• HiBid

HiBid

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Overview

HiBid has a rating of 4.1 stars from 2,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 3rd among Auction sites.

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Positive reviews (last 12 months): 76.2%
Positive
1,061
Neutral
143
Negative
188

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3,078 reviews

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Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,167)

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Reviews that mention popular keywords

auction houses (139) bidding process (63) time bidding (45) max bid (36) auction company (48) credit card (46) customer service (44)
Thumbnail of user erich2424
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

The bidding process is super simple. I was high bidder on an auction where the reserve wasn't met. I'm assuming I didn't win but the site says "May Have Won". I haven't received any communication except this email asking me to review.

Reason I chose this business:

I saw a car I was interested in purchasing.

Thumbnail of user tedg60
1 review
4 helpful votes
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August 15th, 2019

I buy from several of the auctions and for the most part they are good. I however have run into a few extortion artists that will over charge you to get your items shipped. You have to not use the auctions that do that Uc Rogers is one of them. They recommend a neal and bob fox to ship charged me 3 times as much as a i got a for a lesser amount of tools shipped. The auction it self was not bad but the shipper was under there recommendation so it reflects very badly on them.

Thumbnail of user kevinp304
1 review
6 helpful votes
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April 4th, 2019

They bid on their own stuff to raise the price. Then people unaware pay five dollars more than the coin is worth and then the seller charges eight dollars for shipping when the real cost is a dollar. If you are wanting to buy coins go to a real site. You are better off buying from amazon or walmart.

Thumbnail of user brooksb25
1 review
1 helpful vote
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December 22nd, 2019

I have used hibid for what i collect as well as for my business. With every use for my personal use i always contact the auction house directly to find out their shipping costs. For the most part they are reasonable. Some have high fees but i figure that into my bidding. All items i have had shipped always arrived in as described condition. I have also enjoyed the fact that when i put items online it exposes them to a much larger audience. With some rare items hibid has gotten me over 5 times what they go for in my area. I love buying vintage rc cars from this site. What i will tell people is do your own research on what you are bidding on this is not Ebay meaning when sold it is as is where is. With no guarantees. Contact the seller if you have questions. I have found most times they respond and are happy to tell you about it. Also check the reviews of the auction house. I know if i tell people in good working order i stand behind it.

Thumbnail of user heyy1
1 review
6 helpful votes
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September 4th, 2021

Bought 2 cars for $20 each. Seems auctioneers weren't super happy with price because they just won't respond to arrange shipping (they do offer such). Sadly hibid doesn't have customer support so you can't even tag the auctioneer for not keeping to the deal. There are very high buyer premiums (from 10 to 25%) on top of taxes... not good stay away.

Thumbnail of user jimf1711
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

I had a great 1st experience. I searched what I was looking for and put them in my watch list. I got notifications as a reminder (thank goodness) and won my auction. Follow up emails for shipping made it easy too. I'll definitely be a repeat bidder

Reason I chose this business:

Was searching for a specific item and HiBid came up

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Jim! We're thrilled to hear about your great first experience with us. We're here to make bidding and winning as smooth as possible. If you ever have more auctions in mind or need assistance, you know where to find us. Happy bidding, and welcome to the HiBid community!

Thumbnail of user lesp29
1 review
8 helpful votes
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August 10th, 2020

Had a very bad experience buying from Silent Bidders powered by HiBid in Whitby Ontario. Electric clock did not have a light bulb in it for reasonable checking when picked up. Got it home and discovered previous owner had painted the clock face with a brush as shown in photo. Manager of silent bidders is Monique Van Beilen was totally unhelpful, told me to resell it on Maxsold. She said she would look into my complaint and get back to me... never did. She does not answer my messages. She chooses profit over conscience and doing the right thing. She discredits HiBid with her business dealing. I will never buy again with silent bidders powered by HiBid.

Service
Value
Returns
Quality
Thumbnail of user kennyk117
1 review
0 helpful votes
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April 25th, 2023

Learned a lot of lessons. Just because it says 'shipping available' means nothing. The Canadian Auctions are the worst, ignore them. They like to sell your winnings by emailing you the invoice, then say you paid late. They keep your money, resell your win, and report you for being a late payment. The other one that does this are the Kentucky ones. There are some good ones, though. The Hibid site only takes Auction complaints, not the bidder. I left this site after too many losses and very rude Auctioneers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnv2018
HiBid R. – HiBid Rep

We appreciate your feedback, and we understand the importance of maintaining a fair and transparent marketplace. We want to assure you that your concerns are taken seriously.

We would like to hear more on the auctioneers in question and issue specifics. We highly encourage our bidders to contact our bidder support team at (844) 775-4774 if they encounter issues with auctioneers, such as misrepresentation or other unethical practices. Your input helps us investigate and address any concerns promptly.

Your feedback is crucial in shaping a better experience for all users.

Thumbnail of user davida2046
1 review
8 helpful votes
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May 15th, 2020

Recently bought a item for $80 which just happened to be one bid increment below my max bid...(?) I had previously asked auctioneer if it could be shipped and was told no problem. Then was billed $120+ for shipping from a UPS store, including $70 for packing supplies! The seller could have advised that the size and weight of the item made shipping impractical which wasn't apparent from the pictures. Auctioneer reversed the shipping charge and we agreed on a lower number.

In the future I plan to use a temporary Visa card from Walmart that can be loaded with approximately the amount of money I expect to spend. It will register as any other charge card and eliminate any chance of surprise charges or an overdraft.

Thumbnail of user angelao215
1 review
2 helpful votes
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August 8th, 2020

I love this site! Very convenient for my personal use and my business as well! I can set up my profile with my business then list my items in minutes but the best part is selling them within 90 seconds! Love the adrenaline rush when items start flying off of my market. Everything is US and security approved which takes a load off my shoulders. Basically my own Advertisement plus sales in a bundle. I liked it so much that I started bidding for personal use. Instead of waiting hours like other bid auctions it's done in minutes! I can auction anywhere with the slide of my finger! Thanks hotbid.com!

Thumbnail of user amandap330
1 review
5 helpful votes
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November 3rd, 2019

Its a great auction site. All auctions have swoop in buyers, its your job to watch your items. Know what you're bidding on's value. Be careful not to over pay, aalmost always a high buyers premium. So far I've bought many lots and very satisfied with my items. Watch on shipping, some auctions do not ship so you have to drive quite a long drive sometimes. But like i said returns for me have been profitable.

Thumbnail of user amyc2585
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Bidding could not be easier on HiBid, but, a couple of things to remember,
1. Auctioneers often do not provide clear photos or note things like smell, cracks, chips, and things like that. Prices often reflect this fact so be aware of it when you are bidding.
2. Make sure you read what the auctioneer requires for payment and pick up, they often do not respond to emails.
3. ITS FUN! We will be bidding a lot and hope to build a relationship with our local auctioneers.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Amy, thank you so much for your feedback! We appreciate your insights and are glad that you're enjoying the platform. We're glad you had a positive experience with us. If you ever need assistance in the future, feel free to reach out. Happy bidding!

Thumbnail of user deboraho1093
1 review
1 helpful vote
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April 20th, 2024
Verified purchase

Loved how auctions went off in sections n not at once

Reason I chose this business:

My moms estate was on there

Thumbnail of user angellaw17
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

This auction site helped me find local auctions, local land auctions and Internet auctions outside my area! Easy to use, mark your items and get notifications. Haven't had any timing issues or bidding issues. Getting registered to bid on individual auctions is easy and quick, even on day of auction.

Reason I chose this business:

To find new auctions

Thumbnail of user jeffn837
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Terrific venue to find treasures. Great platform and sellers. A+++. Hibid provides an easily understood and navigable site. Rules and expectations are clearly stated. Bidding is a breeze with the 'soft close' method. Sellers have, to my experience, been helpful and communicative. This site is growing! Many unique and interesting lots are up for auction every day.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you've had such a great experience on HiBid and that you've found some treasures on our platform. Thank you for choosing HiBid!

Thumbnail of user garyr350
1 review
13 helpful votes
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October 28th, 2019

Had high bid on an item right to the end of the auction, auction ended, looked like I won, then an update and my top bid was beaten by $10. Emailed the auctioneer no response. Have spent a lot with hibid, they will not get another dime of my money.

Thumbnail of user mariar1920
1 review
2 helpful votes
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November 9th, 2021

I realize that your auctioneers are paying you. Though we as the customer are what keep the auctioneers in business.
I have called HiBid 3 times to complain about 1 auctioneer that continued to send me bullying, harassing, and threatening texts. Then he went in the auctioneer notes and wrote crap that was not true.
And I stated, I never did business with this man.
To top it off, the customer service girl told me that this auctioneer has multiple complaints for fake sport cards. I once again need to go create a new profile, because of this psycho.
Each and every time I call, I get told "It will be forwarded to a manager and they will take care of it."
They never do.
This man (the auctioneer) should not be in business. And if you know that he is committing fraud, why are you letting him still participate on your platform?

Tip for consumers:
Look up your auctioneer before bidding.

Products used:
I have brought thousands of dollars from this website. Though you obviously pay no attention to the customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geoffh69
1 review
4 helpful votes
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April 25th, 2021

It is annoying to search for items and several of the purchases I made were broken. Descriptions of items did not mention damages to the items. Exercise equipment was broken as were two lights I purchased. I will not be using this auction house again.

Thumbnail of user timm1131
1 review
9 helpful votes
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January 13th, 2021

I recently purchased 3 Hummel thru Vann Land Auctions. I paid18%+7%tax. Then I paid$43 shipping. When they arrived they were poorly packaged. All were broken. I contacted them sent pics& waited 5 days. I then removed the fees from my credit card. Then they got in touch with me& I sent more pics& info. Now the are disputing the charges. I will not buy from Leslie Vann. He may be good with livestock, machinery, gravel& dirt but he's lousy with fine ql

Thumbnail of user kerryp202
1 review
0 helpful votes
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August 6th, 2021

Kyle the owner is completely unprofessional. Do not do business with this man. And this website is bull$#*!. So I have been signed up for a month. I ordered a few sports cards along with other items. I was at my day job, in meetings.
An auction ended last night for two baseball cards. I proceed to get a ton of nasty text messages from Kyle. I thought maybe it was an auto text. An auction was less than 12 hours old. The auctioneer went and blacklisted me and Kyle sent me all the screen shots. Then he tells me to learn how to pay my bills. Dude, you sell cards for a living and Im sure drive a 20 year old Honda and live with your mother. I do not need a bombardment of nasty texts because you didn't see my purchase history. Telling me that I have no money and how unprofessional I am?
I will be emailed HiBid with the load of screenshots that he sent me that were just nasty.
Business school, Kyle. Business School.

Tip for consumers:
UNPROFESSIONAL

Service
Value
Shipping
Returns
Thumbnail of user thomasr2108
2 reviews
0 helpful votes
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May 16th, 2023
Verified purchase

There is a wide variety of items to bid on and it's easy to bid. There is usually an auction within driving distance most weeks. Always interesting. Sometimes early bids hold all week and buy the item. Sometimes bid change rapidly in the last few minutes. Never the same.

Reason I chose this business:

Haven't been disappointed yet. When I pickup items that I successfully bid on, they are exactly as represented.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

That's great to hear! We're glad you're enjoying the wide variety of items available for bidding on HiBid by our network of auctioneers. We strive to make the bidding process easy and convenient for our users. Thanks for your support and happy bidding!

Thumbnail of user susans6310
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

I love being able to work with HiBid thru our local auctioneer Wiens Auction in Wellington, KS on items around here.

And at the same time I love the idea of having one sign in and one payment method for auctions in other locations...It works super for us. Great planning on how this work. It is ultra convenient and safe.
Thans
Thanks

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Susan, we appreciate your fantastic feedback! We're thrilled to provide you with a seamless experience through local auctioneers. If you ever have more feedback or need assistance, feel free to reach out. Happy bidding!

Thumbnail of user jw1123
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Frequently when I register for an auction. Even though I state that my purchases will be tax exempt and I list my resale certificate number in my notes to the auctioneer. Along with a note that I will send a copy of my resale certificate. Then I reply to my registration email with a copy of my resale certificate. My invoice will be charged sales tax more than half of the time. Then I have to go through the process of getting taxes refunded or worse some auction companies insist on giving me a credit towards future purchases. Then they make the same error again. This problem is becoming more frequent.

Was told that you were a clearing house for auction companies and it was not your problem.

* HiBid attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for bringing this issue to our attention, and we apologize for any inconvenience you have experienced. We understand that accurate tax exemption is important for your purchases, and we strive to work with auctioneers on a seamless experience for all our users.

We encourage you to continue providing your resale certificate number via the commetns and directly to the auctioneer upon registration. We understand that it can be frustrating when inconsistencies arise due to the lack of familiarity or understanding of tax exemption procedures. Ensuring that auctioneers are knowledgeable about tax exemption requirements and procedures is important to us. We will take your feedback into consideration and strive to improve communication and education regarding tax exemption for our auctioneers.

We take this matter seriously, and we will investigate and address the issue with our auction companies to ensure proper handling of tax exemption requests. We value your feedback and are committed to improving our processes to avoid such errors in the future. If you have any further questions or concerns, please feel free to reach out to our customer support team, who will be happy to assist you. Thank you for your patience and understanding as we work to resolve this issue.

Thumbnail of user wendyt209
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

I normally buy vintage and retro items from downsizing and estate sales. I haven't had great luck buying from "shelf pulls and misguided freight" auctions due to items not working or missing pieces so I stick with the ones I know. I love the 403 Auction team the best. I have been using HiBid more than my "normal" sites lately.

Reason I chose this business:

Something different.
Only authorized sellers are allowed to hist auctions

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

We're thrilled to hear that you enjoy the variety of auctions on HiBid, Wendy! We strive to offer a wide range of options for our users. If you ever have any questions or need assistance, feel free to reach out. Happy bidding!

Thumbnail of user kristyc79
1 review
6 helpful votes
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July 19th, 2020

Haven't had any problems.
Wow, checking out the reviews here I felt the need to post my actual review. So far I haven't had any problem with any auction houses I've paid from, and some of them are not close by. I'm just careful when I shop. The honesty is no different then purchasing on eBay or other auction websites. There will be dishonest people, but 90% of the people are not dishonest and are trying their best.

Most of them are upfront if shipping is available. And if it's not, go check the shipping and pick up policies before you bid on some thing. I have done that multiple times and then not been able to bid on something. It's called common sense. I look as closely as I can at the pictures, before bidding. Sometimes even that doesn't work out right for me. I've bought mistakes, overpaid when I shouldn't have, and most of those problems are my fault not the auction house and not the website.

Tip for consumers:
This website is not the company you’re buying from. There are hundreds of auction house is using the website. And if you were upset at paying a buyers premium, I suggest that you never go to a live auction where are you have to do the exact same thing.

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

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