• HitBTC

HitBTC

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Overview

HitBTC has a rating of 2.7 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HitBTC most frequently mention inactivity fee problems. HitBTC ranks 23rd among Cryptocurrency sites.

  • Service
    62
  • Value
    43
  • Shipping
    27
  • Returns
    31
  • Quality
    55
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
13
8
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How would you rate HitBTC?
Top Positive Review

“Easy way to buy or trade”

Stephen R.
6/9/22

Easy way to buy or trade coins and tokens. Signing up is pretty straightforward, besides I verified my identity and saved myself all the potential hassle. It is commendable that the service is designed simply and clearly, it is very convenient to track everything through your personal account. The data is stored fairly securely, as far as I can tell. Generally speaking, this service has enough positives to not only draw attention to it, but also start actively using it on an ongoing basis which I have been doing for many months now.

Top Critical Review

“File TO RETRlCAP”

Tenley H.
8/19/24

Nothin good can come out of doing any sort of transaction with these bunch of crooks. They are so cruel and would ruin you financially if you commit your funds to them. I was deceived but i reported them and got my funds.

Reviews (78)

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Other

Thumbnail of user tobiast10
Ireland
3 reviews
9 helpful votes
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August 8th, 2021

I'm sure that all this was said before me, but I cannot but express myself. This is a very solid exchange that doesn't disappoint my expectations and treats its customers with respect.
User-friendly interface, low commissions, good exchange rates, and responsive technical support.

I want to recommend this exchange because these qualities are not often found in one place.

Products used:
exchange

Service
Value
Quality
Thumbnail of user salmand6
Czechia
2 reviews
17 helpful votes
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October 15th, 2022

I haven't used this exchange for a long time, and I am very glad that it hasn't only not become worse, but has improved in some aspects. If we talk about the mobile app, then it has become at least more optimized and convenient. Speaking about the exchange itself, as before, I easily replenished my portfolio with some amount of BTC, since the situation now obliges me to do this, and it was still the same great experience as before. Satisfied with this service, as before.

Tip for consumers:
It just got better

Service
Quality
Thumbnail of user erynb8
GB
1 review
1 helpful vote
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February 12th, 2021

I had an excellent experience with this exchange. For example, tech support helped me get my money back when I sent them to the wrong address. I had to wait, but in the end, everything ended well.

At this moment, you received one more happy client!

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Thumbnail of user rickardod
Brazil
2 reviews
3 helpful votes
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January 21st, 2022

Without long preambles, I can say that everything is good on the whole. Easy to read and understandable dashboard, financial transactions do not cause problems. However, some things could be better. For example, to make it so that you do not have to wait for a long time for a response from technical support. If you have so many requests, then hire more people.

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Thumbnail of user anielas1
GB
1 review
10 helpful votes
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March 10th, 2022

An exchange with many advantages, for which I sincerely enjoy using it. There are many different coins presented here, which are always up-to-date, while their exchange rates are simply excellent. Good leverage should also not be ignored, as well as the tech support of this service. I really like all this, but what I would improve is the fees for withdrawing coins from the account, which, in my opinion, should be done less

Service
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Thumbnail of user liannec7
Luxembourg
1 review
3 helpful votes
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April 1st, 2022

I was afraid that after all the successful trading, I might have problems with the withdrawal of coins to the wallet, because before that everything was going too smoothly. Well, I was glad to be wrong. It took a little longer than I expected, and I even began to worry about this, but just at that moment I updated the balance on the wallet and saw all my coins. Continue in the same way! If this is always the case, then this is a good reason to work with you more often!

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Thumbnail of user germinm
Czechia
1 review
3 helpful votes
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February 4th, 2022

Only this exchange has managed to keep my attention over the years. This was facilitated by the attractive conditions for transactions, and the excellent work of the platform itself, thanks to which transactions didn't take much time. Nice friendly service that immediately endeared me. Since then, I only buy and exchange coins here

Thumbnail of user robynm229
Czechia
1 review
4 helpful votes
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December 1st, 2021

Even I, not being an expert in trading, confidently use this platform. All key processes are implemented surprisingly clear and simple and do not require a lot of knowledge to use. What's even more interesting is the speed of the entire platform. Transactions and withdrawal of coins from the account doesn't take much time, although this is precisely what is criticized in many exchanges.

Service
Value
Shipping
Thumbnail of user tonyb572
Germany
2 reviews
11 helpful votes
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March 5th, 2022

Choosing an exchange for myself turned out to be more difficult than I thought because literally every platform has a lot of negative comments. Nevertheless, I settled on HitBTC and so far I'm happy with everything. The service turned out to be decent, without unnecessary problems and complications. In addition, I want to praise the support, which, albeit not always quickly, but always effectively solves the assigned tasks. You can count on her if something goes wrong.

Service
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Thumbnail of user hareemb
Netherlands
2 reviews
0 helpful votes
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February 19th, 2021

I carefully studied the history of this exchange before trusting my savings to it. As it turned out, many reviews are either as old as the world, or personify the Indiscretion of a client who doesn't carefully read the contract and then blames everyone around. Therefore, I confidently decided for myself that it was worth trying this platform and was not mistaken.

Three months of trading and no problems. Fast, clear, inexpensive. I have traded different coins: BTC, ETH, XMR. Stable good. I am not saying that negative reviews should not be trusted. Problems can happen, but you still need to approach them wisely.

Tip for consumers:
Always read the license agreement

Thumbnail of user bilalo5
Sweden
2 reviews
1 helpful vote
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April 16th, 2021

The support team works very well. They did not give me an answer right away, but they promptly helped to solve the difficulties with the withdrawal of funds. Tech support worked professionally and helped me a lot. It's not very pleasant that it came to this, but this was the first such case. The main thing is that I eventually managed to withdraw my coins.

Tip for consumers:
The support team may take a long time to respond

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Thumbnail of user myshad
New York
2 reviews
0 helpful votes
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January 26th, 2021

Hitbtc met my expectations. Apart from all its great features that work great, I would like to highlight the support team's work. No matter what happened, I always received quick answers to my inquiries and was confident that they would help me promptly. Still fees could be better.
Thank you for covering the rear.

Service
Quality
Thumbnail of user sallyw206
Finland
2 reviews
3 helpful votes
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March 19th, 2021

Many exchanges have 24/7 support and low fees, but hitbtc offers reliability that not everyone can provide. I removed all my coins from the exchange as easily as I received them.

I am confident in these guys' reliability since I was convinced of this from my own experience.
Best wishes.

Products used:
Hitbtc

Service
Value
Shipping
Returns
Quality
Thumbnail of user muneebc
Czechia
1 review
0 helpful votes
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December 15th, 2021

I decided to find a new exchange for myself because the previous service began to disappoint me. Against this background, HITBTC looks very good, although it isn't without its drawbacks. Trading is sometimes slow, but everything is much simpler than with other services. The exchange is easy to use, and I like it.

Products used:
Various exchanges

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Returns
Quality
Thumbnail of user raulr98
Spain
1 review
0 helpful votes
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October 9th, 2021

For the most part, the exchange is normal. I use it at times and buy/sell coins. Transaction times are reasonable, rates are not bad. A couple of times there were delays in the withdrawal of coins, but we were able to solve it pretty quickly. And yet it isn't perfect and needs some work, so only 4/5. You can use it but not always comfortable and convenient.

Products used:
hitbtc

Service
Quality
Thumbnail of user brandyh138
California
1 review
0 helpful votes
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September 30th, 2021

It's just a great platform. Hitbtc is doing a lot, improving service and quality of work. This is already noticeable because I often use it. Compared to my first experience here, the current Hitbtc is what it always had to be. An exemplary exchange doing its job properly.

I'm glad that they do not stop there and continue to improve their service. I highly recommend using it.

Tip for consumers:
Just great

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Value
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Thumbnail of user shivamb9
Hungary
2 reviews
2 helpful votes
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July 11th, 2021

From my very first transaction, HitBtc was able to hook me. Either the friendliness of the interface or maybe the number of coins. Although I don't use most of them, the understanding that you have access to them is good news.
Once I talked to tech support and I can say only good things about it. A competent agent on the other side quickly gave me explanations and wished me luck.

Products used:
A+

Service
Value
Shipping
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Thumbnail of user jordenc1
Florida
3 reviews
1 helpful vote
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March 9th, 2021

I just managed to make a deposit and make a successful withdrawal of funds.
There were no problems with trade either. The exchange has good trade pairs for basic needs and more.

So far, my experience has been fantastic and I don't see the prerequisites for changing this.

Products used:
hitbtc

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Value
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Thumbnail of user naimak5
GB
1 review
3 helpful votes
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March 16th, 2022

This isn't the most popular crypto exchange, but it provides a wonderful service. Here, by the way, various competitions for traders are often held. If we talk about the exchange itself, I want to praise the excellent rates and the speed of the platform, the leverage that is good enough for me and a large variety of cryptocurrencies.

Service
Value
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Thumbnail of user laurad887
California
2 reviews
2 helpful votes
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October 23rd, 2021

From the very beginning, I liked this exchange. In the business of quickly buying cryptocurrencies, I haven't found equals for it. Leaving coins for safekeeping is always scary for me, but there were no problems with this so when I wanted to withdraw them to my wallet, the process didn't take much time.

This simplicity of working with coins is what I liked the most. I got a lot of good experience and recommend this exchange

Products used:
Exchange

Service
Value
Returns
Quality
Thumbnail of user rosag89
Austria
2 reviews
14 helpful votes
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July 1st, 2022

I've spent quite a bit of time using Hitbtc as my exchange. I have something to compare with, since before it I used a couple of other exchanges, but decided to completely switch here in the end.

This was facilitated by the fact that Hitbtc was the first exchange from where I freely transferred cryptocurrencies to my third-party wallets. They offer coins on good terms and overall their service is quite good. I like how many coins are presented for purchase. Their list is really great.

For me, the advantages of this exchange were obvious, so I firmly established myself there. For now, I'm confident in my choice.

Service
Quality
Thumbnail of user ikrao
GB
1 review
4 helpful votes
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January 11th, 2022

Hello everybody. This is not my first year in the crypto environment and from time to time I have to change exchanges for various reasons. Hitbtc turned out to be the next exchange I switched to and I can say that having experience with other services, I can praise this one. When buying or selling cryptocurrencies, difficulties can often arise, but this hasn't been observed here for months. Calls to technical support were considered in a short time, which allowed me to quickly solve problems. The exchange operates on clear and transparent terms, which is good news.

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Thumbnail of user bartg21
Belgium
2 reviews
0 helpful votes
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March 4th, 2023

I've been using HitBTC services for about 6 months now, and I want to assure you that I have never met such a good exchange! Not only because it offers many cryptocurrencies, but transactions are made quickly and accurately. No, that's not the only reason. An important point for me was and remains their approach to their customers. It is really valuable when you are taken seriously and business is done for real. This is manifested, among other things, in the work of the support service, and in favorable working conditions.

To sum up, it is a pleasure to do business with you!

Quality
Thumbnail of user arketm
GB
1 review
0 helpful votes
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April 20th, 2021

I haven't hoped to meet such a fast exchange for a long time. HItbtc amazed me with its transaction speed. I love the service this company provides. Support responses aren't always quick, but they are accurate and informative. It all turned out to be a good experience for me.

Products used:
exchange

Service
Value
Shipping
Quality
Thumbnail of user alexm1093
Ukraine
2 reviews
9 helpful votes
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October 19th, 2022

I trade different cryptocurrencies on different exchanges, and I have something to compare with. HitBTC looks at least as good as its counterparts, and does its job as expected. It is convenient to replenish the account, and there are no difficulties in doing so, withdrawing coins is no less easy, which is also pleasing. Trading tools look good, and my experience has shown that they can be confidently used to make a profit. I enjoy buying/selling through the exchange, and the exchange as a whole makes a very pleasant impression.

Tip for consumers:
Remember to think with your head when you read any reviews.

Service

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