HobbyKing

I placed an order for a RC plane/boat stand that was shown as in stock, but it seems they didn't have one in stock after all, and they didn't have the courtesy to get back to me to let me know this.
Only after participating in their awful 'online chat' did they agree to cancel the order, and even then had the cheek to say they might never get the stand back in stock, so does this mean they would just have kept my money and ignored me?
Now seven days after the order was cancelled they still haven't refunded my $29!
In my opinion a company of their size that does not have a contact telephone number for customer issues must be somewhat dubious!
DO NOT USE HOBBYKING. (Especially the UK arm of the business)

They have nice web page and Youtube videos but those impressions dont count! Customer service are like robots with standard replies and frustrating. How bad can it get!
I had a 2nd disappointment when a Walkera QR X350 body shell was delivered without 2 fastening nuts on one of the arms. Its completely useless without them and being machine installed. A $30 purchase and was offered with a $5 credit. Further chats were futile and they dont understand the feelings of hobbyists. They being in the hobby business!
1st disappointment was a damaged carrying case delivered. They offered a replacement but never came! Offered a credit but in that I lost $45 of delivery charge and now $9.99.
Hobbyking is definitely not a merchant for subsequent purchases considering their service and customer service whom are good in checking delivery dates. Not suitable for disputes.
I still have credits with them and they can keep it!

Never had a shipping issue. In fact shipping from the US warehouse I get it in 3 days. From China I get it in 11 days. Want to save a ton of money? I can buy 2 of everything and still save over 50% on North American prices and I have an extra part. Gopro equivalent for $70! I have 2! Ok, the parts aren't the best quality, but seriously, you SAVE a bundle! Sorry you guys had such bad shipping issues. But I guess SOMEONE has to buy North American prices! ;)

There are a lot of poor reviews about HobbyKing, but I have to say, I had a very good experience with them recently. I purchased a high capacity LiPo (20,000mAh) battery, then a couple of months after purchasing was ready to use it. It was manufactured incorrectly with battery polarity reversed! I took a couple of photo's as requested, including one showing voltmeter attached. The RMA request was promptly approved and a replacement battery is on the way.

Obviously this was clear manufacturing problem, but I found the process efficient and not at all what I expected given the negative reviews. Maybe they are trying harder..

Purchased B-17 in November 2014. Very poor support. It took more than two weeks to convince them the ESCs were defective and allow me to send them back. What I sent, I did not get back. I recieved generic ESCs without the long harness used in the model and no connectors. You should not do business with this company. I am bothered by the fact they are allowed to advertise in the Academy of Model Aeronautics magazine. That is the governing body that should be protecting member modelers. If you buy from them, you will not be happy. Worst hobby company I have ever dealt with.

I really thought that they wouldn't charge such ridiculous ******* inflated shipping prices. The shipping price was more than I was paying for the item I was going to buy and the price on the item I was going to buy was $70. SEVENTY ******* dollars! AMERICAN! Stay away from this sites shipping prices are way too expensive for someone on a budget like me. Save your money and if you really want one of their products, you're better off buying one from ebay or amazon.