• HiBid

HiBid

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Overview

HiBid has a rating of 4.1 stars from 2,160 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 3rd among Auction sites.

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Positive reviews (last 12 months): 76.3%
Positive
1,059
Neutral
142
Negative
187

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3,078 reviews

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How would you rate HiBid?
Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,160)

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Reviews that mention popular keywords

auction houses (139) bidding process (63) time bidding (45) max bid (36) auction company (48) credit card (46) customer service (44)
Thumbnail of user thomass4783
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

The description and the pictures of the product did not match what we got, after we picked up the box and opened it wasn't even close to the pictures they showed and even the description they got off of Amazon did NOT match the actual trellis and planter box very disappointing

Reason I chose this business:

I have been on HIBid for years

Thumbnail of user davidc9990
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I reviewed my want items. Figured out my max bid on each. Made my bids. Then went to sleep. First thing next morning I checked my wins and my outbids. Always fun.

Reason I chose this business:

Easy bidding process.

Thumbnail of user evans828
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

The time per lot is off relative to the website and you miss out on sales.

There isn't an easy way to search for auctions or lots. It doesn't save your place in your scrolling through lots well. The App could warn you about being outbid. You NEED a watch list before the sale comes close to an end. It's too hard to navigate otherwise

Thumbnail of user sj779
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Bid on and won one item but the screen locked and prevented me for bidding on another item. Had to restart the web browser and by that time the bidding was closed in the other item that I wanted.

Reason I chose this business:

The auction used it.

Thumbnail of user jeffreyk1211
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

A decidcated app or better outbid notification system would be welcomed. I notice I do not always recevie outbid notifications in a timely enough manner to take action

Thumbnail of user ronc1190
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I was registered for 2 auctions and the first one was overlapping the second one. I could participate in both by going to my watchlist. That is a great option to bid in both at the same time.

Reason I chose this business:

I’ve known of highbid for a long time and not sure how I found out about it.

Thumbnail of user adams2512
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I enjoy the auctions. I really like this one because the ham radios are all tested so I don't feel like I'll get scammed. I got one of the beat deals I've seen on the internet on the one item I pursued.

Reason I chose this business:

I feel confident using hibid, because my first two auctions were located near my hometown, so I knew the auction companies and felt confident giving it a try. This is my first one from out of state and getting my stuff shipped. I haven't received the item yet but I got no worries about it.

Thumbnail of user cynthiac3019
1 review
2 helpful votes
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July 28th, 2024
Verified purchase

When it comes down to the final minutes in any auction, it is a complete inconvenience to be unable to bid on your item without having to scroll through all of them in the listing. Also in a most recent auction the site was down the entire day and I was unable to bid on any of my watched items.

Reason I chose this business:

I chose hibid because there really aren't many other auction sites to choose from.

Thumbnail of user stever2261
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

The Hibid bidding platform is solid. I have been bidding/buying on this site for several years and it is intuitive to use and I have never seen it fail.

Reason I chose this business:

I am not sure that I chose Hibid but most of the auction groups do.

Thumbnail of user melindaf178
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I sent three separate emails requesting sizes of some of the lats. It would be helpful if either the dimensions were in there or something sitting next to it where we could judge it like a pop can.

I don’t know if you would call it customer service. I just had questions on dimensions.

Service
Thumbnail of user dillonc66
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Had a great experience. Got a lot of great deals on a lot of good items. Ended up bidding for some things I didn't expect but overall very satisfied with the website responsiveness and functionality.

Thumbnail of user lindam508
2 reviews
0 helpful votes
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September 19th, 2024
Verified purchase

I have enjoyed bidding on HiBid. I am new to out of state auctions and I am now hooked! The bidding and the shipping from the various Auctioneers has been so easy. Thank you HiBid, I am now addicted!

Reason I chose this business:

I was referred.

Thumbnail of user bryntp
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Hibid app kept going down and eventually I had to get on thru the internet because the app would not let me in anymore. But after auctions were over I could get back in on the app. This seems to happen everytime I'm bidding on a aution.

I only contacted them by a message.

Reason I chose this business:

Other people told me I should get on to try it out.

Service
Thumbnail of user barbarah3444
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

I have gotten some great pieces on this site to add to my antique collection! Somewhere great deals! Its fun just seeing what things end up selling for.

Thumbnail of user lindab6325
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Twisted sisters (sister) ran a great on line auction. They allowed a 3 hour inspection of the items put up for auction. When we went to pay, most of the items were altogether in one place and were brought out to my vehicle. Definitely a family run business. We need more people in this line of work,like these great folks.

Reason I chose this business:

Wanted to try something new.

Thumbnail of user timothym2103
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

The auction site is tight. Perfectly built. The last minute live bidding and the countdown to zero to be a winner is as good as being present minus the hundreds of other people around you.

Reason I chose this business:

A goood friend holds his auctions here.

Thumbnail of user johnc4256
4 reviews
17 helpful votes
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September 15th, 2024

I have been a customer of The Auction Vaults for about a year now and have won bids several times. At least 30% of the time they have totally screwed my order up, sent me the wrong items. If your bidding on Bank Notes, like $1.00 or $2.00 or $5.00 bills they will just send you anything they have and it will likely not be the item you bid on. I was the winning bidder on a 1oz Gold Coin that I was looking for my collection, they sent me a completely different 1oz Gold Coin and then tried to tell me they were "doing me a favor" without first telling me they were not sending me the coin I bid on. And then I have to send it back risking Canada Post loosing it, and then I would have nothing, because The Auction Vault sent me the wrong item again. They have over the past year sent me the wrong Bills, wrong Rings and wrong Coins.
The Auction Vault has been accommodating in letting me return the items for the correct ones, but what a pain in the butt waste of time, it would be nice if they would just get it right the first time.

Royal Estate Auction's@ hibid 294 Wildcat Rd, ON. Has lower costs and has gotten things right every time. I would recommend you check them out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesd5630
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I understand not drilling down to specific topics/genres in the search but some more flexibility, like clicking several items or searching within an auction. Navigation on the site is a little wonky Im never quite sure if I am in the right place. Education on how this all works should be offered as well not that I looked for it, it might be there, I just didnt overtly see it.

Thumbnail of user azharn
1 review
0 helpful votes
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October 10th, 2024

AUCTION VAULTS
24-155 EAST BEAVER CREEK ROAD
SUITE 177 RICHMOND HILL,
ONTARIO L4B 2N1

I have 5 invoices with you since Sep 7. All paid. 2 invoices already past 21 days and the 2 past 14 days. Last invoice I got it two days ago.
I'm calling and emailing them everyday regarding my shipping no one give any information. They tell me the warehouse will call or email you and we put urgent note and no one call or do anything. I spent over over $4000 and I don't know anything about my items yet. They answer the phone righf away, take my information and tell me they will call or email back and they never do.
I'm dealing with 2 auctions weekley I never have any issue. This is my first experiance to hard like this.

Thumbnail of user heatherd1277
Heather D.
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Seller charging me $58.50 as a "cancellation fee" on my very first "winning" and auction. I thought it was the amount I bid for all, but it was the about I bid times 50, which came to $325, which would have been my entire paycheck. I asked if anything could be done as I'm a single mother, and they did not answer, but they did charge my account $58.50 without my authorization. I will dispute the charge.

Thumbnail of user cindyc2030
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Very smooth - no issues to report
Always fast abd accurate
Great company to deal with
Have been on the auction site for a long time - no issues to report.

Reason I chose this business:

My regular auction site

Thumbnail of user ll694
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Sorry, I wouldn't recommend this service. If I fill out all the information, handle all the payment crappola and then don't receive an invoice and lose my items...

Thumbnail of user cathys1149
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

As soon as I won a bid the live auction page scrolled to the bottom and greyed out because your survey form was trying to pop up.

This is not a good design. No one wants to miss out on a bid because you've highjacked the page for your own marketing purposes.

Thumbnail of user brendar1867
2 reviews
0 helpful votes
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July 25th, 2024
Verified purchase

I am an avid online auction bidder. I win some and I lose some but when I win it is usually a very good deal. Occasionally I am disappointed when I pick up but not very often. My husband says I am addicted to bidding. Fortunately, I am a furniture flipper so I always make enough money to bid on the next online auction.

Reason I chose this business:

The local auction houses that i do business with are on HiBid.

Thumbnail of user kimberlyg1836
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

As a new bidder to this site-
LIKES: 1) I like the platform in that you can use search engine in several different ways. A) I like that I can search for a specific area where auctions are taking place b) I like that I can search for and bid on a particular item. 2) I like that each auction is split and I can have several auctions going at the same time. 3) I like the watchlist potion…whether I am bidding or not…I like to watch bid items and other items for future pricing.
DISLIKES: 1) I do not like that fact that when I select the watchlist…the money I am bidding is shown as one lump sum. None of my bids are split so I cannot tell (unless I try to calculate) which auction has which amount? I would like to see the bid total for each auction in the title of each auction house. This way I can gauge how much I am spending for each auction. In other words…split the money to each auction. This lump sum thing is confusing. Keeping a total at top is fine but I need more specifics about each auction.
2) I understand that some auctions are different than others. But the invoice should be automatic for every auction. I should receive one immediately after the close of every auction. I have paid for several auctions (has hit my bank account) but I still have yet to receive an invoice on a few. This should be automatic so I can see what I won and how much money will be taken from my account.

Reason I chose this business:

Because it has so many different ways to auction. I love having all this stuff at my fingertips. Thank you HiBid!

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

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