• Homary

Homary

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
3.1 / 5
Better Business Bureau
3.7 / 5
Write a Review

Overview

Homary has a rating of 4.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience, and new furniture. Homary ranks 5th among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.8%
Positive
345
Neutral
1
Negative
22
113
See all photos
How would you rate Homary?
Top Positive Review

“Impressed with them”

Sharon B.
10/26/24

Website was easy to use as was transaction. They give you updates on your purchase, mine came from overseas on the expected date. I did have a small problem with the item 'Float in Vanity" and they responded right away and took care of the problem. Highly recommend

Top Critical Review

“Problem & The customer service agent”

Erica P.
10/25/24

The agent was nice. However, this doesn't look like a customer service review, but an item review. Which misleading a customer on what they are filling out is shady. So I was going to give 5 stars, but now I'm not. But if I'm misunderstanding what I'm reviewing than I apologize. But the situation is $#*!ty. Firstly the pictures are very deceiving. The pictures make the item look much bigger than it actually is. Then it came without all the parts completely encased in the annoying styrofoam packaging protection that gets everywhere. I'm really upset that it's not what I expected size wise especially considering the price. But not only those inconveniences, but the fact that everything wasn't in the box. My item came missing the pole piece and it'll take up to 5 WEEKS for the item when it took 5 days for the incomplete item to show up. Yea I'm upset.

Reviews (630)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (219) return label (16) product quality (17) dining table (16) shopping experience (22) coffee table (16)
Thumbnail of user jennyb645
California
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

Good quality, delivered with 2 days, would recommend

Reason I chose this business:

Choice of products, style

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.

The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user sophiei24
France
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Malgré avoir reçu 2 articles endommagés, le suivi était très rapide et à la hauteur de ce qu'un client peut attendre!

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user dorothyj901
GB
1 review
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

Very happy with my purchases always well packaged customer service very good

Customer service quick to respond and very helpful

Reason I chose this business:

I liked what I saw

Service
Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.

The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user mdmoinulh
GB
1 review
0 helpful votes
  • Send Message
May 27th, 2024
Verified purchase

Customer service Agent Hans was helpful and spot on with my query. He was so quick and good.

Thumbnail of user davidl5387
Mark J. – Homary Rep

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user tinah1229
California
1 review
0 helpful votes
  • Send Message
May 29th, 2024
Verified purchase

Her service is excellent and let me feel talking to the right person. Super helpful

Thumbnail of user davidl5387
Mark J. – Homary Rep

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user jeanh1016
California
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

He understood my concerns well and suggested a good solution.
I received a very kindly response.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user georgef1319
West Virginia
1 review
0 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Corrective action successful... expedient and efficient.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user chevalb2
Indiana
1 review
0 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Excellent service to schedule my delivery. Thank you.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user kimf963
Florida
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

His response very quick, very helpful and courteous!

Thumbnail of user davidl5387
Mark J. – Homary Rep

Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user mickald
France
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

Nous avons rencontré quelques petits désagrément lors des livraisons, mais les pièces nous ont été remplacés rapidement et de manière très simple. Un service après vente efficace et compliant.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.

We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.

We look forward to serving you again in the near future!

Whatsapp:+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user levys14
California
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Customer service resolved my issues promptly and effectively

Thumbnail of user davidl5387
Mark J. – Homary Rep

Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user robertm3231
Florida
3 reviews
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase

Gorgeous and high end product meeting my decor needs perfectly.

Reason I chose this business:

I chose Homary because of pictures of some of their products posted on other sites.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user willp408
Colorado
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

I bought an L Shaped desk. I keep getting emails tho.

A+

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.

The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user gerrik19
GB
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Items ordered of good quality just not Not suitable, received money back in good time,

Reason I chose this business:

Nice quality goods, real value for money.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Many thanks for taking the time to leave us a 4-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user hosseing6
Florida
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

Very helpful and found a resolution for product issue very smoothly.

Thumbnail of user davidl5387
Mark J. – Homary Rep

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Rhythm is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user radhikad16
GB
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

Very polite and helpful agent working on replacing missing parts

Thumbnail of user davidl5387
Mark J. – Homary Rep

Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user romualdm4
France
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

Je suis très content du service après vente réactif et disponibles toujours de bonne humeur

Thumbnail of user davidl5387
Mark J. – Homary Rep

Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!

We will share this with the store team to let them know how we are doing.

If there's anything we can do to improve our offering, please let us know!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user niranjans15
Florida
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

Super efficient replacement. Great chat service. Very easy process.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user hamidalik
Ireland
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

Thanks Hans for quick,efficient and expert in the field.Thanks lot for help

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user audreyb457
France
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Merci a Yassmine pour son efficacité et son écoute. Je n'ai eu besoins de me battre avec les SAV. Yassmine à trouver de suite une solution à mon soucis. Merci.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you're satisfied, Customer.

Additionally, we sincerely appreciate you taking the time to share your thoughts — and we agree, our team member Yasmine is truly a valuable asset! We feel fortunate to have customers like you.

We look forward to serving you again soon!

Homary Social Engagement Team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user philippem73
France
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

Bonjour, comme vous le savez mon évier est arrivé abîmé au bout de plusieurs mois. Ensuite vous me l'avez échangé ça a pris quelques semaines et tout est rentré dans l'ordre malgré tout. Je vous en remercie.
Bien cordialement

Reason I chose this business:

J’ai choisi Homary parce que le évier multifonction me plaisait.

Service
Thumbnail of user davidl5387
Mark J. – Homary Rep

Merci d'avoir pris votre temps précieux pour laisser votre avis et d'avoir reconnu notre incroyable équipe, client, et nous pouvons définir votre avis comme exquis!

Merci non seulement de nous avoir confié votre séjour, mais aussi d'avoir pris le temps de faire connaître votre expérience aux autres.

Nous avons hâte de vous accueillir à nouveau bientôt!

WhatsApp:+1-909-808-9057
Envoyez-nous un e-mail: service@homary.com
Appelez-nous: +1-888-603-9888 / +44-808-175-1919 (numéro gratuit aux États-Unis et au Royaume-Uni)

Thumbnail of user lallyrs2114
GB
1 review
0 helpful votes
  • Send Message
February 13th, 2024

These are con merchants. I won a £500 voucher with no minimum spend, only to be told it was 6 separate vouchers that didn't add up to £500 and I needed to spend £5000 to get it! None of this was disclosed so they lied!

Tip for consumers:
These are con merchants.

Value
Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies. New user could get a coupon bundle on Homary website, which is totally 6 separate coupons. And the discount amount of the 6 separate coupons add up to £500. For each order, only one coupon can be applied. I am sorry to hear that you are misled by this and we will surely improve it. If you are going to order, I could offer you a better discount, which will more than you could get on our website.

After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?

Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)

Homary social engagement team.

Thumbnail of user jacquesb141
France
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

J atend avec ma livraison mais pour le momenr content des echanges de mails malgres la langue

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Thumbnail of user sbarber
Washington
1 review
1 helpful vote
  • Send Message
January 15th, 2024

I brought a picture that cost $104.00. I would have NOT PAID $30 for this picture if I had seen it face to face. The material is cheap, the colors are off. The picture description and pictures shows blue and beige. And it weighs less than 3 pounds…But the blue looks like black. So disappointing!
I complained and they advised me I would be responsible for shipping it back….So, I'm stuck with this piece of a SH!….

Don't do it, it's not worth it. Go to Walmart or a flea market to find something. God is my witness.

Tip for consumers:
Don’t spend a dollar on this site unless you want to go extremely cheap.

Products used:
Japandi 3D Wall Decor for Living Room Ho....
Color:Blue

Value
Shipping
Returns
Quality
Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review.

We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.

We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.

Homary social engagement team.

Thumbnail of user abdelkaderm5
France
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

J'enlève l'ancien commentaire où j'étais déçue finalement j'ai eu un bon retour celà s'est très bie.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.

We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.

We look forward to serving you again in the near future!

Whatsapp:+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

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From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.

Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.

To learn more about our products, please visit our website.

Business History

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.

Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.

To learn more about our products, please visit our website.

Company Representative

Thumbnail of user davidl5387
Mark J.
Account manager
Typically responds within 3 days

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