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    Hollister Co.

Hollister Co.

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Overview

Hollister Co. has a rating of 1.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hollister Co. most frequently mention customer service, and gift card problems. Hollister Co. ranks 479th among General Apparel sites.

  • Service
    24
  • Value
    24
  • Shipping
    24
  • Returns
    20
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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How would you rate Hollister Co.?
Top Positive Review

“Best quality, worth the expensive prices”

Payton S.
10/1/21

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

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Top Critical Review

“Horrible online service”

Jason T.
4/17/20

Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.

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Reviews (100)

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customer service (30)
Thumbnail of user elizabetefariar
Portugal
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

My name is Elizabete and i live in Portugal EU. Since December 23 i have been trying to do a shopping at HollisterCo in order to send to my son who lives in USA. 3 times they canceled my order and i done everything they said; changed regions, called a Customer service in US, spent 1hour and 15 min on long distance and placed a manual order, called the store in NH; used the Chat like 5 times, used Messager to char with agent, had my sister who lives in USA to order for me with her card. Absolutely nothing worked till now and my son still doesnt have his gifts. It's terrible, has been a truly Nightmare.

Service
Shipping
Thumbnail of user leet57
West Virginia
2 reviews
0 helpful votes
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December 17th, 2017

It's expensive but I love their clothes. They're made small but I'm a small person. My daughter likes it but she's much bigger but we get it a bigger size

Thumbnail of user katies693
GB
5 reviews
0 helpful votes
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February 23rd, 2021

I did a large order on the Hollister website as they had a large sale on so thought that I would treat myself to some bargains. Absolutely love the things that I got however some of them just weren't for me. I have found that my favourites pieces are the coat, hoodies & the leggings that I got - I have been wearing them all the time! Hollister has already been a favourite of mine since I was young and it really was 'in fashion'. I have been super impressed with the quality of all the clothes and even after a few washes, the clothes are still in lovely condition (including the ones that have printed logos/designs on them). I am giving this a 4 out of 5 due to the fact that when I wanted to send back some returns, £5 was automatically deducted from my refund from this. I find it being such a big company, that you would think there would be free returns especially as I had spent about £180 in total on these clothes! The refund however, was processed extremely quickly and I had an email the same day that I took the orders to the post office to say that the refund would be in my bank within 3 working days. It took around a week for my orders to arrive which I think is quite good. There was however a slight delay in my orders arriving but they kept me up to date with this which I appreciated. A full video review of these items can be found here on my Youtube channel - https://www.youtube.com/watch?v=kgZ5pL3JYZs

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelam218
Florida
1 review
1 helpful vote
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August 22nd, 2017

I have purchased from hollister for a few years now and things owuld go wrong about every other order. Mostly sending me the wrong size or forgetting an item of clothing. This order was for my sisters birthday and i had purchased over $200 and paid extra for faster shipping. Days went by and still i received nothing, so I finally called. I was told my order was canceled and they couldn't tell me why. I received no compensation or any outside contact. I am very disappointed and wont ever use this store again. I suggest others DONT SHOP HERE, THE SERVICE JUST KEEPS GETTING WORSE?

Thumbnail of user heathers2093
Oregon
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

I was only happy with two out of the four items I ordered. For starters the pants I ordered weren't very good quality. And very unflattering. The material of the bra I ordered seemed of poor quality as well. Not at as soft as I would have liked or expected. Also I expected the panties I ordered to be soft, but they were not. They were a standard spandex material. I was however happy with them anyway because I loved how they fit, and seemed like they would hold up well. My bigger problem: Returns are not free I guess? Or they we're only going to give me a partial refund. Because it showed I was not going to get the full refund. I wish they would just send a return package, for what I consider an 'easy' return. Unfortunately they only have two options in terms of returns which are: ship from a UPS store, OR ship yourself. Both of these options have you going out of your way to: 1.) buy or obtain something to ship your order out in yourself. Or, 2.) drive to your nearest UPS if you have one close to you. These options are extremely inconvenient for those of us that live outside of City limits and don't drive. Needless to say I'm so disappointed with their return policy. And I don't think I will order from them again.

Shipping
Returns
Quality
Thumbnail of user mayab47
Arizona
1 review
23 helpful votes
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June 12th, 2020

I placed my order on May 29. I received an email 06/09 that my order was delivered. I checked my mail... NO package. Going back through emails there was another email I missed as well for about week prior saying another item was deliveref which I haven't received either. My items were apparently shipped on 3 shipments. My last package was to be delivered on 6/10 so I waited this day for my mailman to show up So i could see what was going on. Hurray my package is delivered. But only TWO items were included. Out of the 11 items order I get two and of those two they have SECURITY TAGS on them?! Are you kidding? I reached out to customer service yesterday which I was happy with because they were going to reship the missing items until I got an email today saying they cancelled my order. Apparently they refuse to reship or refund any missing items or money because I had a missing item last year. I have been shopping in store and online for years and have only had ONE issue ever. This would be my second complaint ever and I'm being treated like a problem child. I spent alot of money on this order to have a few items shipped that I can't even wear because some Dumbo left the security tags on them. Customer service has been no help referring me to online research team. Only communication through email. This is insane! One refund EVER ever in the past due to shipping and I'm being denied a reshipment or refund over something out of my control

Thumbnail of user gracea279
Michigan
1 review
0 helpful votes
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December 25th, 2021

This is the worst website i have ever seen and it wont even give me my money back. I hope hollister goes out of buisness their buisness is overpriced peices of crap and their workers are rude. I WANT MY MONEY BACK!

Tip for consumers:
DONT WASTE YOUR MONEY!

Products used:
sweaters

Thumbnail of user kathym140
Canada
17 reviews
73 helpful votes
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April 23rd, 2018

Jeans, jeans and jeans! Great jeans, free shipping on minimum orders!

High rise, lowrise, skinny, bootcut etc and so forth! Buy when they are on sale, fast delivery, never a problem with shipment!

Thumbnail of user jennyl112
New Jersey
14 reviews
27 helpful votes
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January 25th, 2018

Damn- I am 5'3 and about 125 and can't even fit in an extra large there. No wonder kids have eating disorders these days!

Thumbnail of user nathalyj
Canada
6 reviews
25 helpful votes
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July 23rd, 2016

If you are looking for great savings sign up for Hollister online they have amazing deals and the product is very good quality.

Thumbnail of user yolandac20
Florida
2 reviews
0 helpful votes
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December 8th, 2017

I love Hollister for your everyday wear, comfortable easy to wear clothes and good sales! They also have a lot of grea accessories!

Thumbnail of user rebeccan10
Hawaii
2 reviews
2 helpful votes
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June 17th, 2014

FANTASTIC. This was my first time ordering something online. It went well. Only problem shipping was slow. Other than that, lovely.

Thumbnail of user emilyb241
Florida
76 reviews
124 helpful votes
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August 7th, 2018

I love the clothes at Hollister. They're pretty expensive though. Just like American Eagle. Great clothes but not exactly affordable

Thumbnail of user aprilc674
Florida
1 review
0 helpful votes
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September 28th, 2023

I bought a top and wore it one time. It got bumps on it. The store would not take it make back nor customer service.

Thumbnail of user mariav96
Georgia
1 review
0 helpful votes
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July 23rd, 2017

It took over a month and a half to get "part" of my order. DO NOT ORDER ONLINE. A WASTE OF TIME AND MONEY. Now they are saying I SHOULD GO BACK AND REORDER! Hollister should take care of it!

Thumbnail of user jackiet43
Minnesota
2 reviews
0 helpful votes
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November 30th, 2017

Love the clothes, the prices, and also they have great deals. The customer service is helpful and kind.

Thumbnail of user ayg2
Ohio
5 reviews
3 helpful votes
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December 11th, 2017

A good website with nice clothing which ship quickly and accept returns fairly easily! I would recommend to any teens!

Thumbnail of user annad172
Iowa
1 review
1 helpful vote
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July 28th, 2018

They cancelled my order for no clear reason and then took a week-and-a-half to refund the money back. Annoying at best.

Thumbnail of user hannag
GB
2 reviews
4 helpful votes
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December 4th, 2010

This is the genuine website! Do not use hollisteruk.net as this looks almost the same but steals your money!

Thumbnail of user jaya132
Australia
1 review
6 helpful votes
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May 6th, 2019

I purchased quite a big order from Hollister on 12 April 2019 for around AUD 550, the expected delivery date was 30 April 2019. That was all the gifts for my family and myself. The order was split into 2 different boxes with different tracking number but under the same order. Everything went smoothly until it arrived in Australia on 24 April 2019. I know that usually the order from Hollister turned up really quickly, well before the expected delivery. On 26 April 2019, I found out the address printed on the two parcels were wrong and Australia Post could not deliver it and it ended up as a return to sender parcels. I contact customer service on 29 April 2019 and they just responded that i need to wait until after the 30 April 2019 so they cant help me any further. It was so disappointed the way they treat a customer query and they did not even want to help or solve the issue. So around 1st or 2nd May, I contacted customer service again so they could help me to issue a new label with the correct address for both parcels. I contacted Australia Post and advised that two parcels are still in a return office of Hollister in Australia. I worked in logistics before and I know how things run on an international shipping. I emailed Hollister to request a new label to be sent to their third party courier in Australia where the parcels are held for return. All they did was offering no help and just refund me the money. If I wanted the refund, I would not want to go through all the hassles to contact Australia Post as to where my parcels are even though that was clearly Hollister's job to look into a customer's order and delivery. I was extremely disappointed about the way Hollister operating and their customer service team. I always bought clothes from Hollister and this was such a disappointment and a massive turn down for me. I know I will not ever recommend my friends or family to shop at Hollister again after this issue which was so easy to fix and they dragged it out for a month and I ended up with nothing after all this waiting. WORST CUSTOMER SERVICE EVER, my advise to future shoppers, do not waste your time with this store customer service as they won't do any further to help you.

Thumbnail of user qiangc
New Jersey
9 reviews
3 helpful votes
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December 21st, 2017

I was bought 9pices watches in jomoshopthe reason is trust it and good service and very good price for every one pice of watches.

Thumbnail of user loryr1
Missouri
40 reviews
64 helpful votes
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January 31st, 2016

The Hollister jackets are warm and cozy and worth every penny.

Thumbnail of user jazzminem1
Colombia
5 reviews
2 helpful votes
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October 29th, 2017

Estos productos importados son buenĂ­simos se lo recomiendo, lo mejor en ropa, accesorios deportivos.

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Let's celebrate the spirit of an endless Summer together. Tag your content with #HCoStyleScene & we'll feature our favorites. See the 'Endorsements & Social Media Engagement' policy on our homepage at https://www.hollisterco.com/shop/us. The Ho...

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