Hike Outdoor

Sketchy company. Awful product. Very damaging to feet. Supposed support is not healing or healthy for feet or injury. Refunds are practically nonexistent

Ordered May 29, June 3, in transit. Email sent asking about delivery date. Re eived a rather dismissive response. " Our delivery depends on our local courier in this case we don't have any exact date when will it be delivered. Don't worry, we guarantee that your package will be delivered to you.

Warm regards,

Charlotte Smith,
Customer Support

Arrived today, June 25. Not impressed in any fashion. Quality poor, shows every bump and bunion on my feet. After reading previous reviews, I will NOT try to return them!

Good luck.

Can't wear the Hike shoes I ordered on May 27,2024. Emailed them for a RMA number & the return address. They offered a 50% discount. Why would I keep them if they do not offer good foot support? After 6 Emails they sent offers for other shoes or do not reply, but not the info I repeatedly requested.

Hike Footwear is a US based company. Until today, the website listed itself as a WYOMING registered company...it has since changed the info on its website to hide the state(s) in which they are registered to do business...

Name: Hike Future
Registration Nr.: *******
Registered office: On request

No legit company makes it difficult to find out where the company is registered to so business and accepts process etc

The company has a US presence, a NY area code, patriotic Memorial Day advertisements etc. They sell a smelly, shoddy product which they ship from California. They advertise 100 percent guarantee and their website return policy states that you will receive an authorization for return and the customer service rep will then give you the return address...very deceptive...the address you are provided for returns is in CHINA! It costs as much or more than the product costs to send it back. This almost guarantees that no one will return the product...

Save your Money People. ITS A SCAM. HIKE FOOTWEAR STOLE 102.00 From my Pockets that I worked for. Customer Service IS A JOKE. HORRIBLE. PLEASE DO NOT SPEND YOUR MONEY ON HIKE FOOTWEAR

Awful quality and looks like a uk company. We were asked to return the shoes to China for a refund.
Save your money and buy elsewhere

The ads look great and the false reviews all over the internet make the shoes seem like they might actually be ok. Not so much. They feel like water shoes. You know - the ones you get at Walmart before you head to a rocky beach? Those. But these are $70. But they give you another pair...for FREE! Great. Now I have TWO pairs of shoes that don't fit my feet. Well let's just return them. NOT SO FAST! There's no return information in the packaging. No invoice, no nothing. Hhhmmmm. According to the website, you send them an email and IF they decide that a return is acceptable, they'll send you more information. They started out offering to let me keep the original shoes and sending me another pair for free. (So I would have THREE pairs of shoes that don't work?!?). Then they offered me a 30% refund as their "return policy prohibits refunding "half" of a purchase" and I could still keep the shoes. I never asked for the second pair of shoes, nor was I requesting returning ONE shoe of the pair that I did in fact purchase. This company is shady as hell and will obviously NOT stand behind their product as they clearly are struggling to give them away. Steer clear folks.

I received my pair of Hike-footwear women's barefoot shoes yesterday. The left shoe is smaller than the right! They are unwearable. I called to see if they could just send me another left shoe in the right size. A recording answers the phone then puts you on hold never to answer. Don't buy these shoes. I wish I had read the real reviews before purchasing. I'll try and place a dispute with my card company. Don't buy from this company!

Do not order the shoes they make my feet hurt they make my knees hurt. It took 4 months for them to arrive and they are junk. Now they want me to pay to return these I tried that before with a scan company like this I paid $40 to return the thing for them never to get my merchandise money back. Don't order from these scam companies.

These did not work for me, and Customer Service is not working for me either. Bought these because they said 100% satisfaction with 100% return that's not happening they have offered me 50%. What's up with that

After ordering and receiving shoes from Hike Footwear, I decided to return them because it triggered my neuropathy instead of helping it. The refund policy in print is to a full refund within 30 days. Through their customer service/return desk, I was offered discounts, replacements, and future discounts, but when it came to getting a refund I was told I had to return them to an "international facility" because they do not have any US facilities. The cost of the return was more than the shoes are worth. They are sleazy and deceitful in their advertisement of this shoe. DO NOT BUY if you think you might return!

Hike's "30-day money back guarantee" is fictitious and shoes are NOT good for plantar fasciitis!
If I could give this zero stars I would. Returns are essentially impossible and they won't refund all of your money. Like others, I had to settle for a 50% 'discount' on the shoes I bought and having to keep them.
At the end of my review, I have copied the crock of bull that they send at the end of their offer to "settle" for 50% refund.
I bought the shoes to consider a different approach to my plantar fasciitis. They claim on the site that they are good for that. That is definitively untrue. I put them on with high hopes and found that I could walk about 100 feet in them before I was in substantial pain. There is NO SUPPORT in the shoes.
Their return policy in fact is beyond absurd.
Here is word for word from their second email to me about returning the shoes:
"If you still want to push with the return request,. Please note that you are responsible for the postage costs according to our return policy. Our manufacturing occurs in multiple locations worldwide, mostly in Europe & Asia. It most likely depends on the shoe and the materials used. Possible high return shipping costs and custom fees may apply.
For this order, here's the return warehouse:
Country: China
Province: Zhe Jiang Sheng
City: Ningbo Shi
Address: Dayone Warehouse, Lane 1177, Jianlan Road, Meixu Street, Yinzhou Qu.
Postal code: *******
Tel.: *******1683
Name: WangMaoQin.
The products must be returned undamaged and in their original condition, with their tags attached. The original packaging may have been opened, but only if necessary (e.g., to evaluate whether you like the product or whether it works).
Once shipped out, please send us the following to help you with a refund:.
Courier:
Tracking code:
Tracking link that will show the address, destination, or shipping label."

I purchased a pair of shoes from Hike Footwear and when they arrived I found them to be uncomfortable and cheaply made. The shoes came with a 30 day money back satisfaction guarantee so I immediately reached out to the company for return instructions per their policy. They initially responded that they wanted to send me another pair rather than allowing me to return them for a refund. I politely responded that I didn't want another pair of shoes and I wanted to return the ones I had for a refund. Several days after not receiving a response I emailed them again. Still no response after 3 more emails. It is evident that they have no intention of honoring their guarantee so I am out over $80. This company ripped me off and I would recommend that you don't waste your money.

It is terrible doing business with this company. I ordered these shoes for my family. The toes didn't line up with our forefoot & toes. I tried calling,emailing & messaging the company on Facebook well within the 30 day return time. In calling, I tried different times of day. I was on hold at least 30 minutes. I gave up. I tried emailing for return instructions and address as instructed on their website. I finally received a response offering partial refund and still no return address. Now I am stuck with these shoes. There are similar shoes available for a much better price. Boo Hike Footwear.

Probably one of the most true old statements ever said is, Hindsight is 20/20 it's always easier to see where you been looking in the rearview mirror so to speak. Sadly, as you can read here on this website concerning Hike-Footwear I should have read the reviews first. Everything looks so good and appeared to be great pair of shoes, but in my Case that never happened. Yes they confirmed the order, they took the money, they gave me a tracking number which showed that there was movement. But nothing showed up. So I began the search to find out where the missing shoes were, and it began. I'm even more puzzling adventure. I went through the process of trying to actually communicate with somebody from the hike, footwear company, but all I got was the opportunity to listen to music on hold, it didn't matter which option I chose the sales or the support option. Either way I just got the recorded music. Everything looked legit, even though recordings were clearly spoken in english. So I determined as others have here reported that this company is just a scam, and that everybody should avoid doing business with them. I Then started searching through My financial records to find where or which account I had used to pay for this transaction, which was there showing that the money had been taken at one point. Thankfully, though today, I can find no record of any transaction with this company so, I'm guessing they just deleted it and gave the money back, Which I say, thank you. I hope everybody else would have the same experience money wise, but I also say, save yourself the frustration and trouble altogether and just avoid doing business with them at all.

First Hike Footwear said my order would ship immediately. 45 days later I sent an email to cancel the order and they refused to cancel. Once I received the order and realized the shoes have no sole or arch I tried to return. They do not answer emails, they will rip you off! Best thing you can do is dispute the credit card charge and report them to the Consumer Protection Agency like I did. Spread the word!

I ordered 2 pairs of Hike barefoot shoes and haven't received either. What an absolutely awful experience with their customer service team. Dreadful. Months now and no refund. I'd really steer clear.

Scam elderly people with no way to have questions answered. Phone number and email does not respond or answer. SCAM

I bought several pairs of barefoot shoes for my kids for Christmas. They didn't work out, but when I emailed Hike-Footwear.com on Dec. 28th, they never responded about the return. Nor did they respond to multiple submissions for a return after that, despite their website saying "30 day money back guarantee" if customer pays return shipping. Out $200. Scam!
If I had checked this first, I would have seen the red flags: https://www.scam-detector.com/validator/hike-footwear-com-review/