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Homary has a rating of 4.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience, and new furniture. Homary ranks 5th among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Website was easy to use as was transaction. They give you updates on your purchase, mine came from overseas on the expected date. I did have a small problem with the item 'Float in Vanity" and they responded right away and took care of the problem. Highly recommend
The agent was nice. However, this doesn't look like a customer service review, but an item review. Which misleading a customer on what they are filling out is shady. So I was going to give 5 stars, but now I'm not. But if I'm misunderstanding what I'm reviewing than I apologize. But the situation is $#*!ty. Firstly the pictures are very deceiving. The pictures make the item look much bigger than it actually is. Then it came without all the parts completely encased in the annoying styrofoam packaging protection that gets everywhere. I'm really upset that it's not what I expected size wise especially considering the price. But not only those inconveniences, but the fact that everything wasn't in the box. My item came missing the pole piece and it'll take up to 5 WEEKS for the item when it took 5 days for the incomplete item to show up. Yea I'm upset.
My Homary furniture finally came and I love it! The package was securely packaged and it's quality is fabulous for the price!
Tip for consumers:
In the end, it was worth the wait and I will order from the company again.
Products used:
a bedroom side table which I will use in my bathroom. Great quality
The terrible products and never return….
They are fraud in business in the market online ….
That's all
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
Orded a sink and they sent a different one because it wasn't in stock.
They will do anything not to give a refund.
Please take heed.
Tip for consumers:
Take heed people. A very stressful experience
Products used:
Horrendous company based in China.
Purchased a sink and because it was out of stock for 5 months they sent me a different sink.
Thank you for taking your precious time to leave your review, Customer.
We are currently looking into this item, whether it's the wrong item we sent you or not, please pay attention to your email. We will give you a solution as soon as possible.
We are sorry to learn that your stay fell below expectation. As we check the current status of your order, the lead time of it is 10-15 weeks, so there are 60 days left until it is delayed. We highly appreciate that you may be patient a little more, and we will surely issue to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery.
Since this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas to provide a better customer. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
Reluctant to provide refunds for faulty products
AVOID AT ALL COST'S- RELUCTANT TO PROVIDE REFUNDS FOR FAULTY ITEMS.
We ordered a toilet that was a substantial amount of money that arrived faulty and was not fit for purpose. After noticing the defects with the product we was conscience of the 30 day return period so notified them immediately.
Online and via the phone states they aim to contact you within 24 hours, after multiple emails over several days we have had no correspondence from the customer service team except an email to decline the request for a refund as they state the product was 'used', along with advice on how to fix mechanical malfunctions with the product which were of no use. The product was in no means 'used', it was initially opened by our plumbing engineers, as any consumer would do, which resulted in us noticing the faults with the product. We have every faith in our Plumbing and Heating engineers to make a decision if a product is not fit for purpose and not as described.
When asking for a detailed response for their reason to decline a refund for a faulty product that is no fault of our own they seem to struggle to provide one.
It has now been 4 days with no communication from the customer services team and as explained to them we was conscience of the 30 day return period.
Seen similar reviews regarding their reluctance to provide customers with refunds. Happy to take your money but struggle to rectify it when a refund request is raised.
Would defiantly not recommend terrible service.
Would avoid at all costs as they seem reluctant to provide refunds customers have a right to request for products that are not fit for purpose due to them.
Tip for consumers:
Shocking service
Products used:
Nothing as it was not fit for purpose
HERE IS MY FOLLOW UP REVIEW AFTER YET ANOTHER 48 HOURS OF WAITING FOR THESE SCAMMERS TO SEND MY RETRUN LABEL AND REFUND MY MONEY. SOMEONE CALLED DAVID, WHICH BY NOW I DOUND THIS PERSON EXIST:
"David, Dear Customer, I swear to God that we are currently working on the labels, so please give us a liitle more time to work on this process. Because our relative department recently got the day off due to the new year, and they just got back today from the holiday. However, please just give us 1-2 more business days, and we will forward the labels ASAP for you."
BY NOW IT HAS BEEN OVER A MONTH OF 24 TO 48 HOURS TO SEND A LABLE AND REFUND MY MONEY.
PLEASE DO NOT LET THESE PEOPLE STEAL FROM YOU. DO NOT BUY FROM THEM. ALL THE REVIEWS I READ FROM OTHER CUSTOMERS ARE THE SAME AS MINE. THEY WILL SEND YOU SOME ROTTEN FURNITURE AND WILL NEVER RETURN YOUR MONEY IF YOU DON'T WANT TO KEEP THE ITEMS. THEIR WEBSITE SAYS THAT THERE IS A 30 DAYS RETURN POLICY, WHICH IS A LIE! SCAMMERS! LIERS! YOU OWE ME ALMOST $1,000.
DO NOT BUY FROM THESE PEOPLE AND TELL YOUR LOVED ONES THE SAME.
Tip for consumers:
PLEASE READ ALL REVIEWS HERE AND IN TRUSTPILOT BEFORE YOU LET THESE FRAUDULENT PEOPLE STEAL YOUR MONEY!
Products used:
THEIR REFUND POL,ICY IS A FRAUD! THEY WILL STEAL YOUR MONEY!
HERE IS MY FOLLOW UP REVIEW AFTER YET ANOTHER 48 HOURS OF WAITING FOR THESE SCAMMERS TO SEND MY RETRUN LABEL AND REFUND MY MONEY. SOMEONE CALLED DAVID, WHICH BY NOW I DOUND THIS PERSON EXIST:
"David, Dear Customer, I swear to God that we are currently working on the labels, so please give us a liitle more time to work on this process. Because our relative department recently got the day off due to the new year, and they just got back today from the holiday. However, please just give us 1-2 more business days, and we will forward the labels ASAP for you."
BY NOW IT HAS BEEN OVER A MONTH OF 24 TO 48 HOURS TO SEND A LABLE AND REFUND MY MONEY.
PLEASE DO NOT LET THESE PEOPLE STEAL FROM YOU. DO NOT BUY FROM THEM. ALL THE REVIEWS I READ FROM OTHER CUSTOMERS ARE THE SAME AS MINE. THEY WILL SEND YOU SOME ROTTEN FURNITURE AND WILL NEVER RETURN YOUR MONEY IF YOU DON'T WANT TO KEEP THE ITEMS. THEIR WEBSITE SAYS THAT THERE IS A 30 DAYS RETURN POLICY, WHICH IS A LIE! SCAMMERS! LIERS! YOU OWE ME ALMOST $1,000.
DO NOT BUY FROM THESE PEOPLE AND TELL YOUR LOVED ONES THE SAME.
Thank you for taking your precious time to leave your review, Customer.
We are sorry for the delay, and we will process the full refund without returning it, That was process a few days ago, You must have it in your card now.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
I WILL NOT BE BUYING FROM HOMARY EVER AGAIN. WORST EXPERIENCE. I WOULD RATHER PAY MORE THAN TO DEAL WITH THIS INADEQUATE UNORGANIZED COMPANY
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I purchased an 81.1" Blue Arm Full Sleeper Sofa Bed with Storage&Side Pockets from Homary.com because my wife thought having a sleeper that could pull out into a full bed would be nice. From their website, it looked like a good deal. It had 5 stars, it had a pullout mechanism, they advertised that is was fully assembled under their assembly section, and they advertised: "We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost". The original shipping cost was $149 so I figured if worse comes to worse I'll be out $300 total. I figured for a specialty couch $1600 was a reasonable price. I even paid for their 'white-glove' service to make sure I didn't damage the couch on delivery.
Unfortunately, it was not fully assembled like I was made to believe by their website's advertisement. It came in four pieces: the bottom, the back, and two sides. It did not use bolts and instead used a v-shaped slip on design (see picture). When I sat down, the side I was using to prop myself up on fell off and I ended up on the floor.
Their 30-day return policy should be illegal as false advertisement. When their representatives brought the couch, my wife saw what was going on and informed them we didn't want the couch. Their representative informed us the warehouse couldn't accept the couch back; we would have to call Homary to cancel. Then I tried to sit down and the side fell off. We called them and they informed us they couldn't process our return, a manager had to do this. Their manager emailed me back trying to claim ignorance and blaming me for assembling the couch incorrectly. If their representatives, who are in the business, can't properly assemble the couch; then how I am supposed to properly assemble the couch?
After getting push-back from what I expected to be a seamless return; I found their return policy and that is when I discovered it impossible to return a bad couch with them. They state they only accept returns that are, "4.With original tags and original packaging" which is impossible as their representatives destroyed the original packaging on delivery and "2.You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier." Which is also impossible to perform given I am not a manufacturing plant and do not remember how it was originally packaged as I didn't unpack the couch; their representatives did.
This couch shouldn't be allowed to be sold as it is dangerous and might cause injury; furthermore, their 30-day return policy should be removed from their main page as it falsely causes people to assume if they don't like a product it can be returned--let alone if there are quality issues.
Tip for consumers:
As stated in review, while their refund policy is supposed to be full; it appears impossible to actually get it.
Unser beim Transport beschädigter Couchtisch wurde ganz unbürokratisch innerhalb von 3 Wochen ausgetauscht! Danke euch vielmals dafür!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
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Tip for consumers:
Scammers!
Products used:
Clock
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
Gain trust and grow your business with customer reviews.
Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.