Hobby Lobby

So we were in line to check out, there are 2 registered open, i have 1person in front of me the line next to me has the same they open a 3rd register, I move to it. The larger and incharge person standing behind all of the registers tell me I can't check out until the lady from the other line comes around and checks out. The only difference is one is black one is white! The other didn't even move when the 3rd line open and even said so. Large and in charge told her that she needed to come in front of me.

I would rate the hobby lobby location In lawrenceville less than 1 if I could. This has happened to my more than one time when I went to pay for my items. An associate working asked the customers in line to go to an open cashier. I was next in line and the cashier told me to let another lady that was there after me. Another cashier came and asked the person in back of me to go to another cashier. I was left in line the entire time (because the customer before me had many items) when others that came after me were able to make a purchase. I consider that awe full customer service. It can not be a coinsidence because it happened more than once. I was stupid to go back.

For a Christian Store, they sure are rude to people. I was behind a lady in the Pensacola Florida, Davis Hwy location in the return line today and she was trying to return a little doll from the dollhouse area. She had a receipt and she had her packaging she kept saying over and over the package was opened when she bought it. Then she pointed to the return policy on the cash register that said they'd happily return any item with a receipt. They absolutely would not refund that for her. The manager that came up and talked to her about it was rude also. I ended up leaving the store I was so disgusted with the way they were treating her and I went to Joann and found what I needed. I will NEVER shop at Hobby Lobby again and I hope that lady leaves them a bad review!

I ordered three Bottles of RIT dye on 5/19 it stated up to 7 buisness days got emailon 5/22 statingshipped DHL... well DHL tracking did not exist.I contacted customer service then received an email on 5/28 stating item was shipped USPS.? So its now 6/3 and still nothing? I have canceled order.

For a store with "Christian" owners, it thoroughly disgusts me that they are putting Christmas items out in June! I had to leave the store and I won't ever be going back.

The Hobby Lobby store located in Palm Coast FL has terrible customer service. The lack of customer service is deplorable and the associates don't know what they have or where inside the store products are located. At the registers many times they ring up the wrong prices so be sure you watch them closely. They even argue with customers when the customers are right. The manager doesn't know very much either and seems to ignore the associate's unfriendly attitudes, she mostly just stands by the door and if you're lucky she may acknowledge you. Ask her where something is and she has trouble telling you where it is as well. I wonder who is responsible for putting merchandise on the shelves. I like shopping there and happy we have a hobby lobby in our small town but the employees need extensive training especially when it comes to being polite and respectful to their customers that are making purchases. The shopping experience should be enjoyable but the atmosphere is negative The employee behavior sets a negative energy and the environment perpetrated by the employees set a bad example for most people shopping in the store. Everyone looks miserable. I thought hobby lobby was a sort of religious attitude kind of store but it sure doesn't seem that way. I hope the upper management cares and decides to put forth an effort in making hobby lobby a better place to shop. Lord knows we can all use more kindness for each other for a more pleasurable experience.

I shopped at Hobby Lobby this evening. I packed my car with merchandise. I left my work bag,with all my personal items in the shopping cart. An associate named Tim noticed my bag in the rain. He then brought my bag into the store and gave it to David the manager.Thanks so much TIM for your HONESTY and a thank you to Store Manager DAVE for finding a way to contact me and let me know you had my bag!

LOVE HOBBY LOBBY!
Michelle

The hobby lobby in North Port Florida Needs to put at least 2 employees at the fabric department when they have a discount on fabric.
The employee, Donna was doing her best but so slow. Ugh!

I visited this store over the Christmas season. I was working on a project for special people that do so much for me throughout the year. I wanted to surprise them with something really different. My friend and I went there to pick up some art supplies. I was amazed at this store. I completely got off track because they had everything. My friend was getting upset with me because she was trying to show me what we needed for the project. Of course I was all over the place. They had the largest selection of ornaments I have ever seen other that Valley View farms. Not only that but all sorts of different items. Furniture that was beautiful. They have everything under the sun. Puzzles, candles, craft items for making just about anything you want. The staff at the store were so helpful. Although I have never ordered yet offline to see how there customer service is. I will be sure to order online in the future. It will not be as fun as going to the store. I could have spent the whole day there and not had enough time to look at everything. This store is really really nice. I hope that everyone enjoys browsing this site. www.hobbylobby.com

I purchased a gift card on 11/22/23. It was to be delivered directly to the recipient out of state within ten business days. Hobby Lobby never sent an email to confirm that the order had been shipped, or an email to confirm delivery. I checked the Order Status and realized it never said that the order "shipped." It still said "processing." I awkwardly confirmed that the recipient still hadn't received the gift card. When I called on 12/27/23, and asked why it hadn't been shipped yet, I was told by a very pleasant worker that it HAD been shipped and that the website status always says "processing" even after delivery. Because it had not yet been activated (because it was never ACTUALLY shipped/delivered), customer service offered to cancel that card and re-issue a new one containing the same gift card message at no extra charge to me. (Generous, right! Go figure.) I agreed to let them issue a new card, to be received in 10 business days. 11 business days later, still no gift card. I called. Another very pleasant worker informed me that the new card had never been sent by the previous worker, but that they had refunded me. Not at all what I asked for or what the rep said. I was never sent an email to inform me of this. I never got any notification of a refund. After searching my card statement, I confirmed that I was refunded on 12/29/23. I will never purchase anything from Hobby Lobby online and I will spread the word far and wide. Their customer service reps are very kind, but this experience has turned me off completely. Until they start sending proper email receipts/confirmations/shipping notices/etc. And update their order status feature through the entire purchase process (like every other company out there; Amazon, Etsy, small businesses, etc), they will continue to "accidentally" rob their customers who send gift cards. Hobby Lobby claims to send the gift card recipient an email to let them know that their card is on the way. I double checked the address. Surprise, surprise: they never got one. What an inefficient website/ordering system. Want proof? See the image attached. My order still shows as "processing." 1/12/24 Shaking my head.

The Hobby Lobby store recently opened up in Avon from day one I started doing business with them. I recently purchased a can of spray paint and the instructions said to Serta screwdriver turn in to get the cap off. When I inserted the screwdriver and turned it paint started spewing out everywhere. The paint ruined my desk my chair and my floor. I took the can back to Hobby Lobby and said it's really not fair just to get the price of the $3 can of paid but I would have been satisfied with a new work mat. The manager very matter-of-factly said I need to call the manufacturer. I said I bought it here and he didn't even ask me what would make me happy and I would have been happy with only part of my stuff replaced a very little investment on his part. I didn't expect everything to be replaced but I expected some better customer service and I received, the manager had no intentions of doing anything for me. If this is the way that they go to market I refuse to buy at any Hobby Lobby in the future I will buy my craft supplies anywhere else.

Just wanted to write a quick review to say thank you Yosh for all your hard work with getting heavy items into the car! Customer service has been great by all the employees in this store!

I shop here as a last resort. I don't like how this company operates as they seem hard-pressed against becoming modern on any level. This is a personal problem, but their hours and the fact that they are closed on Sunday makes it hard to shop here if you don't work a normal 9-5, Monday-Friday job. 8pm is little early to close, even just an hour later would be better. But the primary reason I don't shop here is because they refuse to just use bar codes. Can you imagine how much money they are able to make by not programming sales prices to automatically ring up at the register? You have to make sure that you are getting the sales prices because if the cashiers don't check the ad, you'll be charged full price.

Political issues aside, poor customer service, an outdated register system that I'm sure they hold on to so they don't have to honor sales prices they post in their ad, checkout lines that are slower and fewer in number than even Walmart. Also, if you can find any item they have at any other non dedicated craft store or online, it will almost always be cheaper. The 40% off coupon is nice, but will only reduce your price to what it should've been in the first place.

It's so disappointing as a customer to see fall decorations displayed for such a short period of time and before the fall season even begins Christmas decorations take over.

The selection at the Ballwin MO store was junk! After an hour of shopping had one item in my cart. Was told no coupons are available anymore. The clerk was so rude. Shop there for years, never again.

Chico customer service is awful. Items not on sale placed on sale tables with signs but not honored. Manager was very rude. I won't be shopping here again.