WORTHLESS COMPANY! Never buy there again, has been waiting for a receiver for 3 weeks, still nothing, customer service says that I will have lost my money.
At Aliexpress is often free shipping, much faster and much cheaper and track and trace. NEVER more Hobbyking for me!
I bought batteries from here. They never arrived. Hobbyking won't refund my money. They are extremely dishonest! Don't buy from them unless you want to be robbed.
I won't buy from them again. I bought a lot from them over the years, but they've gone to hell now. West coast warehouse and customer service is worst then you could believe.
I have no comment. Never had such bad experience. My first order was lost and hobbyking didn't even notice. After 45 days order was resent on my request. And now shipping company wonts to charge me additional 30eur besides customs and tax that were not showing during my item purchase even I paid shipping in advance. My order value is 45eur so shipping+30eur+customs+VAT exceed that value! And hobyking states that I am trying to avoid customs and tax in my country even its not true! Closed my ticket and informed me that they will charge me expenses for returning my package!
Found this site after I ordered 3 LiPO batteries (3C 2200mah 11.1V) and got really nervous that I was going to get screwed... I made sure their site said that they were in stock from a USA warehouse and ordered USPS Priority and they arrived right on time... charged them up and flew my eflite 450 Cub on parkzone super cub floats in the snow. They all held a full charge and flew great considering only $12 each! I dont know how they do it when the EFlite batteries are north of $40 now... Both made in China... Anyway, great customer service on this one, just dont know if I am brave enough to tempt fate twice!
I received all support I needed and my problem have been solved in a very short time. This is one of the reasons why I can recommend Hobby King as a great and serious company. Thanks.
I order approximately twice a week from China from various sellers. I've been doing this for years. It is the FIRST time it is THAT BAD.
First, they are lying about their stock levels. I ordered only items in stock to get fast shipping. However after I paid I found they were not shipping the items for 5 days! I asked them twice, and they then told me "item is out of stock due to factory error". Why did not they tell me this straight away?
Second, one $96 item I received did not work. It could never have worked, it stopped working immediately. Either they don't test their products, or they knowingly sell broken items.
Anyway, I asked them about what we could do... they told me that to get support I need to send them their garbage item at my cost. I proposed to send a video of the issue so that they can check if I did anything wrong... they refused! I think they know their products do not work, they are not interested in seeing what's happening because they already know.
I tried to get them find a solution... and they closed the live chat session.
I am now in the process of filling a PayPal complaint and I encourage all people who have issues with HobbyKing to file PayPal claims. It seems that money is the only thing that they are interested in. Let's show them doing business is not just taking the money of the customers, you also have to stand behind what you sell.
Don't waste your money buying any of their rc cars or planes, they will make something for a short period then discontinue it and not make parts available then your stuck with a useless product!
I ordered a pair of FatShark FPV goggles from HobbyKing and after a week it was "still processing". I contacted Customer Service and they replied within a day with an explanation and more information.
They were respectful and polite, I would 100% shop there again.
Won't send products ordered to correct address and then keep the shipping cost when they decided to cancel the order randomly. Don't waste money
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new
Overview
HobbyKing has a rating of 1.5 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HobbyKing most frequently mention customer service, live chat and store credit. HobbyKing ranks 11th among Remote Control Cars sites.
We've also developed several well-known brands including Turnigy, which is renowned for its electronics and batteries; Durafly, for quality RC airplanes; and OrangeRX, for RC radios and receivers. If you love RC products, then we're just like you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new