Hip Optical

Hip optical is not refunding my purchase although I have returned the glasses in a timely manner and requested the refund per their guidelines. They are stalling the refund by offering a gift card, then asking pointless questions. With the 30 day refund window now approaching with them not sending refund, I am looking for next steps.
Advice?

LOVE the glasses I ordered from Hip Optical. They claim in two business days. I ordered 3 pairs. One of the pairs I didn't like the color and they had no issues exchanging them even with my prescription!

I got my prescription + glasses + upgraded to the thin lenses for only $99.00 including shipping. I was blown away. I've told all my friends about Hip Optical. I will be ordering again soon!

I ordered a very cool pair of sunglasses last summer, and was very excited as they seemed to be good quality although the hinges were a bit weird. Since I own so many sunglasses, I really didn't wear these ones that often and unfortunately last week one of the arms with the funky hinges, literally just fell apart. Glasses never fell. I never used them improperly. Always stored them in the case. They literally just fell apart. I contacted hip optical to see if they would replace them or repair them and they refused to help me out. Kept on citing their 30 day return policy and wouldn't stand behind their product. The only thing they were willing to offer is a $20 discount on my "next order". What a joke. To say that I am disgusted is an understatement, and I WARN OTHERS away from buying from this company

I was impressed when we showed up on Sunday to order multiple pairs of glasses. The designs were very fashion forward and the prices really good. My wife has a tendency to lose glasses. I ordered a pair of reading glasses and sun glasses and she ordered two pairs of reading glasses. They are sending them out Monday. I learned they have a lab in South Florida so the glasses are assembled and sent within one day. Nice Job.

I purchased glasses here in Florida and had them shipped to my home and received them in 3 days. That was faster then I expected and they are excellent quality. I need progressive glasses and they only charged me $199. If you want glasses for distance they are only $99. That includes the Premium thin lenses, Anti-reflective coating, anti-scratch coating and ultraviolet filtering. They also have two stores down here in Florida, one in Fort Lauderdale on Las Olas and one in Boca Town Center in Boca Raton. They make the glasses down here in Florida and not offshore so that is probably why they are good and fast.

I purchased a pair of DEP glasses (black). They look amazing on me and I am so happy with them. I purchased in their Boca store and they were ready the next day. I only paid $199 for progressive glasses with excellent thin lenses. I still can not get over that I ordered at 10am on Monday and they were ready on Tuesday (crazy). You can buy online or direct in store in south Florida.

At first I was skeptical because I found the site on my Instagram feed. Thank you for the price it wouldn't hurt because I just needed reading classes. They have a great selection of frames. I can't wear regular store board classes because I have an astigmatism and needed a prism in the lenses. When I received my classes I couldn't have been any happier. An amazing quality frame and the lenses were perfect. I'm in the process of ordering another pair. For easy type frames I would highly recommend HipOptical!

Recommended by a friend - visited their FLL store on Las Olas Boulevard while on vacation. Assisted by Sales Associate Dayana.

Brought in 2 pair of my high end frames - store where I purchased them wanted a ton on money for new trifocal lenses. With Dayana's guidance, I purchased two sets of lenses for 1/3 the cost I had been quoted elsewhere. Picked up the first pair in 2-3 days as promised - beautifully boxed and finished.

Second pair will be shipped to me.

Top drawer place. Stop by and see Dayana. Certain you will be pleased by her professionalism and the quality of the product.

Lawrence Green
Millburn NJ