HobbyKing

Just made my first order with hobbyking, I'm from Europe and I just order items that were available in Europe Warehouse. Right after I payed my order, I just check with hobbyking where my product would coming from and they were fast replying that the origin would be from Hong-Kong. Once I'm from Europe it doesn't make sense, so I ask them to cancel my order so that I could order from their European Warehouse. No more replies to my messages and I'm just receiving robot messages saying that my order is going on. Terrible experience for my first order. Never got this problem with any other RC Company. Once they have your money they just don't care. They just bought bad publicity and they just lose a customer on his first order. GREAT COMPANY!

ORDER #*******
I have contacted you twice already to chase up part of my order missing. Can you please send the missing items. Thank you.
*******-0 and 601CC-14-30c to be shipped from Hong Kong have still not arrived.

Please do not continue to avoid sending out my order. I have paid for these items and I need you to send them to me. I have been waiting 6 months for these items. Either send me the items or send me a full refund.

Don't be fooled by the prices. There are several reasons for the bad review. First the customer service is a JOKE. I ordered 3 things and the ESC and Motor i ordered for my boat were both garbage. The programming card for the ESC was the 3rd item and I couldn't even test it because the esc was burned out when I opened the package. These fools needed me to send a video of my motor on fire in my boat as proof. I reluctantly plugged everything in and took a video of their shi*ty product. STAY AWAY from Hobbyking.

I am going to call this COMPANY the #^()^#() that it is... BUY LOCAL and spend an extra couple of dollars. I placed and order on an item in stock and a week later they FINALLY decided to ship it. I contacted them 2 days into the order to find out what was taking so long and they stated it was to late to cancel my order. I hate this company and would recommend "Banana Hobby, Tower Hobbies even Value Hobbies is quicker than that sorry company... Listen and take my advice while your ahead...

As a business owner I was buying £2000 of stock a month from 'Hobbyking'- and yet whenever They made a mistake (once an entire BATCH of bad batteries) they take any excuse not to remedy the issue. Quite simply they do not care about ANYBODY- wether it's a sole consumer or their best reseller- they DON'T CARE.
They operate a UK website and warehouse through a loophole that means they operate under Hong Kong law instead of UK law. This means Trading Standards is completely powerless against them. It should be illegal.
I will now go direct to factory for my supplies- I've absolutely had enough of these scumbags.

I could go on for awhile about HK. At first all was good. Then things went south real quick. I ordered a 4S 4500MAH battery that took 16 days to arrive from Lakewood warehouse. Put it on charger about a week later and HELLO! Dead cell. No way to get hold of anyone. The 30day warranty arrived so I bit the bullet on that one! But, the final straw was opening the US East Coast warehouse. I live in AL so I figured I would finally save on HK's high shipping prices. I ordered 4 small items that totaled $11 and weighed 14 ozs. Not much choice as to how to ship. The shipping came to $7.48 from AR to AL! I spend quite a bit of money shopping on line and never have I seen shipping charges in the 60% range vs cost on these type of items. No hazmat on that order by the way. I was warned by members of my rc club, but I didn't listen.

As a long time HobbyKing customer with over 200 orders, only 3 or 4 have had problems, and of those all were rectified in time so I have no complaint on that. However, I find myself having to write this very negative report on the disgrace that are the HobbyKing Gift Certificates on behalf of others. Many recipients of them are finding that if they are not used at the full value, the balance is not carried forward! So buy something with a $50 certificate that costs $1 and HobbyKing STEAL the remaining $49!
Anyone reading this review should pass the information on to as many people as you can - DO NOT PURCHASE HOBBYKING GIFT CERTIFICATES!

Like most every other review here, my dealings with Hobby King have been frustrating to say the least. Placed an order for a small item and was sent an 8 foot wing span model plane. When I contacted customer service, they wanted me to send pictures of what I received and they would start an investigation, and... if they found that they had made an error they would contact me. What? After numerous live chats and phone calls they finally agreed to credit my credit card upon receipt of the merchandise. I shipped the box back, and the next communication... HK decided I didn't deserve a refund that I could only have a store credit. They shipped me the wrong item and I have to buy something else from them to use my credit? Oh, and did I tell you a paid extra to have it shipped from the USA with overnight shipping as I needed it for a company demonstration. I am now 6 weeks into my HK order and still haven't received a full refund. I am not sure how they are if things go right - that has never happened for me - but when HK makes an error, look out. Do not use these guys if you need the item(s) you ordered. There is every chance you will never see the item and never see a refund

Garbage. Ordered motor and battery from USA warehouse. Arrived in a timely manner except they were faulty. Battery was swollen and unsafe for use, and the motor seized on a bench test before install. They asked me to make a video proving the motor didn't function and I objected, claiming my esc would be damaged by running a seized motor with it. They told me the claim would be closed if I failed to comply. I obliged. I burned out my esc. Now I am getting emails telling me to make more videos in different configurations and that the battery will not be covered at all! Really?!? They want me to hook it up to another esc as well. No thanks. I'll keep my working equipment working. Oh and they want me now to mail the items back at more than the original purchase price so they may be inspected again, because apparently all the photos and video did nothing, even though great care was taken to thoroughly document the problems. Order from the US companies boys and girls. It's slightly more money, but you'll have items faster and have support when you need it. Hobbyking is the worst company in the industry.