HiFiGo

I've used Hifigo on a number of occasions. I've been happy with the service every time. Prices are good, there's a great range of products and delivery to the UK is quick and hassle free. I applaud that they have a free post option with duties paid, taking the worry out of buying an imported product.

Hifigo shipped the phone promptly and informed me with timely updated tracking emails. The phone arrived in a sturdy and beautiful package.
5 stars!

Purchased and received my 2.5 mm to 4.4 mm audio adapter perfectly in time but what makes me write this review is when customer service contacting me a week later worried I didn't receive my package. They saw on the postal service tracking site that my item was blocked and wanted to make sure all was ok.
Great service!

One of the best sites to purchase audio gears. Recently I ordered Dethonray Honey H1 DAC amp from them. I must say I am very much happy with their service.
Very fast shipping and excellent packaging. They will reply to each and every query.

I live in Australia. I have purchased several items from HiFiGo and orders have always been dispatched quickly and arrived without any issues. A great online store to buy audio gear I can't purchase locally in my country.

I've bought 2 items now in HIFIGo. Their prices are a great value, but they also have an amazing support team!
I love that priority shipping is completely free with paid taxes and duties when buying a product valuing at over 100$.

I have nothing to complain about.

Second time buyer and really happy with service overall, my Shanling M8 took only 6 days to Spain which is a real record breaker. Besides, no customs fees nor taxes to pay, so I'm a happy bird and surely will buy again from this shop, I cannot recommend it enough as prices sometimes are hundreds of euros cheaper than other online stores in Europe. Super.

I bought the Fiio M11 Pro Stainless Steel Limited Edition high-resolution audio player from Hifigo and they entertained all my customization requests extremely cordially and shipped it much faster than imaginable. I received it within a week even during the pandemic times, and this is a testament to how amazing their service is. Nor only that, their communication was so nice and polite that I feel like I have made some new friends. I would go so far as to say that I would buy from them even if something is available locally because of their cordial nature, amazing customer service, super fast shipping and the courtesy to stand behind their customers. Excellent job Hifigo! Not only you have earned my respect but also an avid fan in me.

I bought a DAC unit "Dethonray Honey H1". The item arrived a little over three weeks later. But after initial excitement about it, it was clearly defective and did not have an audio output. After many attempts to contact customer service they offered to return it but in order to do so they will deduct 1- Shipping fees $50.2- Restocking fees 20%. 3- Republic of china import tax 20% 4- processing fees 10-20%. In summary they wanted to deduct close to 80% of the product value.

Simply, there business practice is shady, fraudulent and clearly not the most customer service oriented.

I purchased an Aune Dac which is a wonderful addition to my system. I had technical problems with the website and received helpful responses as fast or faster than I have ever experienced. Shipping was fast, reasonably priced and safely packed. What more is to want!
Bob Hesse

I don't know of any DAC that you Can change the flavour of the sound by swapping out the OP AMP which is located underneath the unit.
For me this makes it a far more exciting DAC to own.
With the ability to change the sound to suit your mood or your music makes this an awesome DAC.
Build quality and connectivity options are great as well.
Very happy with this purchase

What a surprise!
They kindly e-mailed me the approximate delivery date and new product information for the items I just put in the cart!
What's more, they responded to my questions within a day, and they were always kind to me no matter how many times I emailed them because I was worried!

I made a mistake with my order and within 24 hours the customer support team responded, offered to help, and took care of my mistake without issue. They were under no obligation to do so but they were responsive and extremely helpful!

Bought a Fiio BTR 5 from them because Amazon was out of stock. Let's just say there were some shipping issues due to the COVID-19 pandemic. After it was assumed that the first one was "Lost in Translation" they shipped me a second one which arrived in an appropriate amount of time. Of course, 2 days after the second arrived the first one showed up. During this ordeal, the customer service team was very diligent in responding to my inquiries quickly. I eventually bought the second unit that they offered at a discount for my troubles which I will probably sell to one of my coworkers.

Hello,
I ordered for France, my country, three products in two orders just before the containment due to the coronavirus fell. Despite all the problems caused by this phenomenon, I received these products in quite exceptional times in terms of events.
The HIFIGO online sales site is a very serious site, the products offered - not found in our regions if not sometimes at relatively higher prices - are of high quality and the prices are completely reasonable for what I ordered, which makes it an ideal partner. In addition, the after-sales service responds quickly.
It should be noted that the Chinese and French postal services have done a remarkable job.

Got the item in 6 days China-Philippines. Really great support and replies often. Lots of HiFi goods you cannot get anywhere else. Ordering is convenient as it converts to your preferred forex. Recommended site!

I have ordered at least 6 times in the last 6 months. All my orders were received within a space of 1 week. I had to return an IEM due to one earphone being intermittent. However return was streighforward and service great. I can recommend them highly enough. They also give loyalty points so you get discount on your next order. Keep up the good work.

I recently bought a Topping L30 Headphone amp and had an issue. The support of HiFiGo answered in real time to all of my mails and provided superb Support! A+++ for this great Management!

Will buy again!

Bought a SMSL SU-9 DAC and am very happy with it, great quality device. Had a small issue, caused by overlooking something in the manual. Sent them an email and got a fast response with a solution.

Shipping was also great, fast for the holiday season and no additional taxes/custom fees as promised on their website:)

Recommended shop!

Bought a Topping E30 & Topping L30 from the store, all was perfect in the end, and I would honestly recommend.
Had no status or shipping update for nearly 2 weeks after the purchase before I contacted them. They were very quick to reply and stated the reason for the delay and the shipment followed soon after.
However they didn't tell me it was only a partial shipment due to stock issues & one of the units would be sent at a later date. A quick email with them cleared this up and everything arrived perfectly within a few days of eachother.
Only thing I would ask for is for better order updates or communication rather than the customer not knowing!

There so many things to review. To put it simple
1. Competitive price
2. Fast response service
3. Super awesome customer service
4. Fast deliveries
I bought Fiio FA9. Only 4 days to simply arrrive at my door step. Thank you for all hard work.

Hi - ordered a cable and Moondrop Blessing 2 from HiFiGo. Order arrived quickly and for EU customers the no fees shipping is a real blessing ;)
I was a little disappointed in the finishing on the wood face plate of my Blessing 2 (there is a bit of a ridge that sticks out - and the screens fell off immediately as well) and was offered the chance to return for a new one or a small rebate (felt this could have been higher but understandable).
HiFiGo team is great though. Highly recommended.
Best,
Simon Adams

I'm sure others have had good luck with this company out of China. I checked the reviews myself. But I ordered 4 TRS 3 lead cables, they sent me 2,2 lead speaker cables. Buyer beware!