• HiBid

HiBid

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Overview

HiBid has a rating of 4.1 stars from 2,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 3rd among Auction sites.

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Positive reviews (last 12 months): 76.2%
Positive
1,062
Neutral
143
Negative
188

Instant Feedback

3,078 reviews

151
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How would you rate HiBid?
Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,167)

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Reviews that mention popular keywords

auction houses (139) bidding process (63) time bidding (45) max bid (36) auction company (48) credit card (46) customer service (44)
Thumbnail of user pay8
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

I plan to stick with HiBid due to its straightforward and convenient access, making the bidding process hassle-free for me. The seamless and uncomplicated access HiBid offers makes the bidding process enjoyable for users—an unmistakable indicator of a reliable and convenient platform. If your positive experiences persist, it seems like an excellent fit for your needs.

Thumbnail of user timothyh1287
2 reviews
0 helpful votes
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June 26th, 2023
Verified purchase

There is nothing wrong with this site. Sure there are glitches every so often but the sheer volume of this site and the ease at which a good running computer can navigate and bid, there are no complaints from me.

Reason I chose this business:

Referred by a family member

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Timothy! Thank you for your review and your positive feedback! We appreciate your understanding regarding occasional glitches that may occur on our site. We strive to provide a seamless and user-friendly experience, and we're glad to hear that you find our platform easy to navigate and bid on. If you ever encounter any specific glitches or have suggestions on how we can further improve our site, please don't hesitate to reach out to our customer support team. Happy Bidding!

Thumbnail of user roberts9477
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Access was simple although, I have to use Firefox in order to login. I get captcha errors when using Chrome for some reason. Bidding is simple and straight forward and terms and conditions are clearly laid out.

I especially like the past /current bids and watchlists views for tracking lots that I've won...sometimes I get carried away and forget what I've bid on or won :)

Reason I chose this business:

Simple to use and straightforward bidding process.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Robert, thank you for sharing your experience with us! We're thrilled to know you find the bidding process straightforward and our platform easy to navigate. We appreciate your feedback, and we're here to assist you if you ever have any questions or need help with anything. Happy bidding!

Thumbnail of user paulat221
1 review
4 helpful votes
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February 7th, 2021

This site illegally sold my families personal belongings and Pack rat made a lot of empty promises, when they breached their contract and gave us further details because they knew they messed up and realised they could not sell it because they knew what was in there. My identity was also stolen and I cannot legally prove who I am because My social and other personal information Identifying who I am, was in there. Down to our entire house, I contacted my states legislatures, DC and police in AZ, they have been more helpful than this company and Packrat. Do not buy from this company with out 100 percent knowing if anything is stolen and personal Identification cards and/ or identifying who you are. Not only that I am haven complete strangers use my identification online without my permission impersonating me and my family.

Tip for consumers:
Be careful you do not get scammed and have ID theft like what happened to me. It is a nightmare and do not get your hopes up in case you cannot get your personal sensitive information back or family photo's of kids and some one put you and your family online trying. There is laws against against these things and do not be afraid to get the law involved if pact rat tells you to contact their legal department. Legal department does not do anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissab3098
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Live auction runs slow on the cell phone, so hard to keep up with bidding. Need to be on a computer for faster updates as everytime there is a ping sound it starts over on the upload/refresh. Cannot see anything on the cell phone other than your bids or watch lists.

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Melissa! Thank you for your review and for sharing your feedback with us. We appreciate your honesty and understanding your experience with our live auction platform on a cell phone. We apologize for any inconvenience you may have faced due to the slower updates during bidding. We understand that a smooth and efficient bidding process is crucial for an enjoyable auction experience. While our platform is designed to be mobile-friendly, we acknowledge that certain features, such as real-time updates, may perform better on a computer due to varying network speeds and device capabilities. Please know that we take your feedback seriously, and we will work diligently to address this issue and provide a smoother bidding experience on cell phones in the future. If you have any further suggestions or questions, please feel free to reach out to our customer support team at (844) 775-4774.

Thumbnail of user jonc648
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

So easy to use this site. From seeking auctions near you or seeking a particular item that you "just can't live without", Hibid will have it. Or just go to Auctions Ending Soon and try your luck and find items you did not even know you needed yet.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Thank you for your fantastic review Jon! Whether you're looking for something specific or enjoying the excitement of browsing through auctions ending soon, we strive to provide a seamless and enjoyable experience for our users. We appreciate your support and hope you continue to find amazing items on HiBid!

Thumbnail of user mattheww1181
2 reviews
8 helpful votes
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September 5th, 2022

Shill bidders are phantom bidders that advance the sale price on behalf of the seller. I placed absentee bids on several lots. The lots I lost I was outbid by legitimate bidders with user IDs. The lots I won the bidding was run up by an unidentified "Floor Bidder" with no user ID. Then the 'Floor Bidder" drops out when the price hits my maximum high bid. This is all visible in the bidding history of each lot.
This scam cost me hundreds of dollars extra on 3 lots. HiBid will do nothing about it. They don't even make contact information available for customer service.
1. Don't buy on HiBid
2. Don't place absentee bids on online auctions

Thumbnail of user davids10816
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

As someone who hasn't had a lot of experience with Auctions, I thought the type of bidding and keeping up with the auction, especially been putting in a maximum bid, etc. was very easy to accomplish and help me to win several lots along the way, and in both of the times that I've used it so I think HiBid online is a great place to keep an eye on the things you want.

Reason I chose this business:

Recommended from YouTube resellers.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, David! We're delighted to hear that HiBid has made your auction experience easy and successful. If you ever have more lots to win or questions along the way, feel free to reach out. We're here to help you find the items you want. Happy bidding!

Thumbnail of user davids5908
3 reviews
13 helpful votes
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September 17th, 2023

Hibid doesn't care if you get ripped off by an auction company. They won't even respond to complaints. I've been ripped off on shipping charges multiple times. $138 to ship a $10 purchase. It should not have been over $40 tops. I am still waiting on one auction company to ship an item I paid for two weeks ago. They respond that it takes them 2 to 4 weeks to ship items. Ridiculous! If Hibid doesn't care about their users, only about their fees.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

We are sorry to hear about your negative experience. We take all feedback seriously and strive to provide a positive experience for our users. We apologize for any inconvenience you've faced with shipping charges and delays with specific auctioneers. Please know that we value your concerns. If you have specific issues with auction companies, we recommend reaching out to our bidder support team at (844) 775-4774 to submit a complaint.

Thumbnail of user chrisg2327
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

I have participated in several online auctions through HiBid. Nothing could be easier! Simply register and you are good to go. Win auctions from the comfort of your living room! I have added to my collections of carnival glass, pottery, artwork, furniture. Whatever you are interested in, you can find it on HiBid.

Reason I chose this business:

There are always HiBid auctions going on within easy driving distance from my home in north Louisiana, which enables me to pick up the items I win in person, rather than having to pay shipping charges and risk damages.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for the 5-star review, Chris! We're thrilled to hear that you've found HiBid a convenient way to discover treasures online. It's wonderful that you've been able to expand your collections through our platform. We're glad to offer auctions that align with your interests. Also, it's great that our local options work well for you in north Louisiana. If you ever have more treasures to find or questions to ask, please feel free to reach out. We're here to ensure your experiences remain rewarding and convenient!

Thumbnail of user randyh480
2 reviews
3 helpful votes
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August 24th, 2021

I have done business on Hibid for several years and generally been very happy. Aussies Auctions now Morrison Auctions changed that when they sold me counterfeit coins and would not issue a refund. It is in clear violation of Hibids seller terms, but Hibid won't enforce that.

Thumbnail of user terryj850
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Everything worked perfectly during the auction, the only hiccup I witnessed was the refresh didn't happen a few times as it stated. Otherwise it was a very good experience for me. I recommend friends to here all the time.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for your positive feedback and for recommending us to your friends, Terry! We appreciate your support. We'll continue working on improving the refresh function to ensure a seamless experience in the future. If you ever encounter any issues, please don't hesitate to reach out. We're here to help!

Thumbnail of user pawank88
1 review
1 helpful vote
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October 31st, 2023
Verified purchase

I purchased a tv through auction mongers in richmond hill ontario. They described tv as minor face on screen but when i got delivery of tv it has crack on tv and constantly swtiching on n off and body is loosen up from bottom and broken bottom right corner. I have spent 519$ including and they are not refunding my amount. Please help me to get justice as i saved this money from months as i am not doing any job right now

I purchased a tv through auction mongers in richmond hill ontario. They described tv as minor face on screen but when i got delivery of tv it has crack on tv and constantly swtiching on n off and body is loosen up from bottom and broken bottom right corner. I have spent 519$ including and they are not refunding my amount. Please help me to get justice as i saved this money from months as i am not doing any job right now. In previous auctions as well they sent a missing item as well. When i sent them email about that they didn’t respond back.

Service
Thumbnail of user kylak25
1 review
6 helpful votes
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June 15th, 2023

Fees have doubled twice, and this company gets worse and worse. It took two years for them to correct issues related to mobile optimization. They do not ask auctioneers for feedback and then make random changes. So much fraud from Hibid clients that we don't even want our sales posted. They had a ransomware attack that shut our business down for two weeks. Try to get a response for them when there is a problem– they move slow as snails. We could save tens of thousands a year with another provider and will be leaving soon.

Products used:
Bidding platform services

Service
Thumbnail of user anthonye759
1 review
13 helpful votes
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March 16th, 2022

My son made a purchase through HiBids auction. He won the bid, they took his money same day. The item never showed up. Tried contacting HiBids and was given a number to call for the auction. No answer after calling several times a day with many messages. Called BiBids and was told there is nothing they can do about it. If you're feeling lucky give them a shot. Or buy a lotto ticket.

Tip for consumers:
That there is no way to know if you will get your item

Products used:
Cards, But received nothing

Service
Thumbnail of user ak350
1 review
5 helpful votes
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July 24th, 2022

Bid on several items, won 2. Went to pick my merchandise up and the lady running the thing was EXTREMELY RUDE! She needs another line of work where she doesn't have to deal with people at all. The items I bought were not described properly and one of my items doesn't work! I lost on this deal! No more online auctions…. If I can't feel it, see it and test it before buying, I don't want it. I threw away money on top of the lady being one of the RUDEST people I've ever encountered!

Products used:
None yet

Service
Value
Returns
Quality
Thumbnail of user leslien460
1 review
1 helpful vote
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February 6th, 2024

During an auction by A.J.C.A LLC out of Corbin Kentucky on January 17 I placed a winning bid for 50 g of.999 gold. They were several lots of this same item. I was watching the bidding, live and when the window closed, I was awarded the win. I did not receive any notification from HiBid or AJCA about an invoice for shipping. I do have a screenshot of my winning bid. It was lot 100 a. I participated in another auction by another group a few days later and won bids there and was notified almost immediately about my win. When I reached out to HiBid today to inquire about an invoice or shipping they denied that I had ever bid and then they went on to say that no one won that lot. That is insane. There was lots of bidding on gold bullion. It does not make any sense for them to say that no one won that lot. I provided them with a picture of my screenshot and my account name. Fortunately, nothing has been deducted from my bank account. I do think they should honor that pricing and provide me with what I bid on and won.

Thumbnail of user robbm11
1 review
4 helpful votes
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August 24th, 2020

Have made several purchases through HiBid and have multiple issues.
Recently purchased a Remington 700 and now the guy won't answer to get the rifle shipped. Won't return any phone calls.

A few months back, I purchased some baseball cards that the seller said were real but are fakes!
Auction company says they are waiting for the co-signer to return their call - 3 weeks later, I have heard nothing and they are now not answering my calls!

Bought an air-fryer and it never came.
Canceled the payment via card.

Seems they don't do their research on the auction companies under their umbrella or they just don't care.

Stay away - far far away!

Thumbnail of user jacks1935
1 review
0 helpful votes
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January 29th, 2023

This auction will charge your high bid at the end of the auction regardless of the ending bid. They are here to purposely ring up the bidders on every item as much as possible. Never, ever use this site, it's a scam.

Tip for consumers:
This place is a scam.

Products used:
Auction items

Service
Value
Shipping
Returns
Quality
Thumbnail of user byronr78
1 review
1 helpful vote
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July 2nd, 2022

I don't understand the bad reviews. I've always had great service and I've always got items I've won. I have NEVER not gotten an item. I'm speaking from experience. I probably have 40-50 items in my house. Latest item a Breitling watch, half the price of what its worth (yes, it is authentic!). Shipping can be high sometimes but that isn't a hibid issue. Another thing, bids ALWAYS goes up during the final minutes. It's the nature of the game. Every auction is like this. Decide what you will pay and stick with it. Some you win and some you won't. That's how auction are. There will always be another auctions, if you don't get it this time - maybe you will next.

Service
Value
Shipping
Quality
Thumbnail of user brucem1377
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

I was looking for discounts and stumbled along Hi bid so as long as the consumers can at least have a chance at buying at a lower price I think it's a winner.

It went smoothly so far.

Reason I chose this business:

I was looking for discounts and stumbled along Hi bid so as long as the consumers can at least have a chance at buying at a lower price I think it's a winner.

Service
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Bruce, for sharing your experience with us! We're thrilled to hear that you found our platform enjoyable and smooth to use. Providing opportunities for consumers to find great deals is what we're all about, and we're delighted that you see us as a winner in that regard. If you ever need anything or have any feedback to share, feel free to reach out. Happy bidding!

Thumbnail of user amyk1608
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

The only complaint I have with the HiBid process is actually trying to view the pictures within the listing. It is difficult to open and/or scroll through the pictures and it seems like half the time, the buttons for doing so, do not work or you have to select them several times before they will. This has been the case on every auction I have bid on and makes it very time consuming and frustrating.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

Hi Amy, thank you for your feedback! We apologize for any difficulty you experienced in viewing the pictures and the responsiveness of the buttons. Providing a smooth and user-friendly browsing experience is important to us, and we apologize for any frustration caused. We'll take note of your feedback and work on improving the image viewing and button responsiveness to enhance your overall experience. If you have any further suggestions or if there's anything else we can do to improve, please let us know. We value your support and will strive to make your future interactions on HiBid more efficient and enjoyable. Thank you again for your feedback!

Thumbnail of user romang99
1 review
1 helpful vote
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March 26th, 2022

HiBid has a major problem intrinsic in their policy and protocol models in dealing with issues which arise between bidder and auction house. The first problem are the reps who answer the phone for help. They are not competent and appear to be just employed for talking head purposes. They offer no real help. If a bidder has a legitimate issue with a auction house you are out of luck as to reaching a solution on a equitable plain. The software also does not allow a bidder to cancel a bid - in case you may change your mind a couple of days before the auction takes place, which happens! In cases such as that. The Auction House will tell you to your face - to bad! Trust it happened to me. There are many other problems with this HiBid model. I will advise you - bidder be ware of this platform and go place your bids on other platforms!

Tip for consumers:
NA

Products used:
NA

Service
Value
Shipping
Quality
Thumbnail of user rebeccaf1385
1 review
1 helpful vote
  • Send Message
April 16th, 2024
Verified purchase

Very nice, helpful people! Thank you! Would buy from again.

Reason I chose this business:

Items I thought I wanted.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Rebecca, for your kind words and positive review! We're delighted to hear that you found our team helpful and had an easy sales experience on mobile. We appreciate your support and look forward to assisting you again in the future with any items you may need. Happy Bidding!

Thumbnail of user tukfrump20
1 review
0 helpful votes
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February 1st, 2024

Well, I do understand that the site cannot be aware of all of the auction companies which scam customers on their platform, HIBID allows companies that they know are misrepresenting inventory and/or using shipping schemes to rip off customers, such as WEISS LAKE AUCTIONS LLC, and AUSTIN YORK LLC, which has several auctions a month. There is a reason they do not allow you to review individual auction houses. You can see in the photos the rugs I received. They had been sprayed with malodorous dye/paint, which transferred to my hand when I touched them.

Tip for consumers:
This is the site that encourages scammers, who are never removed even after reported.

Products used:
Unusable and toxic dye sprayed on rugs.

* HiBid attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Sally, we've contacted you via private message to address these concerns, we look forward to assisting you with this matter. Thanks, The HiBid Team.

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

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