• HiBid

HiBid

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Overview

HiBid has a rating of 4.1 stars from 2,167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 3rd among Auction sites.

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Positive reviews (last 12 months): 76.2%
Positive
1,062
Neutral
143
Negative
188

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3,078 reviews

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How would you rate HiBid?
Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,167)

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Reviews that mention popular keywords

auction houses (139) bidding process (63) time bidding (45) max bid (36) auction company (48) credit card (46) customer service (44)
Thumbnail of user jayw1028
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Easy to search and bid. I like that each auction can customize their auction. I also like that each auction has clear shipping/no shipping policies and terms that I can check before bidding.

Reason I chose this business:

I chose HiBid when I went to an auction in person and then found out they also had internet bidding on HiBid. That allowed me to greatly expand the auctions I could view and bid on. I am also considering whether to have an auction myself on HiBid.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Jay, we truly appreciate your loyalty and positive feedback! It's fantastic to hear that you've had a very good experience using HiBid over the years. If you ever have suggestions or specific aspects you enjoy, feel free to share. Happy bidding, and thank you for being part of the HiBid community!

Thumbnail of user brianm4054
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Much easier to bid from home, Then Standing around at a live Onsite Auction. Don't waste the time of Driving there, spending 3 to 4 hours and then coming home with nothing.

Reason I chose this business:

I know the Auctioneers That use it.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Brian, we're so pleased that our platform is beneficial to you! Thank you for the 5-star review! We're glad you had a positive experience with us. If you ever need assistance in the future, feel free to reach out. Happy bidding!

Thumbnail of user richardy707
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Extension was only one min which made it difficult to keep up with Mutiple items closing at the same time. I was unable to get rebids in fast enough on several items.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Hi Richard, we appreciate your feedback regarding the extension time. Thank you for participating in the Gavin Auction!

Thumbnail of user johnd6026
1 review
4 helpful votes
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January 18th, 2022

I joined HiBid a few months ago and started bidding on a few items. The first couple items I won were ok transactions albeit with high shipping fees. Then the real fun began. I had a couple winning bids where the auctioneer immediately charged my credit card but then didn't answer my emails about setting up shipping and this went on for weeks with me chasing them down trying to get items shipped. One auctioneer kept my money and then conveniently disappeared from HiBid with no way to contact them. Another auctioneer sent me a shipping invoice for an item which I immediately paid in full. Then the auctioneer came back two days later and told me I owed MORE because he had miscalculated the shipping cost. I told them this was unfair, so next thing you know he left a negative feedback that put my feedback score in the red and blocked me from bidding on anything else until I paid the extra shipping.

I will say that there are a few honest auction houses using this site. These auction houses send timely emails, use fair shipping practices, respond right away to questions, and leave positive feedback. But there are way too many bad apples that are allowed to do whatever they want on this site. I currently keep a big spreadsheet of auctioneers that are good to work with and ones to avoid. The ones to avoid are marked in red, and let me tell you my spreadsheet shows a lot of red.

Bid at your own risk. You've been warned!

Thumbnail of user joec1600
1 review
0 helpful votes
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November 27th, 2021

Currently have a bid on a diamond ring with a max bid just like magic 1 bid below mine now I'm currently winning with my max bid. Went through whole auction the same bidder on multiple items same thing happening same date and same time. This is a shill bidding sight( AVOID AT ALL COST) APPARENTLY THEY Don't CARE.

Thumbnail of user allans319
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Awesome as always only thing that could get better is more pictures of items. But that could be more on the hands of the auction company putting on sale.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Allan! We appreciate your positive feedback. Your input helps us enhance the user experience. Happy bidding!

Thumbnail of user josephm589
2 reviews
21 helpful votes
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January 24th, 2019

I have acquired many things off HiBid. I recently experienced an auctioneer who lacks ethics and honesty. For example listing a poly resin candelabra as solid brass. Had I not viewed the piece, which I bid on, I would have not known until it was time to pick the piece up. They also were listing picture frames as gilt, but were only gold painted. After bringing this to the auctioneer's attention she did change one item mid auction but refused to correctly describe the others. This is misleading and unethical - misrepresentation. I will write the auction association and file a complaint. The HiBid website should have a rating system so buyers, who keep this auction site alive, should be able to rate the auctioneers to keep them honest. It is the auctioneers responsibility to present pieces accurately, not guess their properties or qualities. Buyers should not have to view the pieces in person as most are out of town. If EBay did this they would be out of business. The model HiBid is using allows unethical auctioneers to take advantage of buyers. I'm now very wary of buying from HiBid.

Thumbnail of user johnv2018
HiBid R. – HiBid Rep

We appreciate your feedback, and we understand the importance of maintaining a fair and transparent marketplace. We want to assure you that your concerns are taken seriously, and we are actively working on improvements. We appreciate your patience.

In the meantime, we highly encourage users to contact our bidder support team at (844) 775-4774 if they encounter issues with auctioneers, such as misrepresentation or other unethical practices. Your input helps us investigate and address any concerns promptly.

We apologize for any inconvenience you've experienced and appreciate your continued participation in the HiBid community. Your feedback is crucial in shaping a better experience for all users.

Thumbnail of user gregk726
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Very easy online biding site to use. Enjoyable exprience and option of picking up winning items in person. Would recommend giving site and service a try.

Reason I chose this business:

It was brought to my attention by a family member who was using the service for therir own auction.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Greg! We're delighted to hear that you find our online bidding site easy to use and enjoyable. It's great to know that your family member introduced you to our service. If you ever have any questions or need assistance, please don't hesitate to reach out. Happy bidding!

Thumbnail of user georgek1435
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Shipment went to my old address because on my profile bill to changed but not ship to, but only happens with 1 auction company. Each blames the other HiBid and auction house

Customer service told me my address issue is with the seller not them. Seller says it a hi-Bid problem. I have already lost 3 shipments because they go to my old address and someone signed for them and kept the items. Auction Network is the site

Service
Thumbnail of user benjaminc658
Ben C. – HiBid Rep

George, we've sent you a private message to better assist you with this issue!

Thumbnail of user johnl6922
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

I have bought through Daughtry and Putney auctions and have got along great they both have excellent people to help when you go to pick up your merchandise

Reason I chose this business:

They had the things on their auctions I was interested in buying

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

John, we appreciate your positive feedback! We're delighted to hear that you've had an excellent experience. If you have any more auctions to explore, happy bidding!

Thumbnail of user travism265
1 review
1 helpful vote
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November 14th, 2020

One auction they will let you bid and the next they won't even let you register. I must of out bid them on their last auction. Their website is the slowest in the auction business. If you like to bid in the last few minutes move on cause you have to bid like an hour because their site is so slow. Completely worthless go to auctionzip for real lots and 100% going service. Cause if you have any problems you better hope it's Monday through Friday on business hours or get not a bit of help. Since alot of the auctions are on the weekend guess what your screwed because hibid don't care and don't want to help the bidder or the seller out. So, DON'T USE THIS WORTHLESS WEBSITE

Thumbnail of user jenniferz263
1 review
15 helpful votes
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September 26th, 2020

Obviously, this company gets paid by the auctioneers using this app, and the auctioneers wouldn't pay to use it if it didn't draw business... so when I had an issue with an auctioneer, I contacted Hibid for assistance. My request went completely unacknowledged. A simple reply was too much to ask of them. This may be the direction society is going, but in an industry that RELIES on a customer base, you dont just get to dodge CUSTOMER SERVICE bc you want to.

Thumbnail of user janets2535
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Hi there,
I love the HiBid platform. All the auctioneers are there. It's so easy to register. Even easier to bid. There's no worries and so much fun. Thank you!

Reason I chose this business:

I chose HiBid because it's trustworthy and reputable and very user friendly.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Janet! We're thrilled to hear you find HiBid excellent and easy to use. Making the bidding process worry-free and fun is our goal. Happy bidding and thank you for your support!

Thumbnail of user joeb2999
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

Thoroughly enjoyed bidding on the Carolina Estate Services online auction as well as meeting David (the owner) and his wife at pickup. Liked the fact that it ended on a Monday evening.

Reason I chose this business:

Have always enjoyed the auctions featured on HIBID.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Hi Joe! We're delighted you had a great experience. It's wonderful to hear you enjoyed bidding and had a positive pickup experience. If you have any more auctions on HiBid, we hope you find them just as enjoyable. Happy bidding!

Thumbnail of user kellyh1885
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

It used to lock up when the bidding went down to the final minutes but this time around I was able to stay on top of the bidding and won several bids because of this.

Reason I chose this business:

It’s where the online auctions are at for my surrounding areas

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you for sharing your positive experience, Kelly! We're delighted to hear that our platform has improved, allowing you to stay on top of bidding and secure several wins. We appreciate your feedback, and we're committed to providing a seamless and enjoyable bidding experience. Happy bidding, and we look forward to having you back!

Thumbnail of user jaimeh218
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

It was so easy and organized that I actually bid on more than my budget expected to spend. At the end it was well worth the time. I certainly recommend this platform

Reason I chose this business:

The platform is user friendly and the page are eye appealing

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Jaime, we're thrilled to hear that you had an awesome bidding experience and that our platform exceeded your expectations! Thank you for recommending us. If you ever have more bids in mind or any questions, don't hesitate to reach out. Happy bidding!

Thumbnail of user mariner2
2 reviews
1 helpful vote
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April 19th, 2023

It is an amazing site that I am absolutely loving! It's perfect for my personal and business needs. It is time saving and extremely user friendly.
Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyw924
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Love bidding online. It's very easy. I only gave 4 stars because I find it difficult to search in my area. It came up with different auctions even though I put in the same search criteria.

Reason I chose this business:

Local auction houses use it and it's close to pick up my wins.

Thumbnail of user sarahm3565
HiBid R. – HiBid Rep

Hi Tracy! Thank you for your review and feedback! We're glad to hear that you love bidding online and find our platform easy to use. We appreciate your rating and understand your concern regarding the search functionality in your area. We apologize for any inconvenience you experienced with the search results not consistently matching your specified criteria. We strive to provide accurate and relevant search results to ensure a seamless user experience. We appreciate you bringing this issue to our attention, and we'll investigate the matter further to improve the search functionality, especially in your specific area. In the meantime, if you encounter any difficulties with your searches or need assistance finding specific auctions in your area, please don't hesitate to reach out to our customer support team at (844) 775-4774. Thank you for choosing us as your online bidding platform, and we hope to have the opportunity to serve you even better in the future.

Thumbnail of user lindav1497
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

I do many online auctions and this is by FAR MY FAVORITE! Denise makes everything so smooth and easy, from bidding to pickup. Please keep doing these. I really enjoy them so much!

Reason I chose this business:

Because of Denise and her friendly email notices

Thumbnail of user lamarg26
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

I like the updates when my bid is no longer winning. It keeps me alert as to how much time I have left in order to change my bid.

Reason I chose this business:

I don’t have to travel elsewhere to pick up my wins.

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Lamar, for your wonderful review! We're committed to providing a seamless and transparent bidding experience, and we're glad to have met your expectations. If you ever need assistance or have any feedback, please don't hesitate to reach out. Happy bidding!

Thumbnail of user vikc9
1 review
1 helpful vote
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May 13th, 2023

HiBid enables fraudulent shill bidding practices by allowing sellers or auctioneers see maximum bids. This promotes the sellers to bid up to your maximum bid without the intent of buying the item. SHAME ON THEM FOR ENABLING UNETHICAL BEHAVIOR.

Service
Value
Quality
Thumbnail of user johnv2018
HiBid R. – HiBid Rep

We take reports of unethical behavior seriously, and we appreciate your feedback. HiBid strives to maintain a trustworthy marketplace for buyers and sellers.

To investigate and address your concerns, we encourage you to contact our bidder support team at (844) 775-4774. Provide specific details about the auction or auctions in question, and we will take appropriate action.

We are committed to maintaining the integrity of our platform and appreciate your cooperation in ensuring a fair bidding environment.

Thumbnail of user debrar767
1 review
1 helpful vote
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May 11th, 2022

M&M Auctions and Herb McCandless #4719 Started a black ball against me on Hi Bid. He claimed my card didn't go through, No call from him. I had to track him down weeks later on Facebook. Avoid this auction house in SC. I tried to meet with him in person to pay him cash. He woulnd't even meet me to pay off my bill. He said he had my things in his living room and sent me a pic to prove it. He is the only one among 45 different auction houses that had this problem with my card... NO one ever had this problem just him. He then put negative comments on Hi Bid and then other auction houses after reading what he wrote started to decline my bidding and then they added the same comments, which acted like a domino affect. One auction house even claim I was denied to bid so I opened an account under my husband's name and tried to bid, However, my husband has his own account and has for a long time... this is BS. This has all been defamatory towards me. I can't look at my account on there to see what they are saying Hi Bid doesn't allow you to do that, So Bidders are in the dark. Therefore, I have been defamed by several auction house, because of ONE comment from M&M in Myrtle Beach SC. I feel there needs to be a class action law suit against this auction site for allowing this to happen to ppl with no way for the bidder to defend themselves. I feel discriminated against and this is not right. Someone please start a class action law suit..

Thumbnail of user jessicat1719
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Bidding is easy and fun. You can easily create your wishlist and watch items, and the bidding process is excellent. I love the system and look forward to using it more! Thanks!

Thumbnail of user benjaminc658
Ben C. – HiBid Rep

Thank you, Jessica! We're delighted to hear that you find the bidding process easy and fun. Creating wishlists and watching items is a great way to stay engaged. If you ever have any feedback or suggestions, feel free to share. Happy bidding, and we appreciate your support!

Thumbnail of user kimberlyp1484
1 review
3 helpful votes
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March 3rd, 2023

If you're like me, you're not just shopping an auction for good deals, but because you like the thrill of the auction itself. I have participated in two auctions with Texas HiBid and I can promise you that I will not do it again. Most recently, I purchased 3 items (2 microwaves and a heat lamp), it has been 3 weeks and the items still have not shipped. Every time I call, someone tells me that they should be going out any day now & they would ship with FedEx. Someone told me 4 days ago that they would push the items through. Today someone told me they would look into it & after I pleaded with him to please take care of it, he promised he would. Well he just called back to say they have charged me for the shipping, but they are having trouble with their FedEx labels, so he has no tracking info for me. Guess what…. Shipping cost more than the items! So here I have been waiting for 3 weeks and they haven't even shipped, but charged me MORE than the items cost to ship them from Austin to Fort Worth. So. If you are thinking of purchasing here, be kind to yourself and DO NOT DO IT.

Tip for consumers:
Do not do it

Products used:
Microwave, tools, heat lamp

Service
Value
Shipping
Thumbnail of user stevenh884
1 review
27 helpful votes
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August 8th, 2020

Nobody has touched on the biggest problem with Hibid, and that is the fact that Hibid shows the auctioneers your maximum proxy bid. That encourages auctioneers to make fake accounts just to bid you up to $1.00 under your maximum bid. See for example the two attached screenshots, you can see a wr****+ that comes in and bids $1 under the auctions maximum bid about 5 - 10 minutes before the auction closes. This happened over 30 times on one auction i was bidding on.

If you don't know what a proxy bid is. Say that you want an item that is currently at $10. You're willing to pay $100 for it, but you won't be around your computer. You enter $100 as a proxy bid, the bid goes to $20 and the website will bid for you up to $100 when people bid against you.

This is a great feature until you realize Hibid is spoon feeding the auctioneers your maximum bid. So in the above scenario the auctioneer sees the bid is at $20, but sees that you put a proxy bid in up to $100, so he makes a fake account and bids $99. This pushes you to your maximum bid since you can't cancel bids, and the auctioneer will get $100 for it, rather than $20. This is illegal in the USA, and is punishable by prison.

If you google search for hibid shill bidding you'll even find a thread on reddit where an employee from hibid admitted it.

If you're buying anything from this site, never for any reason ever use a proxy bid.

Service
Value
Shipping
Returns
Quality

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

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