HiBid

Periodically (about 40%), going to "Live Bid" experience network disconnect, or less often, unable to access live bid, at all, requiring bidding using the catalog itself and watching closely the 60 sec. Refresh.
This occurs when using an Android phone. Typically not as bad when using a PC.

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

See above!

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Explained a lot of the things that I added to the above comments and 2 years later really no upgrades.

Great variety on site. Seems there was a glitch with my last bid where an item was won then somehow flipped. Otherwise always good experiences. When bid is live noticed it now refreshes multiple times so I'll have to go into current bids if I want to track my selected items. In past did not have to do that and if something caught my eye that I missed I could bid, now it's harder.

My auctioneers have been wonderful and resolve all concerns in a fair and diplomatic manner.

I have bid on many auctions, and for the most part my experience has been good. However there are a few auction sites that sell "sterling silver" and ".925 silver" inaccurately. Once I bid on and receive precious metals as gold or silver, I acid test these items to make sure I am receiving real gold/silver. I informed one auction house and they were so happy I notified them and also did their own acid testing. They are now dealing legally with the individual they purchased the items from.

Another auction house - Think Pink Marketplace also sold me a bunch of said sterling silver rings which I tested. The results were not as such. Even the metal was a bronze color when scratched. They were rude when I advised them of this. It took me some time and persistence to get these items refunded to me. I will never purchase from that auctioneer again.

Thank you for the opportunity to provide feedback.

I was not able to get through to anyone online. It was not easy to contact someone. I even cc’d HiBid on a few complaint emails to auctioneers with no response from HiBid.

I bought a Massey Harris 44 online 4 hours away that I would not had seen and had the opportunity to bid on without high bid putting the list of auctions together in one place. The auction company was great when I arrived to pick it up as well. Overall just a good experience.

I love this site because it allows me to bid on items from the comfort of my home. All the information necessary is in the auction site along with pictures and descriptions. Online auctions are fun and interesting.

It's a great site, easy to use for the most part but wish the pictures were bigger. I dislike when it decides to refresh during the auction as that can take awhile and I've lost out on a purchase during that time. Compared to other sites it beats them all hands down.

Changing my password and a bad experience with an auction company. In both cases they walked me through what I needed to do. Very helpful and friendly.

Deciding on which auctions I wanted to view was easy. First I only watched some items and returned a day before the end and entered my bids, it was exciting to see how many people were bidding and for what amounts

I bid based off of my location, Indiana. As I'm watching the auction for items I bed on, they are saying May have won. I don't understand what that means, and when I looked up the contact address, there is an out of state address, though it originally gave a local zip code. I tried calling the number and it doesn't ring. I sent an email to the auctioneer, but I haven't gotten a response. Please help. 🙏🏾

I haven’t been contacted yet, Ave it says $2 per minute for emergencies.

Bids of Fortune Auction House
Lot 51 Echo Blower
Ending 30/08/24

Description made no mention of broken strap and damaged gas purge bulb. Pictures purposely hid these defects. When pointed out at pickup the gentleman told me that I could take it or leave it; he already charged my CC. These are clearly patent defects that could and should be mentioned in an online auction that has no opportunity to view the item in person.
Will not be using this platform again.

I've bid on other auctions before but this auction has yet to reach out to me and let me know if I won the item. It still says "May have won" pickup time is tomorrow. If I drive an hour away tomorrow and I didn't win the item I'm gonna be real upset.

We picked up at seller. Wonderful people to work with! Extremely nice & helpful. They had our items pulled & ready for pickup. They do also pack & ship. Said if we needed anything they were there to help. Will buy again 👏🏼👏🏼👏🏼

This is one great improvement for auctioneers, getting bids from all over the world sometimes, and it's all online, less employees, less back breaking work, and nowadays more money……
I love the site myself, credit card submitting can be a pain sometimes but it's all in the day! :)

Title is self explanatory. I went to pick up my items and they could not be found. Come to find out that one of the people there sold my items earlier in the week. So I won nothing. I did receive my money back but the entire purpose of doing an auction is to buy something neat at a cheap price. In my case it was some old bar signs that can be expensive. Disappointed

Be sure yo research the items you are interested in. It's very helpful. Using this auction site is very easy. I find it helpful to mark favorites to watch, but like watching the catalog mode during the suction.

I have been buying at auctions for some time now. Registry/Bidding/closing/watching/ search have all been quite easy.

The vendors policies and pick up procedures are an absolute nightmare?
Only some have proper working schedule booking! No contact numbers for support? It is pretty terrible when you want to arrange pickup in their short window timeframes?

While I bid on about 5 auctions on HiBid a week, 99% are great but the one issue I bring forward has yet to be dealt with. I was promised a call back by a manager more than 2 months back now and nothing yet.

I still have not got a call back from a manager related to a auction company issue I brought forward. The issue is still outstanding and a threat to HiBids reputation also as the auction company is giving HiBid a bad reputation.

Was excited at first until I received my items that I won. Small items were ok but larger items like the ceiling fan and pressure washer were both broken and in different boxes (microwave and unrelated fan box).

Absolutely was told from a friend about this online auction got amazing deals, the process was so easy, and felt secure in giving my information. Definitely will be visiting more Auctions thank you HiBid

Finding specific items to bid on is not a problem and the actual bidding process works smoothly. The one area of the bidding process that does need improvements is the descriptions provided for the item. Most only give the very minimum such as one word. It would be very helpful to describe the actual item bidding on.

Usually everything goes pretty smooth, just happens today that I bid on a lot that I was the winning bidder when the time had expired and the lot was flashing "Closing" and then another bid was allowed to register. I ended up buying the lot but had to wait an additional 5 minutes and it cost me $20. So not a horrible experience but I was a little annoyed at the time.

It's been a couple of years since I found HiBid. This is a great site for auctions. I will not tell you what I buy because I do not want the competition nut they have everything from Designer clothes to jewelry. Of course, I have had only 2 bad experiences with auctioneers. And I have had several eperiences so the stats are pretty good for integrity.