Hobby Lobby

Love Hobby Lobby but was told today they no longer carry Jesus Loves Me Ribbon but they had plenty of Rainbow Ribbon. Very disappointed. Amazon carries it, so I will just shop there for all my needs.

I was in one of our local stores this afternoon with my daughter and we ended up buying some rubber stampers. I have to say that I am NOT happy with the customer service that I received.

The items that we chose were from the clearance area since I was buying them for my three, five, and seven year olds to do some homemade cards. Three of the items did not have a clearance sticker and two of them ended up not being on clearance. I totally understand that this happens and it was not a problem. Before I had the luxury of staying home with my children, I worked about 10 years in different positions that required me to deal with the public effectively.

The problem started with her attitude. It became more frustrating when I tried to mention that they check the clearance shelf for the other stamps so that they might be moved to their proper place. Had she stopped to listen to what I was saying, she would have understood that I was not trying to get the stamps at a discounted price.

Joanne's and Michaels are a few blocks away. I chose to shop at Hobby Lobby because they are suppose to be a Christian based company. I want to support companies that try to hold to certain values. Although, I may be taking my business elsewhere as my customer service experiences have been better.

I give 2 stars because forever in a day, this place will NEVER mark their aisles. It's common sense really. And so SIMPLE a task. I hate wandering aimlessly, looking for what I need.

Went to the Dixie store in Louisville today and as usual they only had one checkout lane open and 8 people in line. At least at Walmart you have the option of self checkout.

I have never written a review but decided to let upper management just know how much their employees dont care at all.
I couldnt wait to take my craft loving 13 year old daughter to the Hialeah store near Miami Florida which is about 15 miles from our home. Before we left home, we saw that there was a 40% off coupon on a regular price item.
We spent over an hour, probably closer to two going up and down the isles picking out items and just marvelling over the amazing store and the variety of everything and anything one can think of.
Come checkout, we could not get the coupon downloaded maybe because of the building/area. We walked out to parking lot and still could not get it-should have taken a screenshot at home.
The woman at register had not the slightest interest in helping us. She told us that they also have scannable paper coupons but did not have one with her. I approached the manager and she too had absolutely no customer service skills or slightest interest in helping us.
We ended up leaving the store empty handed and totally frustrated.
Drove to Michaels craft store a few days later and had an amazing experience as usual.
Hobby Lobby beware because a lot of your employees have no interest in their job. They are there only to clock in and clock out. They will kill your business.

I came down (Lawrenceville, GA) for a specific item I saw online when I saw it was on sale. When I located the item, the price was different, even though it was the same sku#. I asked the girl on the floor and she said "just show it to the cashier. She will match it." So I brought it along with several other items I added for my brand new cricut. The cashier said she has to go with the instore price and cannot honor the Hobby Lobby ad on my app. There was a manager right next to her, counting cash from the next register. Instead of joining in our conversation as to why I couldn't get the sale price, he just turned his back to us and continued counting. I said "Well then! You just inspired me to go to Michaels!" and left everything in my cart there as I walked away. I turn to the manager one more time and he just stayed his position. So, I went to Michaels and not only did they match the Hobby Lobby sale price, all of their Cricut accessories were BOGO or 50% off.

Stay away from the house brand yarn. I had hoped that it would get better over the past few years after the company eliminated most of their outside brands. The Bee yarn is always full of snags, tangles, and knots. Most of the time I end up losing feet because I have to cut it at some point in the process. Guaranteed bad knitting experience when attempting to knit with this junk. There is no quality assurance with regard to this product. Further, the employees could care less that the product(s) are descent and usable. Regardless of which employee a customer approaches, rest assured that any employee is miserable working at HL and possesses a combative persona. I always have a bad experience at their stores. So, in a nutshell; customer service is consistently inadequate starting with the very nasty COVID-19 greeters at the front door and the in-house brands are frankly unusable. And for the record I travel all over the United States and have been to more than a dozen HL's, so my evaluation is concurrently consistent across the board.

I was told originally that this was a Christian based long term job. Not only do you train yourself but even though passing the first time I was required to take it a second time and scored a 98 and that's during your first week. They don't go over anything in grave detail. It says you can not accept gifts but while checking out a customer had said she didn't want her change of 59 cents and that I could have. Given the fact that I've only had one other cashiering job other than when I was 17, now 33. I didn't think any of it since it was loose change. I brought up again to the manager and he said we are not to do that. Now I never did it again but this was the reason for his termination right after I informed that I had just been evicted from my home. I honestly think it was because I wasn't willing to flirt with a married men like every other girl store was. And a mother observing his interactions with the 19 and 20 year old cashiers I really didn't feel comfortable working there. I'd never be willing to sleep with anyone just to keep my job. Not Christian and not a safe environment to work in.

Made a large purchase on Saturday only to find out most of the items went on sale the next day, Sunday. The cashier told us we could bring back the items that went on sale for a price difference, this was the Round Rock store. We ended up going to the Hobby Lobby in Georgetown since we live there. We were told by a cashier that we could not get a price difference because we failed to bring one item back on the receipt, a handbag that we know wasn't on sale.
We were basically told "since you didn't buy it here, we can't pull video to see what you bought. So we can't do a piece adjustment."
Pull video, what kind of crap is that, I had the receipt and all items untouched still in the same bag, minus the handbag.
Even though we told them we were told to bring back the items that went on sale, untouched, we were refused service.

Felt like we were profiled, why would video need to be pulled in the first place?. We had the items untouched, the original bag, and the receipt. Bad business practice, oh and missy, you know who you are, good thing we couldn't see your name tag cause I would have blasted your name in here.

The store is full of Christmas decorations, but nothing about Hanukkah. They made a decision to stop selling anything that related to Hanukkah.

I purchased a Christmas tree from the Beavercreek, Ohio location on November 6,2020. Due to the I'm assuming size of the item you get the ticket of the tree you wanted and take it to the check out counter with you. We purchased the tree then an employee brought it to us at the front of the store. We got home, set the tree up, and plugged the lights in. Within a few second sparks came from the tree in an area the lights did not work, so we quickly unplugged it and began looking through the tree. We found a completely severed wire. While packaging the tree back up to take back we found a sticky note at the very end of the box that said "cut wire fire hazard". This was very concerning as they clearly knew it was a damaged protected, one that was DANGEROUS. Why was the product not removed from the sale area?
We took the tree back and asked to speak to a manager. The manager advised we could return the tree for a full refund but any other compensation would have to come from corporate. Corporate called the following Monday and offered a $10.00 gift card.
We got a full refund which is what matters but seriously? You could have burned our home down and all you offer is a $10.00 gift card.

Why, oh why are there long check-out lines at ONE overworked check-out person?...and most of them are so professional and courteous despite the poor management or corporate planning. Also, there are usually two or three check-out counters with only one of them in use, and if the lines get extremely long, which they always do, a poor overworked store manager who is doubtless not allowed to improve the check-out process, will call for an employee to open a second check-out line, always giving the excuse that they are short-staffed. Whether this is true or not, I don't know, but it doesn't address the central issue of a poor check-out process. Sometimes opening a second line results in people jockeying for position in the new line...not a pleasant sight. It would be SO EASY to have one line that feeds into all three counters like Marshall's, Kohl's, Joann, Michael's and other stores that have made check-out an easy process. There is NO REASON ON EARTH that Hobby Lobby couldn't do the same thing. This is one big reason why the satisfaction level is so low at HL. I can't imagine what their problem is...unless it is terrifically low morale at corporate and no one cares at all what happens to the company.

RACIST AND RUDE...PEOPLE SHOP ELSEWHERE THEY DON'T RESPECT PEOPLE OF COLOR...THERE'S A LOT OF OTHER STORES TO SHOP I'VE EVEN NOTICE A LOT OF THEIR ITEMS ARE SO CHEAPLY MADE THEY BREAK AT THE TOUCH OF THE FINGER TAKE YOUR MONEY ELSE WHERE THEY DON'T TREAT PEOPLE OF COLOR HUMAN AND RESPECT

I was in the Milford, CT Hobby Lobby. They have the worse lines every time I go in. Slow bc they have to type all the items in. It seems like the cashier's don't know what to do at times. Takes forever to a manager to come to the front. I walked out today bc it took forever for someone to make an adjustment. Two cashiers couldn't figure out how to do a price adjustment. They call him and you're up for help and does she gon help right away now she walks away and says she'll be right back to finish up with something else. On top of it you have two lines open and there's got to be at least eight or nine people in line. It said calling for backup for another registered open if you have more than three people in line that's when a cashier should be opening. But no they let the lines keep building up and building up. That is the reason why I don't come to the store because of the lines and the outdated system that they have for registers. They need to update their system so they can just scan their items and train their cashiers the proper way.

I came to Hobby Lobby to purchase a frame for a BraveHearts Flag not knowing exactly what to do. When I went back to the framing area, I call out to an associate for assistance who was already engaged working in the backroom. Associate Elizabeth G., stopped what she was doing and asked, "how may I assist sir."?
I had my flag in hand and when I explained what it was for and what I had in mind, she was extremely helpful in helping select the right frame and explaining the various ways in could be presented. I also had the pleasure of sharing my gratitude with the visiting District Manager Adam and the Store Manager Brian, who happened by while Elizabeth was processing my order. In closing, however you acknowledge your Associates for their Professionalism and Excellent Customer Service, please recognize Elizabeth on my behalf. I want to further thank Adam and Brian for stopping to allow me to share with them about my experience. I have personally worked over 60 years in retail and I appreciate the value how customer service and the word of mouth plays a very important part in any business. Store #189. Again, Thank you.

It is the end of MAY why is everything decorated for fall? I came in for summer decorations am I late? Did I have to buy summer decor in February? Very disappointing!

Went to buy painting supplies and when I checked out she said they don't do coupons anymore. I ask her why and she said I don't know. Well you should know.