Hollister Co.

I had placed an order, but the amount was different in the cart, and the Tax amount changed again after I completed the transaction. This is annoying. Even the articles were on buy one get one 50% off. Still, as I added two to the cart, it did not half the amount of the second article, making coupons falsifying the customers to indulge in shopping and overprice the same product. If it is on sale at $ 55, the coupon must be applied to the current value rather than the product's original price. MISLEADING...

I will never buy again from here! The customer service refused to reimburse me after missing few items in my order. I called to get a refund and they told me to contact the courier! Like what nonsense

Never work at this horrible hell hole. The managers literally do nothing and just sleep in the back. They do nothing to help out the newer employees and spend the entire time talking bad about their coworkers instead of doing their job. The company doesn't even allow you to call in sick. You have to post your hours in a group chat and hope someone covers them for you. This place is the worst. I didn't even have time to do my school work and get caught in my classes. The store is constantly a mess and none of the managers bother to help with the god awful jean wall.

Still waiting for an order after a month.

Customer service on email useless, always responds saying shipping team will look into it within 2-3 days but I get no response.

Calling them up equally useless as rep has no idea what has happened, blaming me for paying with paypal, so I am stuck with money lost and no item and no one is answering my demands to be refunded.

Awful service, stay away.

Had the worst experience at Hollister, Route 18 East Brunswick. A simple size exchange for a pair of birthday jeans for my son became the most horrible experience. The store manager/supervisor, (I think John is his name?) was beyond disrespectful, condescending, loud and unprofessional. Just awful. Take your business elsewhere!

They took my money didn't give me my coat the didn't replace it they said they had a pic of it on a porch so I was delivered so they only care about them self nothing in insured so buy online at ur one risk cause if someone steals ur package it's ur fault they don't care and they just hang up on you over and over till you give up never shopping here ever again

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

2 things.

First, 99% of all clothes are completely ugly. I can't see anyone wearing it. Whoever is the graphic designer needs to get fired immediately. And to mention, everything is extremely overpriced.

Second, the sale and clearance is a pure scam. Found a $10 black shirt (with just the logo) on clearance and I was about to buy it. I noticed that the total check-out was close to 40, almost triple the original price before the clearance. I never had to pay this much. Usually, it's $5 more, but now it was 30 more.

We bought a gift card for a little girl's birthday and they managed to take pretty much forever (3 weeks so far, has not arrived yet) to send out the card. You would think they are a Chinese company located in China at this speed. We tried to have them void the card and refund us the money to no avail. We called the first time to try to get it done and they said they would "send a message to the department responsible for this". Days later we have not received any update so we called again and was advise we would get an email "by the end of the day" on an update. Lo and behold - nothing came through in our Inbox from Hollister. Not sure how they are still in business. All I know is we better get our money back because at this point it's too late as the birthday passes already and we got the birthday girl a gift card from elsewhere.

It is ok for the price. You pay for what you get. If you want better quality then get Abercrombie. But both of them are not that good after a few washes. I still like getting some of their stuff though.

Everytime I order my size it always is two or three sizes too small. They need to change their dimensions. I can't even get the pants over my thighs. It's ridiculous. I ordered two shirts. They both barely covered my chest. I went back to see if it was a crop top and it didn't say anything about it so either the description was wrong or they were made for kids.

What a horrible company to work for! New employees are treated badly and receive hardly any help. The manager at International Mall is a tyrant and those that kiss up to her, receive a lot of privileges. They enjoy writing you up for anything and pay crap. Also, management does not schedule you enough so again you earn hardly any $!

I guess I'm not the only one to complain about the service. I get it, you're young and inexperienced, but only one staff even greeted us, time to try on? Place was a ghost town and you need staff to open the doors to let you in. Lines were long to check out and only one register was open. The other 4 staff were doing put backs and chucking it up at the front even though they clearly saw many of us waiting.
I hopefully won't have to go back.

In chinook mall. I went in to Hollister tonight to finish Christmas shopping. A young oriental girl with golden tips on the end of her hair helped me briefly. She was Extremely condescending. She lifted up her nose at me as if I was garbage. When I asked which things were on sale. I was going to buy two mens coats and two sweaters and I put them back after she spoke to me. I'd rather keep shopping than support a store that supports such an attitude. I live in a 2 million dollar home ( I can afford anything I want) and even in my circles no one acts like that. I'm not sure who this girl thinks she is but she certainly hasn't had enough spankings in her childhood.

I tried several times to log onto Hollister online. Kept getting an error. When I finally did I tried to check out three times with 3 different payment methods. The site would not allow me to place the order. So I called. Could barely understand the rep, but finally was able to place the order. I received a confirmation email followed IMMEDIATELY by a cancellation of the order...with no explanation. I called and the rep couldn't give me an explanation either. He said it would be a few days before I would hear from someone. I can see the charge is on my credit card though. Honestly, a waste of an hour for nothing. You get the feeling that they don't want to sell you anything. How are they even in business? What a totally screwed-up company.

I don't shop here much, but once in awhile they have stuff i like. Signed up for emails and recd a b-day coupon for 25% off. Thought it was great because i like the "beach wash" denim that's out now. Well I tried to apply the coupon and got an error--it doesn't apply to jeans! Go figure, a store famous for jeans and i can't use my birthday coupon. So sad. On past orders, free shipping is extremely slow.

Hey gang! I don't know about you, but the mix of products at Hollister is sooooooooo over priced, and really on the edge of super trendy... that the store has no appeal to me anymore. People, in my own honest opinion, are more "shop-savvy", and are not so free to dish out outlandish amounts of money for half-baked, over-priced, and soon to be out of fashion clothing. Seems to me that more and more folks are sticking to the classics a little more frequently, and pick up an item here and there to jazz up an outfit at a practical price. Just my opinion, but I don't see Hollister going forward with higher sales, or for that matter, staying in business for very much longer. Stick with basics... stick with classics... and give them a little flare by purchasing very inexpensive accessories to make them pop a little better! SAVE YOUR MONEY!

This is one of my worst experience with hollister online. They cancelled my order of 450CAD and did not refund my money it's been more than 2 weeks. I called them few times but my issue is not resolved. The waiting time on phone is over 30 minutes and after that you will be hunged up on phone.
My order has been already delivered but it still says in transit so I am not able to print the return label to return the items.
This is horrible. Never buying from hollister again.

They cancelled an order where I used $280 gift card. After that, they disabled the gift card for unknown reason! It had been a MONTH and I am not refunded yet. I called them over 15 times. Every time I call the customer service, they ask me to email the research team. The research team is not really responsive and it looks to me that they are not doing any type of research. They do not know what is going on. The most terrible experience I ever had. My next step is to file a complaint against them.

I ordered 5 items they delivered only 2 items in that packet. However they are claiming that they included all 5 items and they are saying it could be Fedex issue and asking me to track them by calling them,, They are not even paying be back for the missing one.
They have a worse delivery system. I would prefer to stay away from Hollister's online orders.

Bought jeans and they ripped in the seat within a year. I live in College Station, TX don't and have a Hollister within 100+ miles of me and the inventory was very limited here so I bought scarves and picked them up while on vacation. I opened them when we returned home and the men's was scratchy and the women's had little balls all over that looked like it was washed wrong. I had to call twice to attempt to return them as I didn't get the return label emailed as expected. The CS could be better if they improved upon their listing skills as each time I had to repeat myself as to why I couldn't return to a store. The 2nd call was when I was first told about a $7 shipping fee policy that would be deducted from my return. I will not shop here again and will stick with stores that have a good return policy and great customer service.

Company do not exchange without an receipt, I just wanted an even exchange. Asked to speak to store manager, which didn't happen. Poor Customer Service. Well I can add them to list of place to not shop or spend money at.

Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.