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To get to the Point I just had to reach out. I have been shopping with HISANDHER since I was 18 years old, I am now 50. I want to say, I have Never received an item so Poor Quality, anywhere, Least of all His and Her.
I wanted to give it a moment, but the Product only got worse, every time I put it is It Gets Super Tangled and Puffed, and no matter what I do it got worse. I have only worn it 5 times because it gets so bad.
I am speaking of the
Human Hair Velcro Ponytail - European Wave-Thick-18"
HPT-V-EWB-THICK:#1B
Want to be able to post to give this Sincere Review. I am Highly Disappointed, because I have not received anything so bad from this company.
Tip for consumers:
This ponytail was so Poor in Quality, it seemed Intentional on this one
I bought one bundle, that was Excellent as always, though I had never bought clips from them before, only bundle hair and half-wigs'
Well I must say what I got at my door today totally shocked me. I have been a customer of HisandHer for 26 years and this I have never gotten from them
First the hair was Hard and Very dry and Puffed out and the Moment I touched it hair began to fall out.
Also I see that it was held together with a Rubber Band, that was removable without cutting, this is something they have never done.
There is always a band that has to be cut that cannot be re-applied. I have attached pictures.
Then I read Return policy only to read that I cannot return Clip in, again I don't usually by clips and this I just wasn't aware of, and now I am stuck with hair that is clearly in Bad shape, and this is simply not right... I should receive product that is able to be used, if there are no returns.
So I contacted Grace, and She told me she would be happy to Refund, but she Assured me. That the Hair was as it should be and I simply needed to add moisture. I kid you not the hair was harder the next day. My Old bundle from 7 Months ago, still feels and looks great. The Hair is and Was Far below grade and is Unable to be used!
So trusting Her confident Declarations, I wait a day and decide to proceed in slowly moisturizing the hair while lay it flat, and as I am doing this, I look up to see the Comes are dangling off!
I AM PISSED because I have done nothing TRUST, and begin to spray it and I then look up to see other defects. NOW I surely cant return it and I am out of a $105.
PLEASE SEE PICS of BEFORE and AFTER Spray. And combs falling in 1 DAY I hadn't worn them at all. Just received them 6-7-18
This company screwed up my address, which never in my life have I experienced with any other company, business or package in the last 30 years, causing their package to be returned to them, all for them to then ask for more money. This seemed like a scam. I definitely would not recommend anyone purchase from this company.
I bought 22" inch horrible extensions and when I took a bath it was horrible a lot of hair like a knot and also a lot of hair falling out and also mixed with synthetic hair and I bought it as human hair
Products used:
I bought 22" inch horrible extensions and when I took a bath it was horrible a lot of hair like a knot and also a lot of hair falling out and also mixed with synthetic hair and I bought it as human hair
Absolutely wonderful, you are able to get what you want at affordable prices.its definitely your go to place.
I ordered micro braiding weave the picture they have on the website it's not real.Its a scam.and the they give you the color they want you to have.
Hello Helena P. We are very sorry about your experience. Please note that the pictures online reflect a sample of the product and that the selection of the length, color and quantity. Our customers have the choice to make a selection as they summit the order. A confirmation is sent promptly after summiting your online order with the detail of your order. We will be glad to take the product back on its original condition for an exchange or store credit. You may contact us at toll free at 1-800-421-4421 so we may further assist you. Sincerely, His & Her Hair Team
From shaving creams to lip balms and soap that use oils and smell great they also have have bath oils and salt that come with hisandher gift sets
Gain trust and grow your business with customer reviews.
Hello, Aina O. We are glad that you were satisfied with our service and quality. We hope to hear from you soon! - HIs & Her Hair Team