• HiBid

HiBid

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Overview

HiBid has a rating of 4.1 stars from 2,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process, and online auctions. HiBid ranks 3rd among Auction sites.

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Positive reviews (last 12 months): 76.3%
Positive
1,063
Neutral
142
Negative
188

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3,078 reviews

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Top Positive Review

“Shipping Clarification”

Kevin M.
9/25/24

After likely deleting my notice regarding items I won, I became worried that something had gone wrong. Upon calling and speaking with a very nice agent, I was quickly assured that my auction win had indeed been shipped slightly late. Sure enough it showed up in my mail the next day!

Top Critical Review

“Your website needs some work!”

Ron R.
10/10/24

In current bids it says the name of the auction NOT the Auction House. No location to down load a resale tax form ahead of time. A bidder can't change their credit card it's just one choice. The return policy needs addressed because a number of these auction houses don't verify what they are selling. AKA selling gold filled as gold! Other options of payment would be good Zell, PayPal etc.

Reviews (2,165)

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Reviews that mention popular keywords

auction houses (139) bidding process (63) time bidding (45) max bid (36) auction company (48) credit card (46) customer service (44)
Thumbnail of user micheller3075
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Items as described, easy pay and pickup. Auction Rocket do a great job and very organized and Professional at pickup.

Thumbnail of user elizabethc3549
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I was never notified that I had won any items. I might have missed the pickup window had I not been paying attention.

Thumbnail of user pauls5903
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

My bids were held as "pending" for many, many minutes as the ending time for the auction continued to be extended. Very disconcerting.

Reason I chose this business:

Not much choice for access on this particular auction.

Thumbnail of user laurar2893
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I enjoyed doing the auction. It was my first experience and I would definitely do it again. Thank you for the experience and fun.

Reason I chose this business:

My family told me about HiBid

Thumbnail of user jaym1551
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Bidding seems to be driven up and when you win a good auction they seemed to not be able to find it when you go pick it up.

Reason I chose this business:

No other choice

Thumbnail of user inngirlg
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

I was the high bidder for the item I bid on, but the auctioneer chose a lower in house bid as the winner.

I was told that even if the HiBid portal accepted my bid, it was the auctioneer’s discretion to accept the lower bidder as winner over my bid. When I contacted the auction house I was told an in house bid is preferred as it is not commissioned to HiBid.

Reason I chose this business:

Because I thought it would make offsite bidding easier - it only made it disappointing

Service
Thumbnail of user rossp186
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Was loaded quickly. And very nice people. They knew where everything was that was bought,so it was collected quickly..

Thumbnail of user tomk1579
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

Its like driving old car. From 1960s. It kind of gets you were you want to go but you wish you had something touch more modern.

Reason I chose this business:

Auctions I am looking at use this platform.

Thumbnail of user davidr7628
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Please put the pick up/ load out date and time on main screen. Some of us work for a living. Other than that good.

Thumbnail of user dannyd522
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The auctioneer was helpful when called and with loading.My experience has been other companies are no touch.

Asked auction if they could load since I am on light duty .The auctioneer went over and beyond to be helpful.

Reason I chose this business:

Can see many auctions with many auctioneers.Can limited your search to how many miles you want to drive.

Service
Thumbnail of user lisab4093
2 reviews
0 helpful votes
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September 25th, 2024
Verified purchase

I purchased a nightstand for $10. A $71 charge was placed against my account. I have never had this happen before.

I contacted the auction house directly and will contact customer service if they are not able to resolve the issue.

Thumbnail of user stevel2682
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

The 2 items I was bidding for were as good as I had expected.

I Will look for more amazing items on Auction!

Reason I chose this business:

Easy to use. Friendly. Great lots to bid for.

Thumbnail of user ojj5
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Was able to bid on several auctions at the same time using the detailed search options on Hibid.com. Made it easy to track what I kept an eye on.

Reason I chose this business:

Able access local auctions

Thumbnail of user jaredt157
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

The lot I bid on appeared to be bid for lot. There was no explanation of bid per piece in lot. Most likely my fault for lack of due diligence. There was also poor communication with the auction in response to questions about the lots.

Reason I chose this business:

I had heard good things about pulling in many auctions into a single site. Issue not realy with Hi Bid but the auction itself.

Thumbnail of user igors188
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Woke up early to bid, won two lots, auctioneer extended time by 9 hours, lost both lots. Won't be using platform again.

Thumbnail of user kayp316
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Each time I need information, the auctioneers have been very prompt in response to questions. When I'm able to schedule a pickup time, pickups are easy and cuts down on the number of people picking up purchases. I've had only 1 issue with a delivered product but was due to the one delivering, not the auction co. My overall experiences have been good.

Prompt response

Reason I chose this business:

I’ve been doing business with HiBid for a while. I purchase items for home and descriptions are good. When I need information the auctioneers have been quick to respond. I am not able to load heavy items or have anyone who can help at times. So, I always appreciate any help and think the guys who help me should be tipped well.

Service
Thumbnail of user billl1178
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

While bidding on several instances of the same product It was difficult to see, which one was winning because of the timers… I would suggest breaking them up with a different product… Thank you
Also, I want to commend the staff at the pick up site. They were Great!

Thumbnail of user ednak123
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

HI-Bid is so organized. I love using it.I know David on HI-BID He is so good. I love the slow close.

Reason I chose this business:

Liquidators Plus is close to me. I have been buying from them a long time. It is run by the best people in the world. They sell on HI-Bid.

Thumbnail of user sharonl2241
1 review
1 helpful vote
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July 13th, 2024
Verified purchase

As a repeat customer, I plan on using HiBid again and again. Easy bidding process. I would recommend using a computer over a phone. It's a little easier to navigate. HiBid gives you plenty of notice and time to re-bid on items if outbid.

Reason I chose this business:

The company I work for used this service for an auction and have been using it since then.

Thumbnail of user zackmikels22
2 reviews
4 helpful votes
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July 12th, 2024
Verified purchase

Hibid was great till I had a issue with a auction company riping me off they put my account as pending. Now I can't even bid on auctions they take the auction house word. Don't even reach out to the bidder ask full story. I bid on here all the time had no issues till. I got ripped off sold junk didn't work from auction company. Hibid hold on my account let auction house screw with my livly hood. I use site make money resale no can't use because hibid ban my account. Because I left a bad review for the auction company.

Thumbnail of user williamh5802
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

This new online format works really well and shortens the auction time. Much more convenient for buyers!

Thumbnail of user isaacc258
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I bid on an electric scooter that they said wasn't missing any parts but as soon as I got it I noticed it is missing a battery.

Reason I chose this business:

Referee from friend

Thumbnail of user jacquelinef292
2 reviews
0 helpful votes
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July 9th, 2024
Verified purchase

As a person who is new to online auctions,I have to say that HiBid has made it easy for me to locate many different auctions. I have learned to be careful and wary of items with bad photos. Items are as is and sometimes photos don't show the damage. I recently bid on two rollerblades and upon pick up found both to be damaged beyond use. I was a little surprised that an auction house would list something so damaged.But that is no reflection on HiBid. After all they don't actually run the auctions themselves. I had one issue when trying to bid on items with the RSM auction. My bids were kept pending all day until the auction closed so all of my bids were rejected which I found extremely frustrating. Overall I have found some lovely things and would recommend HiBid to anyone looking to enter the auction world.

Reason I chose this business:

I chose HiBid because it’s easy to navigate and gives me a wide variety of items to explore.

Thumbnail of user robr728
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

REALLY like this site & can hours perusing! Ike to see a couple changes... IF bidding is scheduled to end AT NOON, it should END AT NOON, I understand it's for MORE money, MORE bids, MORE commissions, however, true professional bidders will take exception to "bidding time extended" after we've been the top bidder. TWO, why does my screen say "may have won"? I am the high bidder, I won, but someone needs to decide whether I won or not? THIRD, I won an auction a while back, called to schedule payment and was told I was not the high bidder? That auction was simulcast on another site, and I was outbid? That's sorry. Fix these issues, or at least a believable explanation please.

Reason I chose this business:

Found by accident

Thumbnail of user tinaw1064
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

It was a very good auction. The only problem I had was the site locked up once and I ended up on something totally different from what I wanted to bid on and of course, won the bid on something I didn't want.

Reason I chose this business:

I’ve been a member for several years.

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.

Simplicity & Support For Auctioneers

To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.

Auctioneers, Get Started Today!

With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.

Business History

HiBid is a robust online auction platform supporting multiple types of bidding for online-only and in-person auctions. HiBid is the integrated web service and bidding solution for Auction Flex 360, which is the leading auction software for live auctions. HiBid is unique in that it is both a private-label solution and a portal.

Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.

Company Representative

Thumbnail of user ellim11
Elli M.
Manager
Typically does not respond to reviews

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