HobbyKing

I placed an order, but it never showed as paid and it was still pending days after I purchased it. Several trouble tickets later and it was clear that Hobby King had NO intentions replying to me. As a result, I lodged a dispute with PayPal. Hobby King's response? Resolve the dispute? Contact me? No, they cancelled the order immediately! After several attempts and after finally contacting customer support on the live chat (I was hung up on once) Hobby King refused to resolve this unless I closed the dispute. DOING THIS WOULD HAVE GIVEN ME NO RECOURSE IF THEY DID NOT SHIP as a closed dispute cannot be reopened. I was repeatedly told that PayPal would have to resolve this. They refused to deal with this through PayPal, a step that would have protected me. Again and again I was told that I had to close the dispute before we could proceed. Looks like I'll have no choice but to escalate this.
I've never seen such poor service in many, many years of dealing with online companies. Other posts refer to Hobby King as a fraudulent company. I cannot help but agree.
And as for you, Dan C. From Hobby King, don't even bother giving me the line about how 'sorry' you are and how you're opening up a US call center... yada yada yada...
Tell me how this will be resolved NOW. You can feed me all the bull you want about how things are GOING TO improve, but if you don't follow through and fix all of the CURRENT problems it's all just a bunch of generic crap without having to back any of it up with action.
Notice how we all want ACTION in RESOLVING Hobby King's fraudulent actions on behalf of us, their customers.
Well, in this case I'm a former customer. I will NEVER be dealing with you again, nor will anyone who I speak to from this moment forward.

I had 3 (three) deals with them.

1. Some spare parts and materials, one of them being on back order and claimed to be available within 5-25 days. After a month I observed the missing item available, but my order not shipped yet. After raising a claim to the Support they tried to pretend that the item is not available, but after receiving the link from their own web site and after several more days of communication the item was shipped.
2, Quanum Nova quadrocopter (RTF) with some spare parts was bought from them. Not serviceable from unboxing. A long and useless communication with the support resulted in nothing. After several months of reading of specialized web sites and after communication with other happy owners of this scrap I managed to spend more 30 USD on Ali Express for spare parts and to make the copter flyable. The reason of initial failure was faulty motherboard of "ready to fly from the box" quadrocopter. No valuable help was received from long communication with Hobby King Support Team. The offer to send back the copter and to get a refund was just one more scum attempt. You will waste your money for two-way shipping, then you wilol get a partial refund of your money wasted for buying and for shipping - and then they will sell the same lot to another dumb.
3. Currently I have an order which was paid on the 12-th of May with all items marked as available. Now, on the 15-th of July, I am still reading fairy tails of Hobby King Support about some servos from order being on backorder (which is a 100% lie) and about 30-days period of restocking the store (which is again a 100% lie because already more than 60 days passed since payment was made for the item that was alreasy available in stock and is not shipped yet).

I filled in the order form I know where I live and I filled in my shipping address then paid for the order and went to bed it was midnight. Then they sent me an e mail at 2AM with a spannish address as the delivery address. I am asleep But they say I should have denied this address there and then. LATER AT 4AM there was another e mail saying they have SHIPPED my order to the address in Spain? I get up in the morning and see this Spanish address and I contact Hobby King. They say I HAD TO have given them this address and wont do anything about it SO I loose the goods and the money! It took a week of Live Chats and e mails and Only when I managed to forward the original order confirmation e mail from THEM that showed my UK address did they investigate. It took a week of me being called a lier and acusations that I gave them that wrong address. Only when I sent them their order confirmation sent to me that showed MY ADDRESS with hard proof that I did give the correct address at the time of ordering did the truth come out. Their shipping department made an error. I get a credit and no apology. THEN I get a request asking me to confirm I am happy that they resolved the problem. It was a nightmare and they seriously thought I gave them this foreign address!