HobbyKing

I ordered the Bix 3 and thought it would be shipped from the USA warehouse but when the order was totaled I found that it would be shipped from China. Shipping charges were $74.58! Then after reading some reviews, I got worried. The good news is that the plane arrived in good condition in 12 business days. A great r/c model but their business practices were rather suspect.

Nine weeks and counting...
My order was shipped May 21st. I could not pull it up on any package tracking systems after many attempts.

I put in a support ticket on June 25th as I heard nothing about my package. They pointed me to the Malaysian POS site, and I was able to find the package there, saying it was shipped to the US on June 14th (two weeks prior to the support ticket). Customer support said that it would arrive by July 15th.

It is now July 17th and still nothing.

I have put in another customer support ticket to see if they can tell me what is going on. It was a $120 order that I'm missing, and wondering if I flushed that money down the toilet.

I hoping for the best, but at this point expecting the worst... very disappointed, especially given the amount I've spent with them.

I read about hobby king horror stories before I place a small $10 trial run order with them that consisted of a aluminum folding prop spinner, and some control surface horns. It took 3 months for my order to arrive because of some snafu with customs. I spent hours trying to contact hobby king to resolve my order with zero help from their mmiserable customer service. I told them to cancel the order, and refund my money which they wouldn't do either. That was my first, and last order with them.

Ordered and paid for a FrSky X7S in promotion (GLOBAL warehouse) on 13/09/2019 (order *******) with expected arrival date at the end of November. After 5 months and various requests they tell me that they don't know if and when it will arrive. They have the same radio available in their EU and UK warehouses but don't ship.

They put a 50% promotion item, they took the money to do their interests and when the person who ordered it gets tired of waiting they return the money. Money that in the meantime they used to do their business.

It is a scam.

I purchased the HK 450 v2 helicopter and it arrived 3 days later now I have read some reviews that said shipping was slow but I can't say that it was ferry fast and the product was perfect. Thank you HobbyKing warehouse.

Have bought from them many times and stuff always turns up. Customer service can be slow but the prices are very good.
Only problem is be careful which shipping you choose, NEVER choose SCS EXPRESS as they overcharge for Customs and Handling!
Otherwise great company.

Look I do not normally slam a company,,, But these guys are something else!
I waited in the morning for 1 hour on the "Live Chat" I went to the bathroom for 4 minutes and they were gone... I called "Live Chat" in the afternoon waited for 10 min before getting connected with "Daisy"... It took 10 minutes between my texting her and her getting back to me, I wasted 1 more hour, I said to ship it from the US warehouse, But they decided I wanted it from Hong Kong,,, 6-39 days... Ya right! I drove to the Hobby store 10 minutes away and got what I wanted... NEVER EVER AGAIN! I sure wish I had read this site first!