Hewlett-packard-support

When plugging in the laptop I get a spark at the entry point, then entire unit goes black. This happens with battery in and/or out. It's no longer under warranty. Laptop 15 w/touchscreen- its not damaged in any way. Cord is also in pristine condition. Like new.
Was instructed to not plug in the device and leave the battery out, which I have done. This is a fire risk. A safety issue. A defective unit, sold by HP.
I have been waiting 2 weeks for HP " Escalation MGMT" to get back to me. Called them dozen times+, issue has been escalated to management, but NOTHING has been resolved. I just get the brush off. Transferred back and forth only to be told "It's not my dept"... and to "Just wait longer".
BAD CUST SERVICE FOR A PRODUCT THAT IS A FIRE RISK
ALL I WANTED THEM TO DO WAS FIX THE LAPTOP. Repair the prob, eliminate the fire risk, etc. without trying to make me pay for this. I FIGURE I'M ACTUALLY SAVING THEM MONEY, WITH A REPAIR BEFORE IT CAUGHT MY MY HOUSE ON FIRE and I sued them for it, etc.
The worst cust svc dept. HP does not care if their products are JUNK. I will NEVER buy from HP AGAIN. What a nightmare. In the meantime I suffer, having to use my tablet or backup crappy little laptop with a tiny screen.