• Homary

Homary

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
3.1 / 5
Better Business Bureau
3.7 / 5
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Overview

Homary has a rating of 4.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience, and new furniture. Homary ranks 5th among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.8%
Positive
345
Neutral
1
Negative
22
113
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How would you rate Homary?
Top Positive Review

“Impressed with them”

Sharon B.
10/26/24

Website was easy to use as was transaction. They give you updates on your purchase, mine came from overseas on the expected date. I did have a small problem with the item 'Float in Vanity" and they responded right away and took care of the problem. Highly recommend

Top Critical Review

“Problem & The customer service agent”

Erica P.
10/25/24

The agent was nice. However, this doesn't look like a customer service review, but an item review. Which misleading a customer on what they are filling out is shady. So I was going to give 5 stars, but now I'm not. But if I'm misunderstanding what I'm reviewing than I apologize. But the situation is $#*!ty. Firstly the pictures are very deceiving. The pictures make the item look much bigger than it actually is. Then it came without all the parts completely encased in the annoying styrofoam packaging protection that gets everywhere. I'm really upset that it's not what I expected size wise especially considering the price. But not only those inconveniences, but the fact that everything wasn't in the box. My item came missing the pole piece and it'll take up to 5 WEEKS for the item when it took 5 days for the incomplete item to show up. Yea I'm upset.

Reviews (630)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (219) return label (16) product quality (17) dining table (16) shopping experience (22) coffee table (16)
Thumbnail of user ryanw1025
Washington
2 reviews
20 helpful votes
  • Send Message
December 28th, 2022
Verified purchase

Avoid at all costs! The product they sent me did not work and they refused to issue a return or refund. I went back and forth with them via email for over a month about the issue. After repeated refusals to accept a return and issue a refund, I filed a chargeback. They LIED in their response to my bank, writing "We heard nothing from the buyer regarding this transaction after delivery."

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.

After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?

Thumbnail of user eldond15
Netherlands
1 review
0 helpful votes
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April 22nd, 2023

The store had a great selection of outdoor furniture that was both stylish and durable. I was impressed by the variety of options available, from sleek metal chairs to cozy outdoor sofas. I ended up purchasing a set of wooden chairs and a table that have held up well over several summers. The furniture is easy to clean and looks great on my patio. I would definitely recommend this store to anyone looking for high-quality outdoor furniture.

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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

Thumbnail of user tamerf2
Ireland
1 review
1 helpful vote
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November 27th, 2022

Sounds like a scam so people need to avoid ordering from them. Delivery was scheduled 3 weeks from the date I placed my order and has not been delivered yet after 9 weeks. Customer service representatives are rude and not willing to solve the problem. I dont think the order will be delivered at any point of time and based on my experience Homary is a crystal clear fraud.
- Homary changes the delivery date after you finalise the payment.
- Homary was not willing to fast track the delivery or do any kind of compensation for the delay.
- Homary's agents are super irresponsible and I have been waiting for their manager's call over 2 weeks to solve the problem.

TL;DR
Avoid at any cost this absolute scam

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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.

After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?

Thumbnail of user kseniiak8
Ukraine
1 review
1 helpful vote
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July 19th, 2023

This is the second time I have had an order brought to me and left under the house and not brought into the apartment. I will not use your services again. No one warned me about this. I am a girl, I could not myself load from the street and pick up the sofa and asked neighbors to help. Now the shelf under the TV, the same thing, they left it on the street and did not want to lift it into the apartment. Both couriers said it was in their order. Terrible service. I regret that I bought something from you.

Thumbnail of user zohrabniam
Germany
1 review
4 helpful votes
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January 19th, 2023

It was my worst experience by online shopping.
Too expensive and poor quality, catastrophes packing.
No installation manual, bolt and nuts, really nothing inside of packing.
No costumer services, no responsible person.
I Do not recommend to anybody!

Products used:
Tv-Möbel

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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Zohrabnia,

I have email you regarding the issue, we will send the missing parts as a replacement for you as soon as possible. Please check your email, and we are sorry for the delay.

We sincerely apologize for sending you the missing parts, and we will take fully responsibility to get the issue solved. Because the shipping company who delivered your order is our third-party, so the shipping process is fully in charge by them. However, sometimes accident happens that there are parts have not been delivered for assembling items.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Thumbnail of user rosalies97
Luxembourg
1 review
0 helpful votes
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August 10th, 2023

My bathroom got a stylish makeover thanks to Homary! Their online store offered an array of chic bathroom furniture options. I picked a sleek vanity set with ample storage, and the smooth online ordering process and prompt delivery made the experience hassle-free.

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Thumbnail of user russellf354
France
1 review
0 helpful votes
  • Send Message
July 29th, 2023

I had a wonderful furniture online shopping experience with Homary. Unfortunately, my coffee table arrived with a small crack due to shipping mishandling. However, their customer support was fantastic! They swiftly arranged for a replacement, and the new table was delivered within days in pristine condition. Kudos to their efficient and responsive team!

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Thumbnail of user golparg
California
1 review
1 helpful vote
  • Send Message
October 12th, 2022

I spent $1200 to buy dining chairs.
It estimated 3-5 weeks delivery. It arrived in 6, and two chairs had issues. One was used and broken and the other one could not be assembled. I contact them, they asked for so much none-sense to replace the two, things like a video to prove it's not assembling… for a replacement! Once I provided it, I never heard back. They just dropped dead even though the issues were within the description of eligible refund. I contacted costumer service, they said they are looking into it and they will gat back to me in 2 days, well it's been 10 and now when I reach them I get no response. A purchase that was placed in late July, now in mid October is still unresolved and I have chairs that don't work and I wasted $1200… R. U. N A. W. A. Y

Products used:
Chairs

Service
Value
Shipping
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Thumbnail of user mayrad50
Texas
1 review
2 helpful votes
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January 23rd, 2023

I ordered a multi head shower unit and one of the pieces came broken. I spoke to customer service to get a replacement. They took 6 weeks to send replacement. They sent the WRONG ITEM! I keep calling customer service to get a full refund since they are unable to send the correct item and they keep giving me the run around. They ask for pictures, I send them and then no one can help. I need a FULL refund so I can just order a whole new unit. I am not waiting 2 more months for an item that will probably still the wrong. Their customer service department is a JOKE! They never know how to respond and just tell you you need to wait for a call from a supervisor... they never call!

Tip for consumers:
stay away!

Products used:
Shower

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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

We find your case by the name on file, Please give us sometime to confirm with our manufacturer if it's the wrong item we sent you and we will get back to you with a proper solution.

One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.

Best regards
Stan P

Thumbnail of user kimk939
California
1 review
7 helpful votes
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June 16th, 2022

I have a 1 star review to Homary after purchasing the 4 piece Tatta outdoor sofa set and the cushions faded within 2 weeks. They will give you a discount but absolutely will not refund within 30 days due to quality issues. $2500 is a lot for an outdoor set. This is BS quality. Stay far away. They delete your negative reviews.

Tip for consumers:
Do not use them. They will take your money and give you a piece of junk which is very expensive to keep. To reupholster my outdoor set the quote was over $1000

Products used:
Tatta Textilene outdoor sofa set

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Shipping
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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Thumbnail of user jul74_us
California
1 review
3 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

We ordered a dining table set with chairs from Homary. The items arrived were not as expected and we immediately requested to return the items and get our money back. The company keeps blowing us off. Their customer service is almost non-existent. Stay away from Homary. We contacted our credit card company and initiated a dispute. We will never but from Homary again.

Tip for consumers:
This company does not have an adequate customer service.

Products used:
Dining table with chairs

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Shipping
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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Homary social engagement team.

Thumbnail of user colleenb554
New York
1 review
5 helpful votes
  • Send Message
July 18th, 2022

Do not consider buying from this site. I purchased a bookshelf and it arrived with measurements that are bigger than listed. I contacted the company for a return and they indicated that I would have to ship it back myself (they don't provide a label) and then call back to ensure that I received a refund. The site promises "no hassle" returns but there is nothing about this that is no hassle.

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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:

https://www.homary.com/help-center/article-detail/61

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Thumbnail of user grenobleb
Texas
1 review
4 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

Original purchase date: Nov 27,2022, Returned to their warehouse Dec 19,2022
Case number: *******.
Return: still waiting, not responding to my emails…have gone dark on me.

Homary does NOT offer easy returns. They go out of their way to create barriers to a return and when your return actually makes back to their warehouse, they go dark. Avoid, avoid, avoid. No integrity. Not to be trusted.

Tip for consumers:
AVOID!

Products used:
Returned a tub faucet

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.

After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?

Thumbnail of user iraj44
Luxembourg
1 review
0 helpful votes
  • Send Message
July 18th, 2023

I recently discovered Homary, and I must say it's a treasure trove for home decor enthusiasts. The attention to detail in their product designs is remarkable, and the quality is top-notch. I was thrilled to find a set of beautifully patterned ceramic vases that perfectly complemented my dining room.

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Thumbnail of user surahmatrahmawan88
Pakistan
1 review
0 helpful votes
  • Send Message
August 12th, 2023

Homary helped me create a spa-like retreat in my home. I discovered a bamboo bath caddy that holds everything I need for a relaxing soak. The easy-to-navigate website and responsive customer service made shopping for bathroom furniture a breeze. I'm loving my newfound bath-time bliss!

Tip for consumers:
Best service

Thumbnail of user hakanb22
Virginia
1 review
0 helpful votes
  • Send Message
August 29th, 2023

Worst company ever, We are a design and build company and we are ordering many items from all kind of suppliers. They sent a product that was not working and tried to return it. Story starting now, after we found no customer service you are talking with a computer, and if you want to call them then " no available agent now" :)) )
Email is more fun: Send us a picture, yes we did, send a box picture yes we did, and then send a video, so need to re-install and re-run not properly working toilet, and who will pay for this?
If you do not have customer service then you are not the right company, think about After 30 days your product is not working, and no one other side to help and you are trashing your money into the trash can.
Stay away friendly

Tip for consumers:
Worst company ever, We are a design and build company and we are ordering many items from all kind of suppliers. They sent a product that was not working and tried to return it. Story starting now, after we found no customer service you are talking with a computer, and if you want to call them then " no available agent now" :)))
Email is more fun: Send us a picture, yes we did, send a box picture yes we did, and then send a video, so need to re-install and re-run not properly working toilet a

Products used:
Toilet

Service
Value
Shipping
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Thumbnail of user bronsonp4
Netherlands
1 review
0 helpful votes
  • Send Message
July 13th, 2023

They truly understands the value of exceptional customer service. Their online store was user-friendly, but what made the experience extraordinary was the assistance I received from their customer service team. They were responsive, courteous, and genuinely cared about helping me find the perfect furniture pieces for my living room. With their guidance, I selected a beautiful and comfortable sofa set that has become the centerpiece of my home.

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Thumbnail of user misaelc11
Florida
1 review
0 helpful votes
  • Send Message
July 4th, 2023

I had a delightful furniture shopping experience at this store, largely due to the exceptional customer service. The staff was attentive, knowledgeable, and went above and beyond to meet my needs. The product quality is exceptional as well - my new furniture is both stylish and built with high-quality materials. I highly recommend this store for their top-notch service and products.

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Thumbnail of user elvinadrugandub23
Pakistan
1 review
1 helpful vote
  • Send Message
August 16th, 2023

Their bathroom furniture collection is a true gem. I was pleasantly surprised by the variety of space-saving solutions. I chose a wall-mounted cabinet that transformed my cluttered bathroom into an organized oasis. The quality of the piece is outstanding, and I'm thrilled with the upgrade.

Thumbnail of user ingridc136
Netherlands
1 review
0 helpful votes
  • Send Message
July 4th, 2023

The exceptional customer service at this furniture store truly sets it apart. The staff was attentive, knowledgeable, and genuinely invested in ensuring my satisfaction. The product quality is exceptional as well - my new furniture is not only visually stunning but also crafted with precision and durability. I'm extremely impressed with the service and the remarkable quality of the products.

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Thumbnail of user terric478
District of Columbia
1 review
3 helpful votes
  • Send Message
August 11th, 2022

I bought the concrete wood dining table on Homary. It took 3 months to arrive. $1200. It did not look like the photos. The top was a wood slab painted ("concrete gray") on the top side, raw light brown wood underneath which you could see when put together. Any rub or abrasion would have nicked or ruined the table.

Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Thumbnail of user mackw50
Florida
1 review
0 helpful votes
  • Send Message
July 13th, 2023

I had a fantastic furniture shopping experience at Homary! Their website offered an extensive range of options, from modern to traditional styles. I was impressed by the variety of materials and finishes available. The best part was that the quality of the furniture I purchased exceeded my expectations. I'm absolutely thrilled with my new leather sofa!

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Value
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Thumbnail of user ginah425
Arizona
1 review
10 helpful votes
  • Send Message
November 9th, 2022

We purchased two (fairly expensive) night stands. This company gave us the run around. Both of the nightstands were delivered damaged. We called the company several times without any refund or offer to replace it. Do not buy from this company. They have the worst customer service. They also have several of the same complaints about damaged products. Look at the BBB ratings. They were turned in several times. I cannot believe this company is still in business. They should be shut down.

Tip for consumers:
Do not purchase from this company. They do not stand behind their products! Will not give a refund or exchange for damaged goods. They will only respond to people who write positive reviews and will not post negative reviews on their site, so customers are not aware.

Products used:
Furniture

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Value
Shipping
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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Customer.

Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.

After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?

Thumbnail of user 245142015
Pakistan
1 review
0 helpful votes
  • Send Message
August 25th, 2023

Their customer service team went above and beyond to help navigate through their vast selection. With their assistance, I was able to find the perfect dining set that matched my preferences. What stood out was their ability to provide information about multiple SKUs of the same item, ensuring I made an informed choice. The personalized service made all the difference.

Tip for consumers:
Amazing service.

Thumbnail of user laurieh571
Arizona
1 review
7 helpful votes
  • Send Message
January 4th, 2023

Whatever you do, do not purchase from here. I ordered a goal beige and tan rug and received a white with orange and brown design. When I called they demanded I take a picture of the box. They did not send it in a box they sent it in a wrap. They demanded I take a picture of the wrap I did that. Then they demanded that I show home already on the label, I did that then they said that it must've been my computer monitor that showed the wrong colors therefore I'm out of luck. This is a scam do not go there terrible

Tip for consumers:
Just skip this site completely.

Products used:
Just skip this site completely.

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Thumbnail of user davidl5387
Mark J. – Homary Rep

Thank you for taking your precious time to leave your review, Laurie.

We have already provided the pre-paid label for you to return it, Please send it back and we can be able to issue a full refund for you. Sorry for the delay.

One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

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From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.

Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.

To learn more about our products, please visit our website.

Business History

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.

Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.

To learn more about our products, please visit our website.

Company Representative

Thumbnail of user davidl5387
Mark J.
Account manager
Typically responds within 3 days

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