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HiFiGo has a rating of 4.4 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiFiGo most frequently mention customer service, and priority shipping. HiFiGo ranks 48th among Discount Asian Products sites.
Will now be my forever go-to supplier of anything audiophile. Superb all round service. Great website. Easy ordering. Every device you'd want in stock. Trustworthy and super quick delivery. Delivery time to UK estimated at 7 to 10 days but every item ordered has arrived in under a week. My DAP failed within 3 months of purchase. Contacted customer support and received helpful and efficient responses within a few minutes. Returned DAP as per comprehensive instructions and received DAP back 3 weeks later fully repaired. UK to China, repaired and back in my hands in 3 weeks. Incredible!
I bought a DAC unit "Dethonray Honey H1". The item arrived a little over three weeks later. But after initial excitement about it, it was clearly defective and did not have an audio output. After many attempts to contact customer service they offered to return it but in order to do so they will deduct 1- Shipping fees $50.2- Restocking fees 20%. 3- Republic of china import tax 20% 4- processing fees 10-20%. In summary they wanted to deduct close to 80% of the product value. Simply, there business practice is shady, fraudulent and clearly not the most customer service oriented.
Hifigo have been great to deal with - in every way. The value is exceptional on all items as is the support & excellent communication from Kangyi & the team at Hifigo. I have ordered from Hifigo on 3 occasions over the past 2 months, it has taken a maximum of 8 days for each order to arrive here in Scotland from China, very well packaged, all taxes/duties paid & items in perfect condition. Could not ask for a better service in any way whatsoever. A big thank you to Kangyi & all the team at Hifigo for providing a great shopping experience online - every time. 5 Stars 10/10 A+++
Tip for consumers:
A fab shopping experience at Hifigo - every time !
Products used:
Earphones,music player,accessories
Hifigo is an excellent source for competitively priced audio equipment. I was looking to buy the Fiio BTR5 and found it at a much better price on their site compared to others, and it came with free shipping which is always appreciated when ordering from Canada. I had a question about the tracking information and the follow up email I received was extremely kind and personable and thoroughly addressed my concerns. Every part of the process was smooth and I was very happy with my experience. The item arrived quickly and I will gladly purchase again from their site.
Just bought them a freshly made Q5S, they answered my questions about shipping and timing very fast, and the item arrived exactly when they told me it would have arrived. Great support, great price and overall great choice of items!
Great servis and support. Perfect tracking servis of package, Nice communication.
IT was my 1st purchase by Hifigo, I can recommend they to your.
Only small trouble with 3,5 jack connector which is working but only in limited area in the plug. IT isn`t a problem of diameter but with the depth.
I had a wonderful experience with the support and products sold at HiFiGo. Not only did they adjusted my order at last minute (very quickly), they also provided me useful recommendation when I had a question about my DAP. I will definitely come back for my next audio purchase :) (customer from France)
Tip for consumers:
You can get in touch with the support team at any time, they reply very fast and are very efficient
Products used:
iBasso DX160 + iBasso DC04 USB DAC
Product took forever to arrive, but that wasn't HiFiGo fault at all (rather the US Post Office which is a disaster in my neighborhood). HiFiGo promptly reimbursed me when the product was late. I sent it back to them, and they immediately paid back for shipping it back.
Awesome customer service, highly recommended!
I discovered this store by accident when I was searching for Fiio BTR5 and it was out of stock everywhere.
I contacted them and they replied to me in less than a day. Answering all my questions.
I made an order, it took them a few days to start shipping but once they did everything shipped quickly.
I received my order in less than a week by DHL. I didn't expect that due to the current situation.
They have an amazing customer service, answered every question I asked including technical questions about the products I wanted to buy.
They even knew about an upcoming version of a portable DAC/Amp I was interested in. I wish more sellers were like this. What a breath of fresh air.
I will be definitely buying from them again and 100 % recommend them to a friend.
Few web stores have the attention to send pictures of the product you are buying, have the time to go through details about the purchase or even get something that is not listed, the guys at hifigo have always break the mold and do an extraordinary job at doing that and more, first purchase was amazing and right now I'm on my 3rd, excellent service, excellent timing and excellent customer service. 100% recommended
What a great company. I live in the UK and have bought several items from Hifigo. I had a delay and problem recently, with a delivery and the staff of Hifigo were brilliant in helping me sort it (thanks Candice and colleagues).
Can't praise them highly enough - many thanks.
Brilliant
I´m very pleased. The earbuds was not working. The whole process from my initial contact with the support all the way to the end (receiving) the refund for my return shipment was incredibly good!
Also since I live in Sweden I´m surprised that I got the earbuds so quick, but also that they got returned so quick and the refund.
Very pleased even though the product did not work.
HiFiGo was very prompt in answering all my questions related to my DAC purchase and shipping. When I made an order and changed my mind, I emailed them and they immediately cancelled my order and refunded the money. I really recommend this seller over other for all your audio needs.
I placed an order on Hifigo.com but then unfortunately I changed my mind and I canceled the order.
Hifigo support gave me total refund.
They are very professional, kind and caring.
I'll buy definitely from Hifigo again.
Great price on my BTR5 when no one had it available. HifiGo shipped it quickly and it got to me sooner than expected. Unfortunately the unit was defective. HifiGo showed great customer service in first helping me to see if the problem could be fixed locally. When it couldn't they quickly moved to help me with the refund process. The replied quickly, and once they received the item back, the refund was issued immediately. Unfortunately it didn't work out for me with that product, but I would not hesitate to do business with them again. Highly recommended
Ordered a Topping E30+L30+RCA cables bundle. Then, I got an email on Friday offering to switch to a cheaper RCA cables because the Topping one included in the bundle was out and refund me the price difference. I replied on the same day, got shipping info on Sunday, and received the package along with the refund (to Paypal acc) on Monday. All of this accompanied by emails checking my status each step throughout the process. Never had customer service this good very from a Chinese retailer.
Tip for consumers:
Pay for $12 express shipping, it's worth it. 3 days from pickup to delivery overseas.
I bought a Dac Smsl Su 9 from HIFIGO.
If he arrived in 2 weeks, I living in Romania, all customs duties being paid, the consultants from Hifigo, showing professionalism and understanding, although I bothered them all the time.
Congratulations Hifigo.
You're the best
Smsl su 9 is a best buy, with a refined sound, a well-defined 3d scene. Quick short bass, warm mediums, and highs... a very refined delicacy.
This has been my greatest shopping experience from China so far. My new DAC arrived in a week (!) to EU with free shipping, nicely packed, couldn't be more happy about it. But then even nicer thing happened, I requested a custom adapter and a very kind guy named Dandan form HiFiGo made it happen, even with a discount:)
That's what I call an impeccable customer service!
Tip for consumers:
Don't hesitate to ask customer service for anything, you would like to order.
Products used:
SMSL M200 + two additional adapters
HifFiGO were quick to respond to my query (within minutes) and helped me with the result I was hoping for. It's not often that a company will treat you fairly in certain situations but HifFiGO treated me with a high level of respect and understanding to my issue! They defininately care about their customers, I can't thank them enough!
5 stars rating to HiFiGo they shiped the device quick and communication with them over email was straight forward (I was getting worry at one point with the shipment due to the current situation but their feedback calmed me down). The product arrived in good conditons (shipped with GLS in Romania), the packaging was ok and the product was sealed. I'm happy with their service.
The shop like manny others web shops, with bunch of great and quality stuff.
Yes - untill you need some help from Customer Support!
No one ever has been able to find the package lost in transit in third county (think that no one even tried and i'm a buyer every 5-7 days for the last 6 years+!). But Hifigo CS has done it in a day. I'm impressed how the solved the problem. And have no words for the way these people comunicate with his costumer, respond is quick, each costumer is "valuable costumer", no matter how much you spend. The are very kind and humble, some of my friends can learn from these nice people!
Hifigo keep going like that, recommend the shop and the sellers.
Thank you again, Mislav
I highly recommend this shop for buyers from Europe.
InCroatia where I live, all packages from China or USA go via Customs and they add around 30% of additional costs.
With "Option 2. Priority shipping with all tax & duty paid" I don't need to worry about additional costs.
I've ordered SMSL SU9 dac and I'm very happy about it. I recieved package in 9 days. Very fast shipping. It was my best shopping experience with a purchase from China.
Thank you! This site I hardly recommend!
Danijel
Excellent site, good customer support, and high-quality goods. Highly recommend. All the products that I buy personally I buy from here because they are top in their game.
Tip for consumers:
Audio enthusiasm
Products used:
Audio equipment
I was very happy with the customer service. I was initially sent the wrong item(DC01 instead of DC02) but when I brought it to their attention they were more than willing to send either a refund, or re-send the part I ordered. They emailed back everyday, and are sending me a great 2.5mm adapter for my headphone cable free of charge. Beyond happy with hifigo service. I would certainly order from them again.
I highly recommend this shop for buyers from Europe.
In Poland where I live, all packages from China or USA go via Customs and they add around 30% of additional costs.
With "Option 2. Priority shipping with all tax & duty paid" I don't need to worry about additional costs.
I've ordered Topping D90 MQA version and I'm very happy about it;-)
Thank you,
Przemek
P.S. Customer service is very good, they reply to emails fast and are very helpful.
Tip for consumers:
For shipping choose "Option 2. Priority shipping with all tax & duty paid" in order to avoid additional costs.
Products used:
Topping D90 MQA
I ordered a pair of Dunu DK-3001Pro from them, and despite their upcoming holidays at that time they shipped it very quickly. Since then I have become their regular customer, they have a wide range of products, offer good communication and quick service every time.
Tip for consumers:
They offer quick shipping and a wide variety of audiophile-grade gears to choose from.
Products used:
Dunu DK-3001 Pro, FiiO M11 Pro, Kinera TYR
I've got my order in 12 days! Didn't have to pay any customs duties. The product was very well packed and in perfect condition. Very good seller! I recommend the store.
Tip for consumers:
Great site for shoppers
Products used:
Shanling M3X
Gain trust and grow your business with customer reviews.
HiFiGo was founded by a group of HiFi enthusiasts with the aim of creating an online store that has everything you need in one place.
For us at HiFiGo, music has always been a passion and an integral part of our lives, and we wanted to offer affordable and high-quality audio equipment to everybody who wanted a higher quality sound at any budget.
We believe high-quality audio should be affordable and attainable to everyone, not just a select few. We offer the best audio equipment from DACs/AMPs, IEMs, Headphones, portable audio players, to dongles and cables.
We ship them conveniently to our customers’ doorsteps and pride ourselves on offering the best price and service compared to any other place.
Our customers in over 50 countries worldwide can get all the audio equipment they need, including accessories, in one place. No need to waste your time looking somewhere else.
