HitBTC

Sneakily took my money as "inactivity fee". Like 10 - 30 USD per month. I took everything that was left out and will forget about this terrible experience. I have accounts on Kraken and Binance, and with neither I had problems like that. Luckily I just checked my acc and found out about this craziness! Could lose it all as they didn't care to notify about this new practice!

Please stay away from this exhcnage. They make it so complex for you to withdraw your funds, they charge fee for not trading (being inactive from exchange) without letting you know. They have robbed from my account worth hundred of dollars. Please never deposit your funds there.

They cleaned up my account charging me inactivity fees that didn't exist when i signup in 2017. Never sent be any notice regarding terms changes or each time they charged me this. Check the terms of use from 2017 at web.archive.org

My review from trustpilot: Funds frozen, no support, beware of this platform, otherwise your funds will be gone. Standard messages are sent by support, which violate their own guidelines. KYC pending since 4 years!

Last ticket without support: Ticket#*******

Update 12.02.24: Even here only a standard answer from support. It's been like this for 4 years, funds frozen after deposit without details. All requested information has been submitted. If you browse through some forums, a lot of people are affected. An indictment of the site.

Update: 08.03.24:

I can only recommend anyone affected to contact ic3 (Cyber crime), file a complaint and involve the relevant authorities

I have been trying to login to my HitBTC account without success. I have been told my original code and my backup code has expired. I have complied with their repeated requests to recover my 2FA. I have changed passwords multiple times. We have received various ticket numbers with the name Mara Cueva from HitBTC Support Team. Mara assures me they will help me log into my account and will send an email. Sometimes they send a link which asks for an email and password. I fill this out and nothing happens.The promised email never arrives. So we start the process again. When I first engaged HitBTC I believed they were ethical. I ask that HITBTC respond and give me an explanation as to how I can finally access my account.

Date of experience: 09 March 2024

For 3 years I could not withdraw dogecoins and had written 4 times to them. "Technical issues" was their answer. At the day they allowed again the access to MY dogecoins, there was a "Inactivity fee" - they took 90% (3500 DOGE) of my wallet.

I had funds on this exchange. I didn't trade for about a year and the exchange took the money for itself. I do not advise anyone to work with this exchange!

Money lost in cryptocurrency has been spreading so wide more than the fastest spreading illness. The money lost in cryptocurrency maybe due to scam or investing in the hands of dubious and fake investing platform or firm, that's why we really need to be very careful in the investing site to work with, so that lost of money in cryptocurrency will be stopped. After making such mistake and fallen in the hands of the above mentioned, which resulted to lost of money, you need to make a report to the legal crypto authority in your abode, report to your bank to stop further transactions, and seek the service of Optimaltriontech to help you recover the lost funds or money. We really need to be enlightened, to avoid getting scammed again. You can reach them on whatsapp on + 1 5 0 3 7 5 8 0 8 0 7.

Steer clear from this 'company'.
Like many people I invested a little money in some altcoins, many of which have disapeared by now. All good, part of the game.
For which I did not account though, the fact that HitBTC decided to just come and grab MY altcoins by silently introducing an 'inactivity-fee'. No email, no warning.
Like many people I didn't check this site often, nor did I make any trades because of the 'crypto-winter' only to discover being left with 0,00 dollar on my account after a year of two

Easy way to buy or trade coins and tokens. Signing up is pretty straightforward, besides I verified my identity and saved myself all the potential hassle. It is commendable that the service is designed simply and clearly, it is very convenient to track everything through your personal account. The data is stored fairly securely, as far as I can tell.

Generally speaking, this service has enough positives to not only draw attention to it, but also start actively using it on an ongoing basis which I have been doing for many months now.

Don't trust this exchange ton of user been scam by them
I am one of the victim transfer tokens to exchange but never hit my account
At etherscan show, the transaction is a success.
User went to there telegram and if said any thing sensitive will be banned

I lost all the money in my account, all of it, due to a hidden HitBTC fee. The charge is US$10 per month if you have more than 6 months of inactivity. This charge can only be discovered in the terms and conditions, since it is not reported on the commission page.

Avoid HitBTC. Perhaps what other surprises it has for its users.

Lost 50% of my profit just because these mf's went short with our Dogecoins, and in order not to lose money just put the exchange rate 50% lower and blocked the withdrawals. Never use this stock exchange if you don't want to lose money. It's already blocked for a month and support is ignoring me for 3 weeks already. This is why I had to sell my doges by the price of 27 cents, while in the whole world the price was almost 60.

I got my account locked and then they asked some documents to reinstate and said they couldn't reinstate the account. They stole all my balance. They are criminals, thugs. DO NOT keep your money there, you WILL get your money lost, this is PURE SCAM

How wicked can one get. All i wanted was to make an exchange on their platform but ended up with held funds for months and agents who kept lying to me even after i let them know i had a sick child that needed it. I had to consult with fortechester to aid in wresting back my assets. Only way i escaped the sad loop this platform brought upon me. I was just but lucky.

Avoid them! The account manager kept ignoring when i wanted my withdrawal, they refuse to let me withdraw but want me to put in more money. I was advise to opt out fortunately i read about an expert on a forum that can help with refund. I reached out to Markkcoy via (telegram) and i amazed how they made the best out of my situation...

This exchange will allow you to send as much crypto as you want to your newly opened account., but then will seize your funds until you complete kyc. Crazy! I submitted all info they requested but is still not good enough. My passport and all info I had to submit is for the Bahamas, where I'm from, but I now live in Switzerland and cannot fly back to Bahamas to get proof of address so they will not release my crypto. Over $30k in crypto that they refuse to give me back

Can't login because of two factor
I have lost my smartphone and i don't have access anymore to my account.

About 20 e-mails to support HitBTC and myself.

I have send a copy of my ID, selfie with me and e-mail HitBTC desktop.

I have send them even my back-up code.

They ask me a few transactions but it is years ago i have used HitBTC.

They are not willing to solve it.

I have had the same issue with other exchanges because of lost smartphone.

Only with ID and selfie i can login back into my account.

I will never use HitBTC again.

Bad support.

I invested my hard earned funds with this firm early this year with the hope of getting a good Return on my investments. Little did i know this is nothing but a scam ponzi scheme, A colleague at work who introduced me to this company also got scammed and to be honest we were stuck and depressed and there was no other choice or steps we could take to recover our funds because we did not have enough information we needed, I am just glad the terrible nightmare is over as we were able to recover our investments with profits, i would like to share my experience with anyone who might have also been a victim of this scam phil ip sank ey 1961 at tutanota com

Bad experience, had to get Morton tech -org involved to get the 76k refunded after waiting endlessly for HitBTC for a month
HitBTC's demands became too much that it raised suspicion and i was prompted to decline further transactions with them after they asked for tax when they can easily deduct it from the gains ss it ought to be also manager talking rudely is not good at all. When nothing seems forthcoming i had to request for them to close my account but they insisted that i either pay the tax or i lose all, with all efforts to further communicate was unsuccessful till i got everything back. Steer clear.

After I start withdrawing my crypto I was locked and been asked to do KYC again( kyc was done about 4 years ago). But this time they asked way to much paperwork. Wich was provided. After long time and multiple rejection and re applying SAME documents the finally accept it. BUT they did not unfreeze my funds and asked me to provide detailed history and source on btc deposits (around 10 transactions). Some of them are 4 -3 years old! Of course I do not have any screenshots and do not remember anything!
So that's how they trying to scam you and limit you out of withdraw funds.
Do not use HitBTC as they will do everything to not let you withdraw or trade. Simply stilling your funds! As they're using those funds to provide liquidity.

Please help me... 2 years ago i do bought 500$ xmc and 250$ dollar iq cach coin on hitbtc. Transfered those to wallet now cant withraw them both and cant transfer xmc back to spot... for 2 year my money stock there and support team respond to me that they are on maintanace and doesnt know when it finish...after sending several times message from me to them support team about xmc and iq cash, they do turned off iq cash trades on hitbtc exchange...what should i do...please help me

I had $3000 worth of coins sitting there for years, now it's all gone. I reached out to support and was told that the coins were taken from me because I was inactive for months. ARE YOU KIDDING ME RIGHT NOW? They took all my money without even notifying me and now they are asking $ 20-a-month fee for inactivity. This is a fraudulent behavior and it has to be reported to the FBI