• HOLY HYDROGEN

HOLY HYDROGEN

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Overview

HOLY HYDROGEN has a rating of 3.3 stars from 196 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HOLY HYDROGEN most frequently mention customer service, health benefits, and high quality. HOLY HYDROGEN ranks 4th among Water Filter sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Returns
    2
  • Quality
    6
Positive reviews (last 12 months): 0%
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How would you rate HOLY HYDROGEN?
Top Positive Review

“Company with an unsurpassed high quality machine AND integrity!”

Susan O.
8/5/20

I cannot say enough kind words about Holy Hydrogen! From my purchase throughout the past months they have patiently and kindly answered my questions and followed up to be sure my machine was working as it should. When I had a problem, (which was my own careless fault) they immediately took care of it. I mailed them my machine and after making certain it worked correctly they returned it to me! I would unequivocally recommend Holy Hydrogen to anyone looking to improve their health! Their Hydrogen machine Is manufactured in Japan and is the highest quality available in the world! Don't take my word for it... do your homework. Holy Hydrogen is indeed a rare and refreshing company to deal with when so many businesses are focused on conniving and deceit solely for monetary profit! THANK YOU, Frank and Holy Hydrogen!

Top Critical Review

“Device Stopped Working After Six Months”

Steve B.
6/10/24

The directions on how to use the device were followed, but after six months the buttons on the machine no longer work. The device comes on when you plug it in, but you are unable to use it. Instead of receiving a new device shipped out after my initial contact, I am still trying to reach someone for help. Repairs and replacements for a device that stops working within the first twelve months seem to be more difficult than they should be. For now, I have invested $2,600 for a device that no longer works. Will a replacement even last?

Reviews (196)

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hydrogen water (27)
Thumbnail of user steveb1958
Florida
2 reviews
0 helpful votes
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June 10th, 2024
Verified purchase

The directions on how to use the device were followed, but after six months the buttons on the machine no longer work. The device comes on when you plug it in, but you are unable to use it. Instead of receiving a new device shipped out after my initial contact, I am still trying to reach someone for help. Repairs and replacements for a device that stops working within the first twelve months seem to be more difficult than they should be. For now, I have invested $2,600 for a device that no longer works. Will a replacement even last?

Thumbnail of user susane557
Oregon
1 review
3 helpful votes
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August 5th, 2020
Verified purchase

I cannot say enough kind words about Holy Hydrogen! From my purchase throughout the past months they have patiently and kindly answered my questions and followed up to be sure my machine was working as it should. When I had a problem, (which was my own careless fault) they immediately took care of it. I mailed them my machine and after making certain it worked correctly they returned it to me!
I would unequivocally recommend Holy Hydrogen to anyone looking to improve their health! Their Hydrogen machine Is manufactured in Japan and is the highest quality available in the world! Don't take my word for it... do your homework.
Holy Hydrogen is indeed a rare and refreshing company to deal with when so many businesses are focused on conniving and deceit solely for monetary profit!
THANK YOU, Frank and Holy Hydrogen!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamarac264
Australia
1 review
3 helpful votes
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February 13th, 2022
Verified purchase

I'm in Australia, and was very excited to get my holy hydrogen today. When I went to plug it in however, I realised that the ac adaptor isn't designed for the Australian socket.

And there are no plug in attachments included, which means I can't get it to work. I even dismantled my fancy soda stream (which has a detachable adapter but has to be pulled apart to access it) and tried it.

That didn't work either. I just see one green light go on, and that's it. For such a high ticket item, (quite expensive) you'd expect it to come with all three adapters that you can choose from, according to your country, so you can get it started straight away.

Edit: a couple of hours later, I also realised that the head set is missing. This is unbelievable…and unacceptable!

I'm going to have to now send them an email, (edit: and another for the non existent head set) and take it from there, but I'm disappointed, as I'm already time poor as it is.

Thumbnail of user holyh1
Melissa Y.

Hello, Tamara.

Thank you for taking time to give us a valuable feed back, and sorry for any misunderstanding.

Lourdes Hydrofix uses special international adapter that regulates the power input, and all you need is a socket adapter that fits your country’s power socket type and you do not need a voltage change adapters. We have this information on our product page, so we can inform all international customer at the time of purchase. We are sorry if you had missed it. We wish we could include all types of sockets adapters, but there are so many types of sockets around the world and it will not be possible for us to do so.

In regards to the headset, new cannula should be included in the inhalation lid box. You may have seen the headset from 2018 or 19 models and those are not offered on 2021 model as you see on our product page.

I hope this clarifies your concerns and misunderstanding.
Please feel free to contact our customer service via email or phone.

info@holyhydrogen.com
+1 971-266-0883
Monday- Friday 10am-3pm(PST)

Again, we are sorry for any misunderstanding and inconvenience.

Holy Hydrogen

Thumbnail of user patriciaa2041
North Carolina
1 review
5 helpful votes
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October 8th, 2022

I had negative symptoms using this holy hydrogen water. My skin became so dehydrated that a fold of skin would almost stick together. I drank adequate lemon water in addition to hydrogen water. Skin leathery and very dry. Stopped HH. Skin returned to normal hydration within 3 days. Big question: What was happening to internal organs. The only thing that I can think is the my PH was altered. But how?
Something other than hydrogen was made? Contacted HH. Frank did call. Had bad connection. He sent email. I sent full letter via email asking for evaluation and possible repair. Sent follow-up emails. Never heard from him again. My only conclusion is that this is a scam. I can't add a copy of my receipt as I not receive a receipt by email or in delivery box. All I have is my credit card statement and bank check where I paid the cc

Tip for consumers:
Don't waste your money. Hydrogen water 'should' help with energy and mental clarity as well as clearing toxicity from all cells. Not sure what this machine made because of negative results. Changed my PH? Internal organ damage a possibility?
Return policy of 14 days will tell you this is a scam. You MUST return in original package or report defect within the 14 days.

Products used:
Holy Hydrogen - Hydrogen Water Machine

Thumbnail of user catherineh311
Australia
1 review
1 helpful vote
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December 4th, 2019
Verified purchase

Water is produced so fast and I'm feeling high energy and creativity even. And that's after just one day. It's a sort of "high". I haven't stopped for long enough for inhalation yet, but looking forward to it.

Thumbnail of user thomasr737
Iowa
1 review
4 helpful votes
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May 24th, 2020
Verified purchase

I was extremely happy with my interactions with Holy Hydrogen website. Order process was straight forward and easy to navigate. Email communications following the sale notifying me of product purchase and delivery were timely. Overall great experience.

Thumbnail of user paulo524
California
1 review
7 helpful votes
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March 5th, 2021
Verified purchase

This machine, just within a few days, is doing wonders in my body. I would recommend this machine to anyone who cares about their health. I'd also love to compliment Greg, The H-Man - his love for humanity is very exciting and comforting. Knowing there's still great people on earth that truly care about others, is refreshing and uplifting. Thank you.

Thumbnail of user vickik46
California
1 review
7 helpful votes
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December 7th, 2018
Verified purchase

Hi,
I recently purchased a rather expensive unit from Holy Hydrogen, and feel very unclear about this order. I am receiving to official notification of it's existence except 1 little purchase receipt, with no details and no shipping info.
I just wish this "person" who is selling these units through this company from Japan, would make better and more contact with those of us who are purchasing this product. I mean, just put our minds in a state of peace and gratitude by confirming when I might receive this item. Like, receive it, for SURE.

Thumbnail of user holyh1
Melissa Y.

Hello, Vicki.
Thank you for your feedback and giving us a chance to clear some misunderstandings and to help us understand customer's perspective. We agree with your feedback and we will make sure all preorder customers are informed of the estimated shipping date at the time of placing the order.
If you have any questions or concerns, please give us a call at 971-266-0883 or contact us via email at info@holyhydrogen.com.
Thank you again for your time and helping us to improve our customer service!

Thumbnail of user pascalg11
Canada
1 review
1 helpful vote
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December 15th, 2018
Verified purchase

From my first email to receiving my Lourdes from Holy Hydrogen was a blessing. Nao is just a really caring person that wants nothing better than spreading health. She will help you in any way she can. I have dealt with a lot a different company over the years and by far the best experience ever.

Thank you for what you do

Thumbnail of user jenniferb1070
Texas
1 review
5 helpful votes
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December 13th, 2019
Verified purchase

Works great, except seems to need to have water added several times a day. When I look forward to having some when I get home from work, I'll find it has stopped sometime during the day because it needs water. I need to start process again after adding water.
Other than that, I love it! It was shipped quickly and well packaged. I was sent an email copy of the instruction booklet, since the directions are not in English. I case for traveling would be nice, or at least one that a person could purchase.

Thumbnail of user arthurd186
Canada
1 review
1 helpful vote
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March 9th, 2021
Verified purchase

After watching the presentation on the net and having many physical ailments I decided to take one more gamble and ordered the H machine as it sounded promising. Although it cost about $3200 Canadian, the service was prompt and without incident. So far I'm on the third day of use and the 2 things that leave me guessing is l didn't find a diaphragm in the pitcher and holding the button in for 3-4 secs. As per instructions for standby and off are not necessary.

Thumbnail of user hannaha45
GB
1 review
0 helpful votes
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October 24th, 2019
Verified purchase

I had to rely very heavily on their support team (mostly email and 2 phone calls) from pre-purchase to point of delivery. They were always prompt at getting back to me and very helpful. If every company had service as good as this then there would be few complaints!

I've not yet used the machine enough to rate it but it was pretty easy to setup.

My only constructive criticism is that on one occasion I had to call a few times before getting through but this is a minor point and the second time I got through just fine.

Thumbnail of user kenw204
Kentucky
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Good people to work with and unlike a lot of businesses these days they do have a way to contact them and even to talk to someone. They can be contacted either by email or phone. This is big for me since I am seeing so many companies these days making it very difficult or even impossible to contact them. I try to stay clear of those. Their products are top notch and can not find better anywhere.

Thumbnail of user kens388
Washington
1 review
6 helpful votes
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November 20th, 2019
Verified purchase

I love the machine. The hydrogen man has great videos to help. Otherwise I would have lots of questions. I may attempt to draw a plan for people to step by step get going and understand the treasure they have with this machine. After about 18 days I am getting up earlier and ready to face my day. My urine stream has also gotten better and that is exciting. My performance at the gym has not gotten better but that may take time.

Thumbnail of user elizabetho88
Canada
1 review
6 helpful votes
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July 3rd, 2018
Verified purchase

Interaction with Holy Hydrogen representative was surprising, profound, supportive, enlightening, kind. She went far beyond going the extra mile. She helped me with every aspect. Going the extra mile does not even say it. She took care of me as though I were a very treasured family member or a life long friend.

Thumbnail of user janetb968
California
1 review
35 helpful votes
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February 25th, 2021

I just wanted to say that I have just found out about this machine and wanted to look at some reviews on it before my purchase. Sad to say every review on here is about how quickly they received their order or how nice the rep was. People want a review to be about how your health changed. What were the health benefits for you. Don't write a review unless you have given this time to work. This doesn't convince anyone to purchase this machine at all.

Thumbnail of user marlag12
California
1 review
5 helpful votes
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November 12th, 2018
Verified purchase

First of All UPS did not return after 1st missed delivery. After finding out where the machine was and retrieving it. Ehe instructions were in Japanese
I later received an email with English instructions However my printer is not working. I need the instructions in hand close to machine. Can you please mail them? I will pay postage. I need a phone # from someone re. This.

Thumbnail of user holyh1
Melissa Y.

Hello, Marla. We are sorry that you had a trouble with the UPS. We hope you received the copy of the English manual we sent to you. Our contact informations were included in the shipping and on our contact page of our website, so do not hesitate to contact us if you need further assistance.
You can reach us at 971-266-0883 (PST) or email us at info@holyhydrogen.com.
Thank you.

Thumbnail of user frederiquef3
New York
1 review
6 helpful votes
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June 1st, 2021
Verified purchase

I love my machine and I am glad I bought- high quality product.
With that being said I was not able to understand the written directions in English. I could not figure out what the words were referring to so thank God for the Hydrogen Man video.

Thumbnail of user richardc2273
Wisconsin
2 reviews
0 helpful votes
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March 6th, 2021
Verified purchase

The Hydrogen generator arrived in good condition, and in a timely manner. So far, the unit seems to be performing well. I'm a little upset about the cost of shipping, not only for the generator, but also for accessories.

Thumbnail of user junek63
GB
1 review
0 helpful votes
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April 25th, 2020
Verified purchase

The ordering process was efficiently handled was disappointed at not getting a warning of needing adapter from US PowerPoint to UK power point Yes it is shown in the manual. However most pieces, in fact all of equipment of this standard I have ordered online in the past have come with the appropriate adapter. With the guarantee being so precise. It was not even made clear if the guarantee would be honoured if used with the power adapter!. I'm now up & running Loving my Lourdes Hydrofix. While it was delivered speedily by Ups. I now have some problems contacting Ups & getting any answers. I paid them online for duties etc But have now received a further request for payment by DHL

Thumbnail of user marks3194
GB
1 review
2 helpful votes
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December 2nd, 2020
Verified purchase

Once I receive it I would be pleased to review the product. On another note: in all my correspondence with the supplier there is never a persons name in the signing off a email. It's always signed off as "Customer Service". In all my product purchasing world wide I have always had a persons name to correspond to as there was obviously allot of pride and belief in their product. Writing an email to Customer Service has zero human contact and gives me very very little trust in the transaction.
Please if possible add a little human touch to your correspondence.
Rgds. Mark

Thumbnail of user hf64
California
1 review
5 helpful votes
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November 14th, 2022
• Updated review

This is an update to my previous review regarding Holy Hydrogen returning calls. They have yet to respond to further calls on my part and at this point I will not consider buying a $2500.00 machine when I know they have absolutly no customer service and will ignore any phone calls they receive either before or after the purchase of their machine. My guess is this a home based business with no office or staffing. Why would anyone buy a product at this price with no support? This appears to be a company preying on other peoples hopes of a solution to their personal health issues, "This is just a personal opinion based on my experience so far with this company".

Service
NEVER RETURNED CALLS
October 25th, 2022
• Previous review

We were very interested in this product and had several questions. The website encouraged us to call should we have questions however they do not answer their phones and as of yet failed to return our call.

The Machine they are selling may be good but without good customer contact numbers that have a person to communicate with this is a very risky investment on several levels.

Additionally, they state their machine is the real deal and from what we can tell this may well be true. Should someone actually read this from Holy Hydrogen their statements of quality manufacturing and parts would go a long long way towards selling this machine should they actually show the parts used in the assembly process by fully disassembling the Lourdes Hydrofix in a video for consumers to see the quality of parts they claim are being used in the assembly process.

Regardless, the single most important issue with any company is customer service which Holy Hydrogen has yet to provide to a prospective customer. Note: their hours of doing business are from 10:00am to 3:00pm PST. Hardly normal business hours for such an expensive machine.

Service
Thumbnail of user jeyanthig
Texas
1 review
9 helpful votes
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December 26th, 2019
Verified purchase

I bought the Hydrofix because it has both the hydrogen water and inhaler feature. However, I have not been successful in using the inhaler feature because the cannula headset is poorly designed. The nose piece is very short and it hardly fits into my nose... As a result I have not been successful using the inhaler feature. In addition, when I checked the Holy Hydrogen website, the nose piece for the cannula has a longer stem. The one I received has only 1/4 of what the website shows... I wasted my money buying spare nose pieces which is of no use to me... Overall, I am dissatisfied with the purchase because I could not use the inhaler feature due to bad cannula headset.

Thumbnail of user robertl2197
Montana
2 reviews
3 helpful votes
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March 8th, 2021
Verified purchase

I am using the machine but have not experienced any noticeable results. I believe it will take time to notice results in the long term. This is my first week using the Hydrogen.

Thumbnail of user kelb6
Australia
1 review
3 helpful votes
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July 20th, 2020
Verified purchase

I still have not received my unit.
It departed SanFrancisco on route on the 17th July so I assume it is in Customs in Australia.
Kel.

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About the business

Entirely New! 2018 LOURDES HYDROFIX. 2 in 1 machine. Full saturation Hydrogen Water Generator & pure Hydrogen Gas Inhalation Machine. Every part of previous Lourdes model has been improved and perfected. Made in Japan. Premium Hydrogen Machine. Holy H...

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