Hoka One One Store

Tried to do a warranty return only to find out that I needed to send the shoes back at my expense for an evaluation. If they were found to be defective the warranty would be valid. If not they would be returned. In the mean time I'm without shoes. This after spending $$ for the shoes. How fair is that? Other brands do returns with no questions asked. They stand behind their product.

Please do not buy from this website. They have managed to make a legitimate looking website, even putting last season models on to justify the low prices, which is what fooled me. But after paying over $200 we realized it was a scam when no order confirmation came.

I bought the hoka Bondi 7, first time wearing caused my left arch so much pain and every time after that, no other shoe has ever hurt my feet like this, customer service did absolutely nothing to correct the problem leaving me with $200 shoes that are absolutely useless.

Mt son gave me a $50 gift card. When I tried to use it to buy a new pair of sneakers their web site said they did't recognize it. Spent a couple HOURS both trying to call or text them as their recorded message suggested. The Chat system final sent me a message that someone would get back to me in 20 minutes. Of course nothing. THEN i get an email asking how the person I supposedly dealt with by Chat did! I never had any communication with this person. They are a bunch of thieves IMO. I'll never but anything from them again.

I purchased a pair of these shoes in May 2022 and within 3 months of having them the cushion was starting to come out and cause a blister by my heal. I went to the store where I purchased them and there was nothing they could do cause it was past the return date. Fast forward to January 2023, same issue again, only now the hard piece by your heal has become exposed on both shoes. Very disappointed that I already have to purchase another pair of tennis shoes and I am not a runner and haven't even walked in them much more than 30 mins per day before the said issue within 3 month of purchase!

Charge me for two shoe orders for $140. They shipped me two pairs of fake Gucci socks. There is no recourse. Never buy anything on Instagram too. Instagram does not police it's advertisers and I also hold Instagram accountable for allowing crooks to advertise on their site. Plus, I could not find any way to contact Instagram about this to warn others. Travesty!

This is a Chinese scam. They actually send tracking information for China Post and then USPS tracking that tells you it has been delivered. When I went to the post office, they declared it a scam. Packages were "delivered" to empty lots and non-existing addresses in my zip code

This is a scam website. Once you put in an order, they take $ and you don't get the product. Furthermore, Paypal isn't even helping with the claim because it isn't a "payment issue." These people will not respond with an ETA or even acknowledge the order exists. Buyer beware. These "discounts" don't exist because the products don't exist.

I bought two pairs of shoes for the price of one, (i didn't ask for the offer, their web page gave it to me), their shoe size equivalent chart is wrong, so when I received the two pairs, i returned them and asked for a bigger size, same model. I suppose they didn't want to recognize the offer, so they quickly refunded, by telling me lie after lie, first they told me they called, then an email, then that they did not have the shoes, and even telling me i asked for a refund in my return form. When i asked for a copy of it... they said that the refund was already made, so to buy another pair without the offer... good honest people

Bought them in December 2020. They have been used exceedingly gently. I'm 72 years old and rarely run. They developed a tear where the fabric meets the rubber, which is now over an inch long, and impairs lacing the shoe.

Their website says they consider problems after their one-year warranty expiration on a "case by case" basis. This is clearly baloney. I talked to a representative and offered to send pics and proof of purchase. He wasn't interested in details. Said one year, I'm SOL. I will try some other brand like gdefy.

Similar story to what everyone had here. Ordered 4! Pairs of trainers. Got a confirmation email etc. Texts about my order the it is on its way. After 15days voila, my order has arrived. A nice FAKE Burberry scarf ( what a shame its not winter and it looks ugly too). Emailed them, obviously NO answer. I report the transaction to my Bank, got a refund and they will investigate the case.
STAY AWAY from this website. Disgusting people stealing money from you!

Stay away! Scam. Immediately got suspicious after placing order. E-mailed them immediately to cancel and no response. Appears to be official hoka website, but when you look closely there are a lot of red flags that I wish I had paid attention to. Reported to my Credit Card company immediately. Have to wait 5 days and file dispute.

I bought 4 pair of shoes from hoka ( different Style). It was my first time trying hoka snd the day they arrived I.realized they run little small and I need a size bigger and requested return next day( 30 day return policy even on worn shoes)
It's been over a month and se have called multiple times, spoke to multiple managers
And none can tell us the real problem why there is wait on refund except that the items not received as expected. I have provided return receipt with weight of return packet but they saying they don't have details on why can't refund.

Got my 1 dollar pair of Gucci sunglasses like everyone else. Ordered two pairs of shoes - they processed everything smoothly and then they asked for mastercard only. No TAX. Didnt even think of it at the time as a scam. They got me on their rating on google search - one of the top listings. I have emailed the company twice... nothing. No number to call anywhere. SCAM.

I love the shoes, HOWEVER, I will never be ordering directly from the company again. They have the worst customer service. My order was shipped and FedEx lost it (no surprise there) and I contacted Hoka customer service. They assured me they would look into it, file a missing package claim with FedEx and give me a refund. Over a month later, I'm still waiting - I finally decide to call customer service and was dropped twice while on hold. I then get an email asking how the customer service rep did who took my call. What call? I then finally get someone somewhat helpful on the live chat. Finally, I'm getting a refund. What a circus. AVOID HOKA.COM if you can!

As soon as I placed my order I received a scam alert call from MasterCard. I ended up cancelling my credit card number. I also called customer service at the legitimate Hoka website and they are very aware of this scam site. I spent some time undoing what these fraudsters attempted to accomplish. Sad. Stay away from this scam site.

I ordered in October of 2019. I ordered 1 pair of Hokas... I should have thought twice because the price was excellent ($79.23) and they had my favorite color and size in stock! I immediately received an email about my purchase, then a tracking number. I waited patiently and then when the package arrived - it was a fake pair of Tom Ford sunglasses! When I tried emailing them back, the return email says "user not found". I reported this as fraud to my credit card and actually shut my card down to prevent any further fraud.

LESSON: if it's too good to be true, it probably is!

-T. Pena-Diaz
Hollywood, FL

I bought a pair of tennis shoes in June. July I received a pair of fake Gucci sunglasses. I have been e-mailing almost everyday since with no response from anyone about my tennis shoe which they have already received payment for. These people are thieves. Tried to do a complaint through the BBB but I don't have enough info on the crooks behind this scam to even do that. Buyer BEWARE

I have just been scammed all of my personal info and card details! I didn't even realise and thought it looked legit until I had given all my info and realised I could only transact on Mastercard and it said insufficient funds/ card failure which never comes up on a legit website. That's when I googled it to see it was a scam and it was too late. Now on hold to the bank for hours to try and sort this out. I feel sick that I have been scammed so easily! Would give zero stars if I could!

This is a scam and it almost worked on me. If you look closely at the website they spell "official" incorrectly, without the "i". I did enter my credit card info which worries me, but it took me to a paypal request from a person named "KrisBeavis." I reported the request with paypal and reported them to the ftc. I'm still gonna call my bank and get a completely new card number though.

Looks like a legit website, ships from London, UK, etc. Place order and get Chinglish confirmation email followed by shipping confirmation from China. Weeks later, receive an obviously fake Canadian Goose hat instead of two pairs of Hoka trainers and they then start with the "you'll have to return them at your cost for a refund, or we can give you max refund on the item you received".
Reported to Fraud UK and bank. I'll get my money back through my credit card provider. Hopefully at some point they will track them down and close them down.

My order was apparently shipped after 72 hours. "Unfortunately Hoka creating a shipping label but did not ship the product!, still waiting!
They have disabled their e-mail contact form and message after h/r service blames the carriers/covid. Carriers seem to be delivering everything else though!
They have a problem and are thoroughly dishonest abut the situation.

Literally the ONLY reason for the two stars is the support in the shoes.
I bought three pair ($480) of Hoka about seven months ago.
EVERY pair has completely disintegrated in the back heel to the point of the plastic being fully exposed and rubbing.
I do not wear them in wet conditions. I have never washed them. I don't have an abnormal stride.
Customer Service is LITERALLY non existent! They absolutely BEND OVER BACKWARDS to avoid their customers. If you try to go through chat, they redirect you until you give up. If you call, they don't answer. You CAN NOT email them!
I used to recommend Hoka. OMG! NEVER EVER again!