• HiBid

HiBid

Write a Review

Overview

HiBid has a rating of 4.1 stars from 2,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 3rd among Auction sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.2%
Positive
1,062
Neutral
143
Negative
188

Instant Feedback

3,078 reviews

151
See all photos
How would you rate HiBid?
Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,167)

Rating

Timeframe

Other

Reviews that mention popular keywords

auction houses (139) bidding process (63) time bidding (45) max bid (36) auction company (48) credit card (46) customer service (44)
Thumbnail of user lillianm270
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

A one stop bidding platform with so many choices. Whatever you need can usually be found and the website is so user friendly! I have recommended this site to many others who also enjoy the auction access. No one, I know, has not been disappointed. I thoroughly enjoy my auction nights and will continue to use HiBid.

Reason I chose this business:

I chose HiBid for the number of auctions available on the site. I seem to find whatever I’m looking for or want on one of them. I like the simplicity and ease of use of the program.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you so much for your enthusiastic support, Lillian! We're delighted to hear that you love using our platform and that you've shared the auction excitement with others. We're committed to providing a user-friendly experience and a wide range of choices for our users. Your recommendation means a lot to us, and we look forward to continuing to serve you and your friends for many more enjoyable auction nights!

Thumbnail of user ninab435
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

As a new bidder, I am enjoying this new hobby! I won one & lost several but all in all it was a great experience. I was thrilled to see the automatic shipping on my item. I was concerned about how I would do that. Thank you to a fine auction house.

Reason I chose this business:

A friend introduced me to it. I didn’t realize there was on-line bidding. I love it.

Thumbnail of user armellel3
1 review
1 helpful vote
  • Send Message
February 28th, 2023
Verified purchase

This company is a bunch of rip offs
Mist of the time i have missing item and not getting a refund.there customer service sucks.the last items i purchased i have not received a refund and i cant get a hold of anyone.
Do not buy from these croaks.

Thumbnail of user lawrencec809
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

This seller often has multiple quantities with condition ranging from Rough - Good - Excellent. The photos of the actual item does not provide enough detail to show why one is Rough, another is Good and almost identical one is Excellent. I would prefer more detail or explanation as to why the difference between identical items being sold. Thanks! I

Reason I chose this business:

Easy to find multiple sales and like the format

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Lawrence, thank you for taking the time to share your thoughts and feedback. We appreciate your review and value your perspective as it helps us improve our services. We understand your concerns regarding the varying conditions of the items we offer, and we apologize if the photos provided did not sufficiently clarify the differences between the rough, good, and excellent conditions. We strive to provide accurate representations of our products to ensure customer satisfaction. If you have any further suggestions or specific details you would like us to include in our listings, please don't hesitate to reach out to us directly. We are always here to assist you and make your shopping experience as pleasant as possible. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

Thumbnail of user destinyr48
1 review
2 helpful votes
  • Send Message
August 20th, 2021

First of all I cannot say enough positive things about cincyauctions auctioneers they are extremely helpful and do a great professional job.
However, the Johnson auctioneers are rude and nasty. I missed my pickup date (my first time around winning auctions from them) and I tried to make other arrangements lol they basically were so rude about it. I will cut my losses!
Just be careful and watch which auctioneers are doing the auctions as they have several
I do NOT recommend Johnson auctions (you may be very sorry)
Highly recommend cincyauctions kudos to them I will purchase Everytime. Even when I missed my pickup date they worked with me!
Cincyauctions all the way!

Thumbnail of user michaelc9089
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

I didn't utilize any user aids that may be available, so it's pretty intuitive. The one feature I missed was when there were multiple items offered on an "each" basis. I bid thinking it wss the whole lot! I definitely won that one. But that was probably cause I was bidding well after midnight! The scope of the offerings is amazing.

Reason I chose this business:

I was seeking an alternative avenue for my items of interest beyond my local market.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Michael! We're glad your first experience with HiBid went well. We appreciate your feedback. If you ever need assistance, please reach out. Happy bidding, and we appreciate your support!

Thumbnail of user angellah23
1 review
0 helpful votes
  • Send Message
December 3rd, 2023
Verified purchase

After logging in I found the auction and items I wanted to bid on. I placed my bid and edited till the auction ended to see if I won. Yeah, I got both items I was interested in, now I just have to go pick them up!

Reason I chose this business:

Hibid is the platform a local suction company uses now that they have gone to mainly online auctions versus in person auctions.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Fantastic to hear, Angella! We're thrilled you found the bidding process easy and straightforward. Congratulations on winning both items! If you ever have more auctions on your radar or any questions, feel free to reach out. Happy bidding

Thumbnail of user timothys1656
1 review
0 helpful votes
  • Send Message
September 11th, 2023
Verified purchase

HiBid provides access to a variety of auction houses. Bidding through HiBid simplifies the registration, bidding, payment, and shipping. It is definitely one of my go-to sites for those hard-to-find items.

Reason I chose this business:

Friendly and streamlined process.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Timothy! We're delighted to be your go-to site for unique finds. If you ever have more feedback or need assistance, feel free to reach out. Happy hunting!

Thumbnail of user cherylc1842
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Bid on state surplus and easy to increase bid when needed or to let the item go. Also love the watch and note feature of app. Only issue was trying to find how I could go in and reduce my maximum amount to bid.

Thumbnail of user lyns150
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

Registration and bidding were easy. I liked that the site remembered me so I didn't have to log in over and over. One thing that would be better are text alerts to notify us when we are outbid. My emails were delayed and I missed out on an item that I really wanted.

Very helpful with shipping only the items that I wanted from one of the lots, which will save me a lot of money.

Service
Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for your review! We're thrilled to hear that you found our platform user-friendly and had a smooth experience with registration and bidding. We strive to make the process as easy and straightforward as possible for our users. Stay tuned for incoming SMS updates. If you have any further questions or need assistance, please don't hesitate to reach out. Happy bidding and thank you for choosing our platform!

Thumbnail of user philn130
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

We liked all the pictures and clear descriptions of the the difference lots we bid on. The app does a great job of keeping you up to date, even during the closing bids.
The only negative input we have was not knowing the exact pickup location and having our invoice until 9am in the morning, which was only 3 hours before we could go and pick up our items.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Phil, for your 5-star review and your valuable feedback! We're pleased to know that you found our pictures and item descriptions helpful, and that the app kept you well-informed throughout the bidding process.

In terms of the pickup location and timing, we apologize for any inconvenience you experienced. Regarding pickup, it's always advisable to communicate with the auctioneer as soon as you win a lot. We recommend reaching out to them immediately after winning to coordinate the pickup details. Your feedback is valuable, and we're continuously working to improve your experience. Thank you for choosing us, and we look forward to serving you again!

Thumbnail of user jodyh266
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

I've been bidding for a while now and have always been treated well when picking up my order. 345 folks were great today even when I didn't get a scheduled time. They accommodated me and I was able to get in and get out quickly

Reason I chose this business:

Good auctions

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Jody! Thank you for your review! We greatly appreciate your feedback and are thrilled to hear about your positive experiences when picking up your orders. At HiBid, we strive to provide exceptional customer service and ensure that our users have a smooth and convenient pickup process. Happy Bidding!

Thumbnail of user ericr976
1 review
1 helpful vote
  • Send Message
August 7th, 2021

I won and paid for an item. The item was damaged and not as described. I contacted Encore and we decided a partial refund would be acceptable. I have never received the refund and am now being ignored by Encore.

Tip for consumers:
Do not trust this auction company

Products used:
auction

Service
Value
Returns
Quality
Thumbnail of user antond39
1 review
2 helpful votes
  • Send Message
March 27th, 2022

Won an item on auction, 6 weeks later had still not received it, even after numerous e-mails and phone calls. Had to report as fraud to the credit card company and registered a complaint with the BBB complaint no *******

Thumbnail of user jayr802
1 review
13 helpful votes
  • Send Message
July 6th, 2022

Hibid is full of scammers. The company itself does not care about the buyer. No Guarantees. I have been told they ever let the seller know who the high bidder is, NO GOOD. I was locked out of bidding on two occasions. When I sent my complaint to Hibid with the Error Message that I received, all they said was your fine on our end. Yet to date I can not increase a bid on ny item. Scam Scam Scam!

Tip for consumers:
Use Ebay instead

Products used:
can't buy a product they won't let you bid

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamc1361
1 review
1 helpful vote
  • Send Message
July 3rd, 2023
Verified purchase

Easy peasy lemon squeezy it was! I just contacted the house I wanted items from by either phone or email, to see about shipping to Canada or to have my parcels sent to US address as my daughter in law lives there! They said no problem! All of them! Also told me that easier and CHEAPER to mail to address in the USA! Customs charges and taxes will eat your money up fast having items shipped from the US! All was great as everyone was prompt with both any replies and invoices!

Thumbnail of user lindaw3981
1 review
1 helpful vote
  • Send Message
April 8th, 2024
Verified purchase

Everything I bought was in new condition and Joanne was very helpful to us. She's a great employee

Reason I chose this business:

Great values

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Linda, for your wonderful review! We're thrilled to hear that you received great service and that your items were in new condition. Providing value and excellent customer service is our priority, and we're grateful for your appreciation - Happy bidding!

Thumbnail of user conniej504
1 review
0 helpful votes
  • Send Message
October 19th, 2023
Verified purchase

I was trying to buy a car but I could not see what the person had bid. It kept telling that I had been outbid after about 10 attempts. If there was a way to see the high bid when someone bids would be great.

Reason I chose this business:

Very pleased with the site so far. No major complaints.

Thumbnail of user darrenb630
2 reviews
0 helpful votes
  • Send Message
October 3rd, 2023
Verified purchase

This and most of my other experiences have been great. Ladage auctions as well as most others have been great. Saying that, I've had 3 bad dealings with ogle auctions, as in paying and never receiving my items, only to watch them listed again. Repeated email and texts, phone messages left with no response. I don't bid in ogle auctions anymore. Unlike all of the others, they're very disreputable.

Reason I chose this business:

They represent my favorite auction companies.

Thumbnail of user joannen244
1 review
1 helpful vote
  • Send Message
April 19th, 2024
Verified purchase

During bidding there were at least 3 lost connectivity and resets.

Reason I chose this business:

Has auctions that I am interested in.

Thumbnail of user kimberlye1037
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Typical auction ends at 7pm open bids for an hour and you cant get bid in because their server keeps loading. Would have bid again on 3 items but couldnt get to bid again kept reloading. Has happened on other sites, well heres another one. Dont get to secure in your winning. Reloading reloading

Reason I chose this business:

Liked a couch and some antiques

* HiBid attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Kimberly,

Thank you for reaching out! We understand your frustration, rest assured that live bidding experiences on our platform are out top priority. We do not have other reports of this specific issue. We have reached out via a private message to better assist you in troubleshooting this. We look forward to hearing from you.

Thanks,

The HiBid Team

Thumbnail of user jessem801
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

I've never used an online auction and have only been to one in-person auction before. Pretty simple to understand and follow. I won about half of the items I bid on and feel good about my first experience.

Reason I chose this business:

I saw the name in a machinist forum and looked into the site.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for sharing your experience! We're thrilled to hear that your first online auction experience went well and that you found the platform simple to understand and follow. Congratulations on your successful bids! If you ever have any questions or need assistance in the future, feel free to reach out. Happy bidding!

Thumbnail of user mikeb2788
1 review
0 helpful votes
  • Send Message
July 31st, 2022

Auctioneers control all, even before auction starts they can hold your bid or cancel it. Just say you want to bid and they got a buddy wants it, means you got no chance and if you ask Questions or complain they band you from all there auctions ( too much control should be monitored) i had won 3 bids and paid right way and paid shipping rt after bid. I bid this certain auction and they left my bid on pending? Stayed like that for a while so ask to have bid cancelled. They said I had to be checked out ( what the hell) hi-bid already did that and they had my credit card. So i ask to cancel my bid on that item lol so they band me shady sight want go back deleted my info

Thumbnail of user lisaf1449
2 reviews
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase

I love that all of the auctions are in one place and that I can sort them by location. But the best feature is that after I look at an item in detail and hit the back button it goes right back to where I was at on the previous page!

Reason I chose this business:

Because my local auction houses use HiBid!

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Lisa, thank you for your feedback! We're delighted to hear that you appreciate the convenience of having all the auctions in one place and the ability to sort them by location. We understand the importance of a smooth user experience, and we're glad to hear that you find our site's functionality helpful. If you have any more suggestions or comments to improve your experience further, please feel free to share. We're here to make your time on HiBid as enjoyable as possible. Happy bidding!

Thumbnail of user theonem1
2 reviews
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

I like this... I'll be making more bids in the future... this is a way of securing my futur and kids when I have some... I've been in the collecting business for many years so I know what to look for and what I need to be looking for... I would say not all real collectors are free as much as I m so many don't have the time to look at all this... I'm sure there are different ways of getting in auctions but I'm not rich and this is a pretty simple way of bidding on items without having to be there...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

How do I know I can trust these reviews about HiBid?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HiBid?