper trail of what they are charging for. The weekend goes by and another $918 have been attempted on my card WITHOUT any communication or email as to what it's for. I furiously call to ask what the charges are for and they again make up charges for items that are in the apartment that we had left behind that belonged to them. All of the items they say they provide for a fully furnished apartment have been left back in the apartment and they say they are going to charge us for the new people to move into?! We have lived in that apartment for 1.5 years with their white linens and have left their white linens stainless and spot free and they say we have to pay for new ones for the next person?! None of it makes sense! Its like they don't believe in depreciation at all. And I 1000% will pay for damages or missing items but that is not the case here. Very disappointed With how the Area General Manager handled the situation too. Absolutely of no help! I'm em to say I worked with this company!